Holiday Inn Express & Suites Albany Airport Area - Latham by IHG

Hotels
Holiday Inn Express
8.1 (978 reviews)
400 Old Loudon Road , Latham , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable beds
Excellent service
Good breakfast
Clean environment
Cons:
Issues with room temperature
Slippery bathtub
Could improve breakfast variety

Categories

Cleanliness
8.24
Rooms are consistently noted as clean and well-maintained.
Service
8.71
Several reviews highlight excellent and attentive service.
Location
8.75
Guests appreciate the convenient location and ease of access.
Room Quality
7.2
Generally comfortable, but issues reported with room temperature and amenities.
Amenities
7.73
Amenities are satisfactory, but there are some concerns about the limited breakfast options.
Value for Money
8.19
Many guests feel they received good value for their stay.
Food and Beverage
7.74
Breakfast positively highlighted, but some wish for more variety.
Overall Experience
8.21
Guests generally report a pleasant stay with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:24

Property Description

Convenient Location and Shuttle Services
Situated in downtown Latham, Holiday Inn Express & Suites offers free shuttles to Albany International Airport, just 6 miles away.

Relaxation and Recreation
Enjoy amenities such as an indoor pool, jacuzzi, and a well-equipped gym. For business needs, take advantage of the 24-hour business center with copy and fax services.

Delicious Dining Options
Savor a variety of dishes at On-Tap Restaurant and Sports Bar, perfect for a satisfying lunch or dinner experience.

Experience comfort, convenience, and great service at Holiday Inn Express & Suites Albany Airport Area - Latham. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 978 reviews
Cleanliness: 8.24
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.73
Value for Money: 8.19
Food and Beverage: 7.74
Overall Experience: 8.21
F
FamilyTravelerDad73 Couples Manasquan, New Jersey
10
Excellent HIE, with Management that Really has your back!
Pros:

Experienced IHG club member here with decades of experience, and stays all over the world on IHG properties. Booked a stay here to go see Shine Down at the MVP. Got a call from hotel the day before, stating that our jacuzzi room was not available due to a plumbing issue, which was obviously frustrating. Whatever stuff happens. Its how they fixed it that showed their superior customer service skills, and the reason I keep coming back to IHG. The manager immediately, got u another room a class down, but highly discounted it for us, and gave us enough points for another nights stay. Not only that but they gave us early checkin , and late check out. When we got to the hotel our room was ready to go. Let me tell you IHG properties are normally clean, but this one (our room especially) was IMACULATE! The beds were supercomfy, and I really would like to know where they get their pillows, I'd like to purchase some..LOL. Breakfast was run perfectly, despite the fact that they were fully booked with some giant baseball convention. Really one of the best properties I've stayed at all in all, and I wouldn't hesitate to come back. Thank you for a nice weekend!!

2026-07-23 via Tripadvisor
J
Jennifer couple br
10
Excelente!!!
2026-07-22 via Nuitee
S
Sarah solo_traveller ca
9
Pros:

Localisation idéale pour un arrêt sur la route. Hotel propre et personnel agréable. Piscine accessible et déjeuner complet.

Cons:

La salle de bain mérite des rénovations. Le bain était bouché

2026-07-22 via Nuitee
C
CydnHank Couples Chicago, Illinois
6
Odd building
Pros:

Stayed for one night. The layout is odd, as if two buildings were tied together by a hallway with several turns. The room was ok...clean, bed comfy, shower well lit but water pressure could have been better. We chose this property over others on Wolf road because we thought it might be quieter. Unfortunately traffic noise was not blocked and we were woken up at 4:30 am by garbage pick-up.

2026-07-20 via Tripadvisor
A
Aizhan family_with_children us
7
Good for one day stay
Pros:

This is a really big hotel

Cons:

There was bad smell in the room. As I understand it was from bathroom, may be toilet chemicals

2026-07-14 via Nuitee
C
Carlisle family_with_children us
10
Amanda was fantastic
Pros:

Location was close to the airport.

2026-07-14 via Nuitee
N
Nicholas couple us
5
2026-07-13 via Nuitee
M
Melissa solo_traveller cr
8
Cómodo , seguro para comer tuve que ordenar
Pros:

Era un lugar seguro , habitaciones bonita y cómoda

Cons:

La tasa del servicio estaba sucia , el desayuno estaba feo y no había restaurante para la cena

2026-07-13 via Nuitee
C
Carl solo_traveller ca
9
Pros:

Très bel hôtel, propre et bien situé.

Cons:

La route est très proche ce qui génère, parfois, beaucoup de bruit.

2026-07-13 via Nuitee
J
Jacey family_with_children us
8
It was a fine hotel I’d use it again but would plan to eat breakfast offsite it was just not good
Pros:

It was clean, staff was friendly, location was ideal for my trip

Cons:

Breakfast was not the best I’ve ever had and the bed was not the most comfortable i tossed and turned on it

2026-07-12 via Nuitee
K
Kelly solo_traveller us
7
Pros:

Affordable, good breakfast, pool

2026-07-12 via Nuitee
K
Kathy couple us
10
Excellent, friendly staff. Will stay here again.
Pros:

Clean, quiet, very comfortable, decent price, great location to Albany airport.

Cons:

Can't think of a thing.

2026-07-10 via Nuitee
A
Alicia couple us
10
2026-07-10 via Nuitee
J
Jeannette solo_traveller ca
6
No communication from management when I asked to be upgraded to a different room. Disappointing.
Pros:

Breakfast was fine, although I'm not much of a breakfast person. I generally don't book for free breakfasts as it's not important to me, and in fact I only took advantage of it once out of my four nights there. What's important to me is a hot tub, and their's was broken (something not mentioned on website or when I checked in).
Other than the manager lady who ghosted me for four days and condescending front desk lady, the rest of the staff was excellent. Especially the nighttime front desk gentleman, Scott who went above and beyond.

Cons:

Communication from management. And hot tub broken.
On day one, I went to the pool area to have some relaxation time in the hot tub only to discover the hot tub was broken and not useable. This was the only reason I booked at this particular hotel, since many of the hotels in the area at similar prices do not have hot tubs but only pools.
I complained to a maintenance guy and he very nicely suggested I should ask the front desk to move me into a room with a jetted tub since that was the only reason I booked this property.
The woman at the front desk was not very helpful, but the night time guy, Scott really tried to do all he could to help me get into a different room so I could enjoy the rest of my stay. He said he was waiting on management to get back to him but they never did. I went through booking and they also spoke to Scott who told them he was waiting on management approval to move me. The manager never did respond to any of my messages, or to Scott's request or Booking's request, for that matter. I don't know what was wrong with the woman, I literally saw her there, but she acted like she had better things to do than speak to the likes of me.
This infuriated me. I was willing to pay the upgraded price for the room but for her to just simply ignore me the entire four days I was there? Unacceptable.

2026-07-08 via Nuitee
M
MICHAEL couple us
10
My overall stay was quite awesome...though it was only one night...it was nice and quite. Thank you.
Pros:

Breakfast was good. I love the location... nice quiet neighborhood.... and a Walgreens across the street...Plenty of parking and very well lit...Overall you got my next future stay.

Cons:

I didn't find anything out of the ordinary... the staff was very friendly.... the property was clean... I love it...

2026-07-07 via Nuitee
J
Jonathan family_with_children us
10
2026-07-06 via Nuitee
A
Arnell couple us
9
2026-07-04 via Nuitee
C
Cho extended_group us
9
2026-07-04 via Nuitee
J
James couple us
10
Pros:

Location

2026-07-02 via Nuitee
C
Carl solo_traveller us
10
Pros:

Comfortable bed and the design of the room a modern feel

2026-07-01 via Nuitee