Hilton Garden Inn Richmond Airport

Hotels
•
Hilton Garden Inn
7 (121 reviews)
441 International Center Drive , Sandston , US
+1 804-222-3338

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good/ideal location
Comfortable beds
Several mentions of clean rooms
Friendly/great staff in multiple reviews
Breakfast praised by some guests
Cons:
Dirty jacuzzi/hot tub closed
Shower issues: low pressure and lack of hot water reported
Shuttle service not available despite advertising
Front desk rudeness reported by some guests
Pullout couch uncomfortable (springs) and kettles need upgrading
Room/wall damage noted by at least one guest

Categories

Cleanliness
6
Mixed reports: several guests praised very clean rooms, but others noted a dirty jacuzzi tub, damaged walls and issues that made parts of the room/amenities feel unclean.
Service
7.5
Mixed but generally positive: multiple mentions of nice/great staff, balanced by reports of rude front desk behavior and poor management of the shuttle/service hours.
Location
8.5
Consistently praised: several guests described the location as great/perfect and convenient for their stay.
Room Quality
6.5
Mixed: comfortable beds and clean rooms noted, but complaints about poor shower pressure/no hot water, a springy pullout couch, and dated kettles indicate inconsistent room quality.
Amenities
6
Problems reported: hot tub/jacuzzi closed or dirty, shuttle service unavailable despite advertising, and in-room appliances (kettle) needing upgrades.
Value for Money
6.5
Below expectations for some guests: several felt the stay did not match the price (missing promised shuttle/continental breakfast, and one guest wanted a refund due to condition).
Food and Beverage
7.5
Generally positive but inconsistent: multiple guests enjoyed the breakfast, though at least one expected a continental option that was not provided.
Overall Experience
7.5
Varied overall: many guests had a pleasant stay (clean rooms, comfy beds, good location), while others experienced service and amenity failures that lowered their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location & Shuttle Service
Situated just a mile away from Richmond International Airport, the Hilton Garden Inn Richmond Airport offers the convenience of a free airport shuttle service, ensuring a stress-free arrival and departure for guests.

Modern Amenities & Comfortable Accommodation
Guest rooms at this hotel are well-equipped with modern amenities including a 32-inch flat-screen TV, free Wi-Fi, microwave, refrigerator, and coffee maker, providing a comfortable stay for all visitors.

Leisure & Dining Options
From an indoor swimming pool, free gym, and hot tub for relaxation to a 24-hour business center for convenience, this hotel caters to all needs. Guests can also indulge in delicious meals at The Great American Grill, enjoy evening room service, or unwind at the lounge during their stay.

Book your stay at the Hilton Garden Inn Richmond Airport for a memorable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

7
Based on 121 reviews
Cleanliness: 6
Service: 7.5
Location: 8.5
Room Quality: 6.5
Amenities: 6
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 7.5
T
Thomas • extended_group • us
10
2026-10-31 • via Nuitee
E
Elizabeth • solo_traveller • us
3
It was ok wish it was better
Pros:

Good location, nice staff

Cons:

The jacuzzi tub was dirty and walls had a lot of damage. And shower had little pressure and no hot water couldn’t take a shower or bath and hot tub was closed

2026-10-28 • via Nuitee
B
Breana • couple • us
1
2026-10-28 • via Nuitee
D
Deirdre • couple • us
6
Taste of Virginia
Pros:

Comfy beds and breakfast

Cons:

Retrain some of front desk staff. Even if it is time to go home. Dont be RUDE

2026-10-25 • via Nuitee
C
Carol Anne • couple • us
7
2026-10-15 • via Nuitee
S
Stacie • couple • gb
10
lovely
Pros:

bed was comfy and shower was excelent

Cons:

kettle in room need upgrading

2026-10-09 • via Nuitee
S
Stacie • couple • gb
10
great
Pros:

clean and like the shower

Cons:

kettle need upgrading

2026-10-09 • via Nuitee
T
Taylor • solo_traveller • us
7
Pros:

The room was very clean and the bed comfortable. The breakfast was great!

2026-10-08 • via Nuitee
S
steven • couple • us
10
2026-08-13 • via Nuitee
B
Brown • solo_traveller • us
7
2026-08-09 • via Nuitee
D
Dayleen • couple • us
1
Pros:

Not nothing I want my money back I could not stay because of the condition of the hotel just terrible service

2026-07-13 • via Nuitee
S
Sheryl • couple • us
10
2026-07-12 • via Nuitee
M
Mastellone • solo_traveller • us
8
It was fine
Pros:

Convenient

Cons:

For the price should have continental breakfast

2026-07-06 • via Nuitee
K
K4036IQrobl • Solo travel
4
Beware of shuttle
Pros:

Don't plan on the shuttle if you're uncertain of when you will return via air. Several sites mentioned their 24 hour shuttle. It does not exist. My flight was late (early morning) and the shuttle was closed. Hotel seems to be being run by people in accounting, not customer service.

2026-06-20 • via Tripadvisor
L
Latwaine • solo_traveller • us
7
2026-06-13 • via Nuitee
T
Talitha • family_with_children • us
8
Overall very nice. What we need at a decent price!
Pros:

Great service from staff and the location was perfect for our stay. Our room was clean and the overall hotel was nice!

Cons:

My sister and I booked a 2 queen bed room weeks before our stay, but when we arrived we were given an “upgrade” that was a king bed suite with a pullout couch full of springs. They were fully booked so we had no choice but to share a bed because there was no way either of our backs could bare those springs!!! Not sure if our late check in resulted in this “upgrade” it was a big event happening that weekend, so we understood but still didn’t like that part of our stay! Haha! Next time we will arrive before check in!!

2026-05-17 • via Nuitee
P
paulhT4079BY • Business
2
hotel is far from Hilton Garden more like Hilton dump
Pros:

Sheets had stains front desk said they cannot move me spider every place
had one towel in the room no cups rude staff

2026-04-20 • via Tripadvisor
M
mattwB6556WU • Business
2
Rude staff and bed bugs!
Pros:

Bed bugs!
Arrived at 215p and waited at the desk for 15 minutes because nobody was there. Walked down the hall to find someone to help the line of people at the front waiting for check in. Tall short haired lady stopped me rudely and told me to leave the area. I asked her if anyone was working the front desk. Finally. At 230p lady showed up at the check in desk and asked me to sit while she checked in 6 people that arrived after me. At 315p I got into a room. Woke up the next morning with bug bites all over me. Checked under the sheets and found bugs. I can’t help but think this was planned. I got the bad customer room.

2026-04-15 • via Tripadvisor
C
Chance Martinez • solo_traveller • us
10
2026-04-04 • via Nuitee
A
Ann • extended_group • us
4
Would choose a different hotel if visiting Richmond again
Pros:

Location was very good for our purpose. Breakfast was way too expensive for self serve. French toast appeared to have been reheated and several days old (difficult to cut or chew). Location was good for our purpose (wedding) .

Cons:

Lobby was dirty (wrappers on the floor and obviously not vacuumed in a while) Terrible smell in the lobby when we returned. Smelled like sewer gas. Our room was on the first floor next to the elevator and was noisy til 1 in the morning. Not enough towels provided and they actually ran out of of washclothes

2026-03-31 • via Nuitee