Quality Aparthotel Divonne - Portes de Geneve

Hotels
•
Quality Hotel
7.2 (1106 reviews)
522 Avenue Marcel Anthonioz , Divonne-les-Bains , FR
+33 4 50 99 38 00

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Children allowed
Pets allowed

Facilities

Television in common areas
Free wired internet
Self parking (surcharge)
Internet access
Secured parking
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Excellent location (market, mountains, river)
Quiet environment
Rooms with kitchen facilities
Comfortable beds
Parking available (some free spots)
Cons:
Very dirty carpets/moquette
Outdated/vetuste furniture
Defective equipment (shower, sofa-bed, TV, fridge)
General poor cleanliness and maintenance
Parking request/communication issues
No air conditioning in some rooms / high temperatures

Categories

Cleanliness
3.5
Strongly negative across reviews: repeatedly mentioned very dirty carpets, stained moquette, mold in fridge, overall poor upkeep and insufficient cleaning.
Service
9.8
Consistently praised: staff described as sympathetic, attentive and helpful in several reviews; staff assistance mitigated some equipment/apartment problems.
Location
10
Very positive: multiple guests highlighted an excellent location (market, mountains, river), convenient access and proximity to services — a clear strength.
Room Quality
4.2
Negative: many reports of outdated, worn furniture, broken sofa-beds, defective showers/TVs/fridges and general apartment wear and tear.
Amenities
7.9
Mixed: kitchen facilities and parking are positives, but some amenities are faulty (TV, shower, sofa) and there is no consistent breakfast/service offering.
Value for Money
6.9
Mixed perceptions: some guests find the price reasonable/economic, others deem it too expensive for a claimed 4-star due to outdated rooms and maintenance issues.
Food and Beverage
7.3
Limited comments: absence of breakfast reported by one guest; otherwise little on-site F&B — local market noted as nearby alternative.
Overall Experience
8
Overall mixed but leaning positive due to excellent location and helpful staff; serious cleanliness and maintenance problems reduced many guests' satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Apartments with Stunning Views
Experience luxury living at Zenitude Hôtel-Résidences Divonne Confort, offering upscale apartments with kitchenettes and balconies boasting panoramic views of Divonne River.

Modern Amenities for Comfort
All air-conditioned apartments feature free internet access and well-equipped kitchenettes with a fridge, microwave, dishwasher, and cooking facilities, ensuring a comfortable stay for all guests.

Convenient Dining Options
Enjoy the convenience of our take-away formulas, offering a variety of hot dishes, drinks, and desserts. Indulge in a delicious meal while taking in the serene surroundings.

Book now for an unforgettable stay at Zenitude Hôtel-Résidences Divonne Confort.

Important information:

For stays of more than 2 nights, a quick clean is carried out with no change of sheets or towels. End-of-stay cleaning is included.
For stays of 7 to 29 nights, a weekly cleaning is included with a change of sheets and towels, as well as end-of-stay cleaning.

For bookings of more than 5 rooms or 12 people, special conditions apply.

Bachelor parties and similar celebrations are not permitted in the hotel.

A security deposit of EUR 200 is required on arrival after 15:00. This amount must be paid by credit card. This amount will be returned to you within 7 days of your departure. The amount will be fully refunded to your credit card if no damage has been found by the establishment.

It is possible to arrive outside reception opening hours, simply contact the residence in advance.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 5 per day.

Location

Guest Reviews

7.2
Based on 1106 reviews
Cleanliness: 3.5
Service: 9.8
Location: 10
Room Quality: 4.2
Amenities: 7.9
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
A
André • couple • ch
7
2026-01-30 • via Nuitee
S
Sophie • couple • fr
9
2026-01-28 • via Nuitee
H
Hajar • couple • ch
8
2026-01-28 • via Nuitee
M
mohammed • extended_group • fr
8
2026-01-27 • via Nuitee
C
claudine • couple • fr
10
Super
Pros:

C était parfait. Calme. Confortable. Bien équipé

Cons:

L enseigne pas visible. On a galère pour trouver

2026-01-25 • via Nuitee
C
Carlos • couple • fr
6
Scène de crime
Pros:

La sympathie et le dévouement du personnel qui franchement vu l'état général ont beaucoup de valeur.

Cons:

L'appartement, vétuste avec des équipements défectueux et tous les écoulements bouchés. Impossible de prendre une douche sans y faire une inondation. La moquette était tellement sale qu'on n'osait pas y marcher pieds nus. Nous avons vécu un Cluedo. Bref, le pire appartement qu'on ait loué.

2026-01-23 • via Nuitee
M
Mathieu • couple • fr
8
A une prochaine fois !
Cons:

Nous pratiquons cet hôtel depuis des années ,nous apprécions la commodité générale d'accessibilité .Un confort global plus que satisfaisant ,des pièces grandes et confortables en bénéficiant d'un silence absolu .Un parking à disposition moyennant 5€ .Selon les studios choisis un très bel environnement ...montagnes magnifiques .Ah! le marché de Divonne-les Bains le dimanche matin à surtout ne pas manquer ./
Seul bémol une moquette aux étages qui mériterait un grand remplacement ou un traitement approfondi des taches .

2026-01-22 • via Nuitee
L
Loretta • couple • ch
8
2026-01-22 • via Nuitee
F
Fleur hoa • couple • gb
6
2026-01-22 • via Nuitee
X
Xavier • solo_traveller • fr
7
2026-01-21 • via Nuitee
O
Olivier • family_with_children • fr
9
Agréable, bien positionné dans la ville à un cout économique raisonnable
Pros:

L'agencement de la chambre

Cons:

RAS

2026-01-20 • via Nuitee
R
Reine • family_with_children • fr
6
Belle situation mais tarif un peu cher pour un faux 4 étoiles !
Pros:

Personnel aimable et à l'écoute. Les 2 lits de la chambre étaient confortables avec matelas Bultex
Résidence très calme et très bien située.

Cons:

Ameublement vétuste. Un premier appartement avec une douche sans eau. Une TV hors service.
L’hôtesse nous en a attribué un autre.
Le 2ème appartement avec un frigo trop petit (plus petit que le premier). La banquette lit bruyante et inconfortable très vétuste. (ne correspond pas à un 4 étoiles !)
Le pommeau de la baignoire fuyait.
La moquette de la résidence est sale.

2026-01-19 • via Nuitee
C
Claudine • couple • ch
2
2026-01-19 • via Nuitee
T
Thomas • solo_traveller • ch
8
Gerne wieder
Pros:

Größe des Apartments

Cons:

Teils defekte Couch

2026-01-19 • via Nuitee
D
DOMINIQUE • solo_traveller • fr
5
Pros:

PERSONNEL SYMPATHIQUE ET A L'ECOUTE

Cons:

J'avais demandé lors de ma réservation une chambre coté rivière , ceci par téléphone . Mon interlocutrice m'a répondu qu'il n'y avait aucun problème et que ma demande serait satisfaite. A mon arrivée , II m'a été attribué une chambre coté parking.
La moquette des couloirs, mis à part le troisième étage, mériterait grandement d'être changée.

2026-01-19 • via Nuitee
I
Iolanda • couple • ca
5
Médiocre
Pros:

Good location, nice staff

Cons:

Very dirty carpets, very outdated
In general, very outdated hotel
Pls make some investments in carpets and furniture

2026-01-19 • via Nuitee
J
Joyce • family_with_children • be
8
impeccable
Pros:

les chambres étaient propres et très pratiques car on avait la capacité de cuisiner, le lit était très confortable

Cons:

le canapé-lit etait cassé mais ça va

2026-01-19 • via Nuitee
M
Marie • family_with_children • fr
7
Très bel emplacement, le personnel que nois avons pu croiser fut correct, malheureusement la proprete est vraiment a rev
Pros:

Nous avons plus qu’adoré l’emplacement de l’hôtel
Le personnel que nous avons pu croisé fut gentil

Cons:

La propreté de l’établissement mauvaise, aucun service comme il est indiqué de « petite propreté »

2026-01-19 • via Nuitee
B
Bernard • family_with_children • fr
2
Nul
Pros:

Pas de petit dejeuner

Cons:

Pas de climatisation(35 degré dehors)
Robinetterie de la douche descellée
Accoudoir du canapé décroché
Cela fait beaucoup.
Cette chambre (0005) n'aurait pas dû être louée.Je demande le remboursement.

2026-01-19 • via Nuitee
A
Almir • family_with_children • fr
5
Cons:

J’ai demandé un parking on m’a jamais répondu mon véhicule à dormir dehors en sachants que c’est un véhicule assez cher

2026-01-19 • via Nuitee