Best Western Sea World - Lackland AFB NW Hotel & Suites

Hotels
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SureStay Plus Hotel by Best Western
7.8 (449 reviews)
143 Richland Hills Dr , San Antonio , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable stays
Friendly and helpful staff
Cons:
Inconsistent water heating
Unclean rooms upon check-in

Categories

Cleanliness
7.03
Some reviews mention unclean rooms and maintenance issues.
Service
8
Staff were consistently reported as friendly and helpful, despite issues.
Location
8.54
Good location near attractions and military base.
Room Quality
7.49
Rooms were clean and comfortable, but issues with maintenance were noted.
Amenities
7.82
Decent amenities, though some needed attention.
Value for Money
7.48
Overall value affected by hot water issues and service response.
Food and Beverage
8.03
Breakfast received positive feedback but menu was limited.
Overall Experience
8
Generally good experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:40

Property Description

Convenient Location near SeaWorld
SureStay Plus Hotel by Best Western San Antonio SeaWorld is the ideal choice for travelers looking to stay close to the action, just 3 miles from SeaWorld.

Comfortable Rooms and Amenities
Enjoy a comfortable stay in our well-equipped rooms featuring free Wi-Fi, flat-screen cable TVs, microwaves, refrigerators, coffee makers, and hairdryers. Take advantage of our heated indoor pool, hot tub, gym, and business center.

Convenient Facilities and Services
Start your day right with a continental breakfast, utilize our meeting facilities, and explore nearby attractions like Lackland Air Force Base and San Antonio Zoo. With a prime location and top-notch amenities, your stay at SureStay Plus Hotel will be unforgettable.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 449 reviews
Cleanliness: 7.03
Service: 8
Location: 8.54
Room Quality: 7.49
Amenities: 7.82
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8
J
Juan carlos garza • solo_traveller • us
8
2026-06-04 • via Nuitee
J
Jazmin • solo_traveller • us
7
2026-06-04 • via Nuitee
I
Iliana • family_with_children • us
8
2026-06-02 • via Nuitee
K
Kathy • family_with_children • us
5
Definitely a 4 out of 10. 1.5 stars. Hotel was very moist / humid, missing cleanliness overall.
Pros:

Power worked, bed was comfy, no issues with room key cards

Cons:

No central AC in building, only window units. No vents / good fans in bathroom. Bfast was cold (sausage / eggs). Found food crumbs under furniture. Towels were old & crunchy. Only 1 of 2 elevators worked.

2026-06-01 • via Nuitee
T
Tiviana • couple • us
1
Pros:

My family experienced multiple serious safety and professionalism failures during our stay, and the way management handled it was unacceptable.

First incident: The front desk gave my husband and 8‑year‑old son a key to a room that was already occupied. They walked in on a woman who was undressed because staff “didn’t have her down” since she hadn’t paid. This is a major breach of privacy, safety, and basic hotel procedure.

Second incident: Later, my son cut his foot on a piece of metal sticking out of the pool ladder. I was in the pool with him, but the manager implied I should have been “watching better,” as if I’m supposed to inspect underwater hazards the hotel failed to maintain. The cut was deep, bleeding heavily, and a chunk of skin is missing. The hotel had no first aid kit, and strangers—not staff—helped me stop the bleeding.

When I confronted management about these issues, Addie Campos, the manager, did not apologize, did not offer help, and instead told me that if I didn’t like the service, I should leave and not come back. That level of dismissiveness and lack of accountability is shocking.

This hotel is unsafe, poorly managed, and completely unprepared to handle even basic guest safety. Families deserve better than this level of negligence.

2026-05-28 • via Nuitee
T
Tiviana • family_with_children • us
1
2026-05-28 • via Nuitee
S
Salote • family_with_children • fj
10
2026-05-21 • via Nuitee
H
Hannah • couple • us
7
2026-05-18 • via Nuitee
R
Rosalba • couple • us
10
2026-05-16 • via Nuitee
N
Narda • family_with_children • us
7
Affordable, close, thin floors
Pros:

It’s close to SeaWorld

Cons:

You can hear everyone’s footsteps, mine and the person above my room

2026-05-15 • via Nuitee
M
Marlene • family_with_children • us
1
2026-05-09 • via Nuitee
L
Lockhart • solo_traveller • us
7
2026-05-08 • via Nuitee
M
Michael • solo_traveller • us
10
2026-05-07 • via Nuitee
M
María Del Pilar • solo_traveller • mx
6
Pros:

La ubicación es muy buena y los productos de higiene del baño son muy buenos

Cons:

El cuarto tiene alfombra no es higiénico y además había fritos en el piso y la puerta del closet estaba arrancada había unos clavos ahí y el piso se veía sucio

2026-05-05 • via Nuitee
D
Destanie • couple • us
8
2026-05-02 • via Nuitee
H
HERNANDEZ NAVAS • solo_traveller • us
8
2026-05-02 • via Nuitee
P
Paul • extended_group • gb
9
Pros:

Breakfast, Room & Bed were all fine and within my expectations

Cons:

The WiFi didnt hold its link and dropped out every time I came out. But not a big issue really

2026-05-01 • via Nuitee
C
Christian • solo_traveller • us
7
Get your money's worth
Pros:

Not crowded, friendly staff, easy to get into and very affordable.

Cons:

Complimentary breakfast was horrible, the elevator was raggedy, had a funny smell.

2026-04-30 • via Nuitee
S
Schumacher • solo_traveller • us
7
Terrible, but at least it was short.
Pros:

Jackie at the front counter was fabulous, helpful, sincere, etc.

Cons:

Check in is at 3:00 pm. There are four cars in the parking lot. I could not check in till 4:40 because rooms were not cleaned. With no one staying there, could they have not cleaned the room that was needed? I checked out at 4:45 am. With maybe four more cars in the lot. Very disappointed in Best Western for putting their name associated with this property.

2026-04-28 • via Nuitee
J
Jennifer • extended_group • us
10
2026-04-27 • via Nuitee