Holiday Inn Express Hotel & Suites Ottawa Airport by IHG

Hotels
•
Holiday Inn Express
8.6 (1097 reviews)
2881 Gibford Drive, Ottawa, Ontario , Ottawa , CA
+1 613-247-9500

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff
Clean and spacious rooms
Comfortable beds
Convenient location near airport and services
Well-equipped suites and high ceilings
Good, well-stocked breakfast (for many guests)
Easy access and functional property
On-site amenities (pool, gym, breakfast area)
Cons:
Breakfast lacks variety / could be improved
Pool issues: small, cloudy or strong chlorine smell
Parking can be congested
Sofa bed mattress too thin
Some rooms lack a bathtub (king bathroom request)
Occasional maintenance issues (bath plug broken)
Gym needs more workable equipment
Found a bug on the bed (isolated incident)

Categories

Cleanliness
8.2
Generally praised as very clean in many reviews, but multiple reports of pool clarity/chlorine, one found a bug on the bed, and some minor maintenance issues (e.g., bath plug broken) slightly lower the score.
Service
9.6
Consistently highlighted as a major strength — staff described as very friendly, welcoming and helpful across many reviews (late check-in assistance noted), justifying a high score.
Location
9
Location repeatedly praised: close to airport, easy access, near services and minutes from city areas; some guests appreciated being outside heavy traffic areas.
Room Quality
8.5
Rooms described as spacious, comfortable beds, high ceilings and well-equipped suites; some negatives such as thin sofa-bed mattress and missing bathtub in certain room types tempered the rating.
Amenities
8
Amenities (pool, gym, breakfast area) are valued and noted as positives, but issues like a small/over-chlorinated pool, hot pool room, limited gym equipment and congested parking lower the score slightly.
Value for Money
8.1
Mixed views: several guests found the stay worthwhile given cleanliness and service, while at least one review questioned the price/quality ratio and others noted limitations in breakfast variety.
Food and Beverage
8.3
Breakfast often described as well stocked or good, but several reviews requested more variety, better orange juice and healthier options; overall positive but not outstanding.
Overall Experience
9.1
Most guests report an overall pleasant or exceptional stay with return intent; strong service and location drive a high overall score despite a few amenity/food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Airport Proximity
Located just 2 km from the Airport, Holiday Inn Express Ottawa Airport offers a stress-free stay with an indoor pool for relaxation after your journey.

Comfortable Rooms and Amenities
Each non-smoking room and suite is equipped with a flat-screen TV, refrigerator, microwave, and a work desk. The private bathrooms feature both a bath and shower, along with complimentary toiletries for your convenience.

Fitness and Business Facilities
Enjoy access to the fitness centre, meeting facilities, and laundry services during your stay. Whether for leisure or work, The Ottawa Airport Holiday Inn Express Hotel & Suites has you covered.

Book now for a seamless blend of comfort and convenience at Holiday Inn Express Ottawa Airport!

Important information:

The free airport shuttle service is available from Monday to Friday, 05:00 until 23:00, and Saturday to Sunday from 06:00 until 23:00. Guests arriving into Ottawa are advised to call the hotel to request the shuttle once they have collected their bags. The hotel will advise where to meet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 1097 reviews
Cleanliness: 8.2
Service: 9.6
Location: 9
Room Quality: 8.5
Amenities: 8
Value for Money: 8.1
Food and Beverage: 8.3
Overall Experience: 9.1
C
Chibonne • family_with_children • ca
7
Great place
Pros:

Location, cleaniness

Cons:

Pool was small

2026-09-19 • via Nuitee
J
Judith • couple • ca
9
Overall good. Especially friendly and helpful staff!
Pros:

Outside heavy traffic area.

Cons:

No specific issues!

2026-09-19 • via Nuitee
B
Bharanidharan • family_with_children • ca
7
2026-09-18 • via Nuitee
S
Sylvain • solo_traveller • ca
6
Proche de tous les services mais rapport qualité prix non justifié pour un hôtel qui se fait viellot
Pros:

Personnel très courtois surtout lors du petit déjeuner. Le service était impécable.

Cons:

Bouchon du bain brisé qui devrait être remplacé.

2026-09-18 • via Nuitee
J
jenny • couple • ca
8
2026-09-15 • via Nuitee
G
Guylaine • solo_traveller • ca
10
2026-09-14 • via Nuitee
E
ELODIE • solo_traveller • fr
8
2026-09-14 • via Nuitee
M
Marc • family_with_children • ca
9
2026-09-09 • via Nuitee
S
Shamsun • family_with_children • ca
9
Overall I am satisfied with the service. I will visit the place again.
Pros:

It was a great experience. The location was good. Facility was very clean. Friendly staff.

Cons:

Breakfast was okay. But it would be better to have more variety.

2026-09-08 • via Nuitee
N
Noha • solo_traveller • ca
8
2026-09-08 • via Nuitee
L
Lisa • family_with_children • ca
8
2026-09-07 • via Nuitee
D
Dhavalkumar • family_with_children • ca
9
2026-09-05 • via Nuitee
M
Manon • solo_traveller • ca
8
2026-08-29 • via Nuitee
R
Rohith • family_with_children • ca
10
2026-08-24 • via Nuitee
E
Emmanuel • couple • ca
5
2026-08-23 • via Nuitee
V
Virginie VETAUX • solo_traveller • fr
7
Pros:

La chambre était spacieuse

Cons:

Le canapé lit avait un matelas trop fin pour pouvoir y dormir
La piscine etait trouble
Le petit déjeuner n'était pas assez diversifié

2026-08-23 • via Nuitee
E
Efaf • family_with_children • ca
10
2026-08-20 • via Nuitee
M
Malgorzata • family_with_children • us
10
2026-08-17 • via Nuitee
B
Benoit • family_with_children • ch
8
Pros:

Facile d'accès et fonctionnel.

2026-08-17 • via Nuitee
M
Mohammad • family_with_children • ca
8
2026-08-17 • via Nuitee