Candlewood Suites Knoxville Airport-Alcoa by IHG

Hotels
•
Candlewood Suites
8.3 (253 reviews)
176 Cusick Road , Alcoa , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Lack of breakfast
Maintenance problems

Categories

Cleanliness
7.55
Multiple comments about cleanliness issues, including hair in the shower and dirty room conditions.
Service
9.55
Staff was mentioned positively multiple times, indicating good service.
Location
9.05
Proximity to the airport and restaurants highlighted positively.
Room Quality
7.55
Several rooms had maintenance issues and cleanliness concerns.
Amenities
8.05
Amenities were functional but had issues that needed addressing, like the dishwasher and microwave.
Value for Money
9.05
Overall value perceived as good despite some issues with the rooms.
Food and Beverage
7.05
No breakfast service was mentioned, leading to a lower score.
Overall Experience
8.55
Guests expressed a willingness to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:19

Property Description

Convenient Location near University of Tennessee
Situated just a short 15-minute drive from the University of Tennessee, the Candlewood Suites Knoxville in Alcoa offers a prime location for visitors.

Comfortable Accommodations with Kitchenette Facilities
Enjoy the convenience of kitchenette facilities in every studio and suite, complete with a stove, refrigerator, and coffee amenities. Relax and unwind with satellite TV and a DVD player in each spacious accommodation.

Relaxing Amenities and Services
Take advantage of the outdoor pool, free laundry facilities, and barbecue area available on-site. With a free shuttle service to McGhee Tyson International Airport, your stay at Knoxville Airport-Alcoa Candlewood Suites is sure to be stress-free.

Book your stay now for a comfortable and convenient experience at Candlewood Suites Knoxville in Alcoa.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 253 reviews
Cleanliness: 7.55
Service: 9.55
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 9.05
Food and Beverage: 7.05
Overall Experience: 8.55
M
Madonna • couple • us
3
Ladonna was nice but would not recommend. There are cheaper place
Pros:

Ladonna was amazing so helpful she was there Friday and Monday.

Cons:

Pillow cases and kitchen towel was stained. Stove eyes did not work. No smart tvs. I was woken up Saturday and Sunday night from people above me partying. I called main office after midnight and receptionist was rude.
You had to chase down housekeeping just to get them to take out the trash

2026-05-26 • via Nuitee
L
Lisa • extended_group • us
9
Perfect
Pros:

The room was very comfortable. The staff was extra friendly. Plus they had airport 24 hrs shuttle

Cons:

No breakfast

2026-05-23 • via Nuitee
M
Maryann • solo_traveller • us
8
Comfortable place to stay near the airport.
Pros:

Location excellent and easy access for shuttle to airport. Room outfitted with kitchen, and very nice bed.

Cons:

The cleanliness was not outstanding as other IHG hotels where I've stayed in the past.

2026-05-21 • via Nuitee
S
Shafer • solo_traveller • us
7
Good experience, will go again!
2026-05-19 • via Nuitee
S
Steven • solo_traveller • us
7
Pros:

Shuttles availability

Cons:

Carpet was not clean, bathroom was not clean, bad reception on TV.

2026-05-19 • via Nuitee
M
Marty • solo_traveller • us
10
2026-05-12 • via Nuitee
K
Kelly • couple • us
10
Staff was polite and courteous
Pros:

Clean rooms and friendly staff

Cons:

Nothing

2026-05-11 • via Nuitee
G
Gaines • couple • us
3
Pros:

There was no breakfast

Cons:

No breakfast. The elevation did not work and he put us on the 3rd floor and I am handicapped the girl in the morning acted like sorry

2026-05-09 • via Nuitee
C
Clarissa • couple • us
1
It was horrible and I would never stay there again. I would pay 300.00 a night before I stayed there again.
Pros:

Nothing

Cons:

It was dirty, when we arrived there was no desk clerk working, there was a sign saying they had gone to take someone to the airport. When we woke up the next morning there were roaches crawling around in the room. On the floor, walls and ceiling.

2026-05-03 • via Nuitee
R
Roberts • family_with_children • us
4
Pros:

Location did not offer breakfast.

Cons:

Looks like there is long term guests staying/living in the hotel. Dogs and people hanging around outside.

2026-04-28 • via Nuitee
D
David • couple • us
3
Never again.
Pros:

The location was convenient for our late arrival to Knoxville airport.

Cons:

The room was very old and wore out looking. Also not very clean. Very uncomfortable bed and especially terrible pillows.

2026-04-26 • via Nuitee
J
Josh • couple • us
8
Great value for the price.
Pros:

I liked how responsive the staff was. They were experiencing technical issues because of some unexpected weather and really went above and beyond to help me get checked in. My fiance even left her Yeti in the room and they held it for us until we came back. Wonderful service.

Cons:

There's not a lot I can say. The hotel is clean and comfortable enough. I think the only thing might be the AC in the room was a little lacking but that's to be expected for the price. I feel overall this is a nice place to stay in between stops.

2026-04-21 • via Nuitee
J
Janice • extended_group • us
10
Loved it
Pros:

The property was clean lots of room. perfect place to stay a few days

Cons:

That we only got to stay one night just traveling through

2026-04-18 • via Nuitee
D
Deborah • solo_traveller • us
8
Pros:

No breakfast

2026-04-18 • via Nuitee
R
Roxan • couple • us
7
2026-04-16 • via Nuitee
W
Wendy • family_with_children • us
9
2026-04-15 • via Nuitee
• couple • us
1
2026-04-13 • via Nuitee
P
Pam • solo_traveller • us
4
Pros:

The kitchenette, full fridge to freeze cooler ice packs

Cons:

Noise, didn't sleep well. Paying 47.00 less for better room in Asheville.

2026-04-13 • via Nuitee
B
Brittany • family_with_children • us
10
2026-04-08 • via Nuitee
G
Greg • extended_group • us
7
2026-03-30 • via Nuitee