BEST WESTERN PLUS Saint John Hotel & Suites

Hotels
•
Best Western Plus
8.4 (497 reviews)
55 Majors Brook Drive , Saint John , CA
+1 506-657-9966

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Clean rooms
Good location near shops and restaurants
Nice pool and jacuzzi
Free/breakfast well-liked
Safe, convenient parking
Helpful staff in many cases
Spacious rooms
Suitable for families (children-friendly pool)
Cons:
Inconsistent staff attitude / slow responses
Missing/charged items (hairdryer dispute, missing jacuzzi soap)
Limited vegetarian/gluten-free breakfast options
Lack of kitchen facilities in suites / limited in-room amenities
Not enough hangers and limited lighting in small kitchen area
Language barrier for some French-speaking guests

Categories

Cleanliness
9
Multiple reviews explicitly praise cleanliness ("endroit très propre", "very spacious and clean", praise for housekeeping and pool area).
Service
7.8
Mixed remarks: several guests compliment staff and note above-and-beyond service, but there are complaints about staff attitude, slow responses (3.5 hours), and a language barrier for some French speakers.
Location
9
Consistently noted as well-located near shops/restaurants and within walking distance to retailers; many reviewers cite location as a pro.
Room Quality
7.6
Rooms are described as spacious and include features like a jacuzzi, but reviewers report practical issues (missing soap, disputed hairdryer charge, not enough hangers, limited lighting and kitchen/suite amenities).
Amenities
9
Amenities are frequently praised (pool, jacuzzi, free breakfast, safe parking), though some guests note missing consumables and limited in-suite kitchen facilities.
Value for Money
7.8
Perceived value is mixed: several positive comments ("best hotel in town", would stay again) but concerns about an unexpected extra charge and occasional service lapses reduce perceived value.
Food and Beverage
8.6
Breakfast receives repeated positive mentions (good/free breakfast), but guests request more variety (bacon, more gluten-free and vegetarian options).
Overall Experience
8.4
Overall sentiment is generally positive with multiple "would stay again" and "great stay" comments, tempered by a few unpleasant experiences and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Amenities
Indulge in the comfort of spacious guest rooms equipped with a 42-inch flat-screen TV, microwave, refrigerator, and coffee facilities. Enjoy free WiFi and a daily continental breakfast during your stay at the BEST WESTERN PLUS Saint John.

Convenient Location
Located just 850 meters from McAllister Place shopping mall, our hotel offers easy access to Cherry Brook Zoo and Saint John Airport, making it the perfect choice for both leisure and business travelers.

Well-Equipped Facilities
Take advantage of our indoor pool, gym, and business center during your stay. With drink and snack vending machines, an ATM cash machine, and laundry facilities on site, we ensure a seamless and comfortable experience for all our guests.

Book your stay at the BEST WESTERN PLUS Saint John Hotel & Suites now for a memorable and relaxing experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YSJ

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 497 reviews
Cleanliness: 9
Service: 7.8
Location: 9
Room Quality: 7.6
Amenities: 9
Value for Money: 7.8
Food and Beverage: 8.6
Overall Experience: 8.4
T
Toan • couple • vn
9
2026-11-04 • via Nuitee
M
Mills • family_with_children • ca
10
2026-11-03 • via Nuitee
P
Paul John • couple • ca
8
2026-10-31 • via Nuitee
A
AK • couple • ca
2
Unpleasant
Pros:

Location

Cons:

Staff attitude

2026-10-26 • via Nuitee
B
Bruno • solo_traveller • ca
8
Personnel accueillant, endroit très propre
Pros:

Propreté

Cons:

Rien

2026-10-24 • via Nuitee
P
Peggy and Mark • family_with_children • us
8
2026-10-20 • via Nuitee
B
Brent • family_with_children • ca
4
Not a great experience
Pros:

I booked the room as it has a jacuzzi tub in it.

Cons:

We couldn't find the soap for the jacuzzi and after texting the staff as they had txt me asking if I had any questions I finally got a response 3 and half hours later. Along with that I could not use my loyalty card as I booked through booking.com. I also noticed that the following day I had an extra charge on my credit card and after calling they said it was for the hairdryer that was missing. My wife has a flat iron and didn't even see a hairdryer????

2026-10-19 • via Nuitee
T
Tara • family_with_children • ca
8
2026-10-14 • via Nuitee
L
Luc • extended_group • ca
9
2026-10-08 • via Nuitee
A
April • couple • ca
8
Cons:

The brackfast was ok but would have liked bacon and more gluten free options

2026-10-08 • via Nuitee
C
Charles • extended_group • us
9
GREAT FOR OVERNIGHT
Pros:

far enough away from traffic noise
good breakfast

Cons:

nothing stands out

2026-10-07 • via Nuitee
I
Isabelle • couple • ca
9
2026-10-07 • via Nuitee
P
Paul • couple • ca
10
Pros:

Clean don’t have to worry about parking or safety of my vehicle great staff love the free breakfast I go to at her bestwesterns because of this

Cons:

N/A

2026-09-19 • via Nuitee
S
Sonja • couple • de
8
2026-09-19 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-09-05 • via Nuitee
L
Leavitt • solo_traveller • ca
10
2026-09-05 • via Nuitee
N
Nathalie • couple • ca
8
2026-08-29 • via Nuitee
R
robert • couple • ca
9
I would stay again
Pros:

very good amount of good food

2026-08-29 • via Nuitee
J
Jane • family_with_children • ca
9
Great stay! Good location near shops and restaurants.
Pros:

The room was very spacious and clean. Nice pool.

Cons:

We had a room for three people, so, it would have been helpful to have a few more hangers to share.

2026-08-28 • via Nuitee
H
Hui Mian • family_with_children • ca
10
2026-08-28 • via Nuitee