BEST WESTERN PLUS Saint John Hotel & Suites

Hotels
Best Western Plus
8.8 (605 reviews)
55 Majors Brook Drive , Saint John , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Good breakfast options
Cons:
Issues with cleanliness
Hidden charges at check-in
Noisy at times

Categories

Cleanliness
8.3
Some guests reported issues like chlorine smell and blood on sheets, affecting the cleanliness perception.
Service
9.3
Many reviews noted friendly and helpful staff.
Location
9.3
Convenient access to city center and local amenities mentioned positively.
Room Quality
8.8
Most rooms were described as clean, spacious, and comfortable, with some complaints about TV quality.
Amenities
8.8
Amenities such as breakfast and pool received positive feedback.
Value for Money
8.3
Overall, the experience was good, though some found it overpriced due to issues.
Food and Beverage
8.8
Breakfast options were described as good with much variety.
Overall Experience
8.8
Guests enjoyed their stays overall, despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:35

Property Description

Luxurious Amenities
Indulge in the comfort of spacious guest rooms equipped with a 42-inch flat-screen TV, microwave, refrigerator, and coffee facilities. Enjoy free WiFi and a daily continental breakfast during your stay at the BEST WESTERN PLUS Saint John.

Convenient Location
Located just 850 meters from McAllister Place shopping mall, our hotel offers easy access to Cherry Brook Zoo and Saint John Airport, making it the perfect choice for both leisure and business travelers.

Well-Equipped Facilities
Take advantage of our indoor pool, gym, and business center during your stay. With drink and snack vending machines, an ATM cash machine, and laundry facilities on site, we ensure a seamless and comfortable experience for all our guests.

Book your stay at the BEST WESTERN PLUS Saint John Hotel & Suites now for a memorable and relaxing experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YSJ

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 605 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
A
Angele extended_group ca
7
2026-08-18 via Nuitee
Y
Yanique family_with_children ca
9
En réalité c’était super je le recommande
Pros:

Le petit déjeuner était vraiment bon, la piscine et l’accueil du personnel était bien

Cons:

Le personnel parle que d’anglais

2026-08-18 via Nuitee
D
Darlene family_with_children bs
8
overall it was good
Pros:

the location was good for shopping it was within walking distance to the to Walmart, Winners, Dollarama and the McAllister place(a little bit more of a walk)
like the mini freezer fridge combo. a plus. I was able to purchase ice cream

Cons:

Not enough light in the mini kitchen area
not enough options for vegetarians
would have have been nice to have to have a two burner stovetop cooker and a sink

2026-08-17 via Nuitee
H
Howard couple us
7
2026-08-16 via Nuitee
M
Moustapha family_with_children ca
8
Pros:

Le calme, la modernité

Cons:

Bruit du climatisseur et absence de coin cuisine dans les suites.

2026-08-15 via Nuitee
K
Kimberly family_with_children ca
8
2026-08-10 via Nuitee
M
Marc-Olivier solo_traveller ca
10
Pros:

Très bien situé. Belle piscine pour les enfants.

2026-08-09 via Nuitee
S
Sylvain family_with_children ca
7
2026-08-06 via Nuitee
T
Tina solo_traveller ca
10
I’ve never felt more at home as I have staying here at the St.John New Brunswick’s Best Western Plus
Pros:

I love everything about The Best Western Plus in St.John New Brunswick. It has so much to offer and the hotel itself with all the facilities and everything that is available to guest staying here. It is a beautiful hotel that is very very clean and the location is fantastic. They are located near a shopping mall that has everything you’re gonna need for your stay. There is many, many other stores all around this area.
The very best thing of all is the staff. This has been the best hotel I’ve ever stayed at because of the staff. They are so amazing,kind, empathetic and go over and above to make your stay wonderful.

I have been dealing with a very difficult time since I came back from British Columbia on 18 July as my father is dying and how everyone has treated me back here. They have all made it very difficult for me to be able to see my dad and spend any quality time with him. I have only seen him four times since arriving and I have a feeling that he did pass away yesterday or the night before, but there’s no way that I can confirm it because I am not listed as his family that is allowed to find out how he’s doing, so nobody will tell me anything.

The staff at the hotel have been aware of what I’ve been going through as I’ve been very emotional and have talked to them about my situation. They have offered nothing but comfort, empathy and support to me when I need someone to talk to. I do not interrupt them if they’re busy as I can see how busy this hotel is, and I understand why it is a very popular hotel as it’s amazing in every way you can imagine. I am going to try to leave here and go back to BC by August 14 I have spent 12 days in total stay here and I want to say to other staff and the owner thank you so much you understanding and kindness towards me when I needed it the most. You’re all the best.😊🙏🏻❤️❤️❤️ beautiful

Cons:

Nothing as my stay here has been fantastic😊👍🏻👍🏻👍🏻👍🏻

2026-08-05 via Nuitee
P
Pablo solo_traveller ca
8
2026-08-03 via Nuitee
P
Pierrette solo_traveller ca
9
Comfortable Stay
Pros:

Executive King Suite was roomy and comfortable. Separate living room area with pull out couch, desk, coffee table and TV, followed by sink and washroom area, then bedroom with TV. Being able to close the bedroom door was great - this avoided having to hear guests talking or laughing in the hallway. A variety of good options for breakfast. Nearby restaurants, shops, cinema. Would stay here again.

Cons:

no shower cap in suite

2026-08-03 via Nuitee
D
Deb solo_traveller ca
9
My new choice for frequent stays in Saint John.
Pros:

Extraordinary cleanliness! The room even smelled fresh! The breakfast room is also well done. The coffee machine at breakfast was a most unexpected delight!!!

Cons:

The busy road, but to be honest it went quiet once the adjacent businesses closed. So not so bad after all.

2026-08-03 via Nuitee
C
Carol solo_traveller ca
8
2026-08-02 via Nuitee
G
Guido solo_traveller nl
8
Prima hotel maar geen PLUS
Pros:

Gelegen aan de rand van Saint John en in de buurt van snelweg, winkels en paar restaurants. Ruime parkeerplaats. Ruime kamer. Schoon. Prima ontbijt, warm en koud.

Cons:

Laminaat (?) vloer in de kamer is hygiënisch, maar wel erg gehorig. Wij zagen meerdere keren plasjes water voor de lift liggen, afkomstig van gebruikers van het zwembad (glad, dus gevaarlijk). Bij ontbijt geen tang om brood en muffins te pakken (niet hygiënisch).

2026-07-23 via Nuitee
F
fiona solo_traveller ca
8
2026-07-22 via Nuitee
A
Ashley solo_traveller ca
3
Pros:

Good size room. Air conditioning.Quiet

Cons:

Lousy bed, poor quality bedding and pillows. Paper and plastic cups, chemical coffee lightener. No housekeeping. Don't honor Best Western Membership travel rates.

2026-07-20 via Nuitee
P
Peter family_with_children de
7
Grandioser Pool mit gutem Frühstück
Pros:

Der Pool war super und das Frühstück war gut.

Cons:

Das Badezimmer war leider sehr veraltet.

2026-07-17 via Nuitee
U
usaorl Family Wisconsin
10
Great!
Pros:

Hotel was perfect for our stay. Rooms were very clean and spacious. Staff were (Young man and young lady) helpful and very friendly. They made sure our rooms were ready before letting us go to our rooms. Great suggestions on places to eat the visit while in town. Breakfast was nicely set up and generous with the food. Breakfast staff were always smiling and helpful. They have an elevator.

2026-07-16 via Tripadvisor
J
JAMES extended_group gb
8
This was the perfect stop after a long drive. Staff were so welcoming and helpful.
Pros:

It’s a modern building with plenty of parking and a restaurant in walking distance.

Cons:

No on site bar or restaurant

2026-07-16 via Nuitee
H
HUI solo_traveller ca
10
2026-07-16 via Nuitee