Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
6.74
Reported bugs and dirty accommodations were significant issues.
Service
8.71
Staff were incredible and went out of their way to help.
Location
8.75
Conveniently located with great access to cafes and shops.
Room Quality
6.7
Rooms were dated but clean; some issues with amenities.
Amenities
7.73
Pool was great for kids; basic amenities were missing.
Value for Money
8.69
Affordable pricing for a convenient location.
Food and Beverage
7.74
Limited comments on food options, general sentiment about availability.
Overall Experience
8.11
General positive sentiment with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:36

Property Description

Tranquil Lakeside Retreat

Relaxation at Your Fingertips
Indulge in our solar heated outdoor swimming pool, spa pool, and bar/lounge. Unwind in the barbecue area or enjoy complimentary on-site parking.

Entertainment for All
Experience fun in our games room equipped with a pool table and table-tennis table. Stay connected with free WiFi throughout the property.

Convenience and Comfort
Our smoke-free guest rooms feature modern amenities including air-conditioning, microwave, fridge, and a flat-screen TV with a DVD player.

Ready to escape to paradise? Book your stay at Bay of Palms resort now for a memorable getaway by Pine Lake.

Important information:

Please note that Bay of Palms requires the outstanding booking amount to be paid in full upon arrival. A $200 credit card pre-authorisation is required upon check in to cover any incidental charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1391 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.75
Room Quality: 6.7
Amenities: 7.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.11
D
Darren • couple • au
10
2026-07-04 • via Nuitee
W
William • solo_traveller • au
6
Passable, but room for improvement.
Pros:

Location was excellent, but mainly because I was near someone I had come to visit (my son and daughter in law if you must know)

Cons:

1. I am 71, yet had to carry a heavy suitcase upstairs. BTW, this does not seem uncommon, but frankly it is unacceptable.
2. The unit next door was separated from me only by a door, and they were noisy.
3. Some more info to help distinguish from Bay of Isles. I wasted 35 minutes at the wrong place. (it didn't help that I arrived after the Bay of Palms day shift reception had knocked off)
3a. Not a complaint, but just so you know - there is a restaurant at Bay of Isles - I suggest you put it in as a recommendation, as it was useful to me, arriving late, with nothing else open.

2026-07-04 • via Nuitee
R
r • couple • au
5
Cons:

Mold in the kettle, fridge doenst work not connected ? Mold on curtains

2026-07-03 • via Nuitee
P
Peter • solo_traveller • au
7
Pros:

Close to the function

Cons:

Noice from adjoining units

2026-07-02 • via Nuitee
J
Judith • solo_traveller • au
2
Smelly sofa and musty curtains make the whole place smell
Pros:

The location and the bed and pillows were okay.

Cons:

The musty smell in the studio, the noise of the people ourside of the room sounded like they were in our studio, the rubbish bins and rubbish truck waking us up early in the morning. The pool was closed. No secureity main doors all open anyone can walk off the street into the property. And the didn't like the buddas around.
Very annoyed at the smell of the room. Only enough toiletries for one person when booking was for 2. And the smell of the sofa was gross it smelt like fishy. All.and all if I could have had time to book another place I would have walk straight back out of the room. I would rather spend more money for something else. This looked good online but you can't look at the rooms before bookimg so we as guest have no other choice.

2026-06-29 • via Nuitee
S
Stuart • solo_traveller • au
7
2026-06-28 • via Nuitee
A
Amelia • couple • au
10
2026-06-28 • via Nuitee
S
smit • solo_traveller • au
10
2026-06-25 • via Nuitee
M
Michael • couple • au
10
2026-06-23 • via Nuitee
T
Terrie • solo_traveller • au
8
2026-06-21 • via Nuitee
D
David • couple • au
8
Pros:

The room was clean, comfy bed, roomy area and good cooking facilities. Bathroom was good.

Cons:

The screen door didn't roll or latch properly without lifting it slightly into lock position. The freezer was ice up.

2026-06-15 • via Nuitee
A
Anne-Marie • couple • au
8
2026-06-13 • via Nuitee
S
sorensen • couple • au
9
A very enjoyable time close to the shops and not to noisy.
Pros:

We enjoyed our stay there the staff were very friendly and helpful. As y wife could not walk upstairs, they relocated us to a unit downstairs. Thank you for your help.

2026-06-12 • via Nuitee
D
Deborah • solo_traveller • au
10
Pros:

Staff were very friendly and helpful, highly recommend

2026-06-09 • via Nuitee
B
Brendan • couple • au
5
Average stay. Was probably a 1-2 star
Pros:

It was easy to check in and out

Cons:

Room was very average. We thought we were getting an oven as per pictures. There was some sick perm resident next door coughing all. Night with tv blaring

2026-06-08 • via Nuitee
M
Michele • couple • au
6
2026-06-04 • via Nuitee
A
Alan • couple • au
7
A good stay despite the water issue.
Pros:

It was perfect for our needs as we were in the area for a wedding in Currumbin valley on Saturday.

Cons:

The shower leaked massively to the extent the water would easily have ran out of the bath had we not used the bath mat to dam the water.

2026-05-31 • via Nuitee
S
SILWAL • couple • au
8
2026-05-30 • via Nuitee
M
Maria • solo_traveller • ar
9
2026-05-25 • via Nuitee
K
Karen • couple • au
9
perfect - will definitely stay again
Pros:

clean, well presented, fair price, close to shopping centre, coffee shops, restaurants

Cons:

all was good

2026-05-24 • via Nuitee