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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Tour desk
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Hot tub/Jacuzzi
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Sauna
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Non-smoking throughout
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Heated pool
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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Access to health care professionals
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Delivered food - securely covered
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Exercise/lap pool
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Swimming nearby
Review Highlights
Categories
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Property Description
Stunning Views and Convenient Location
Oaks Brisbane Aurora Suites offers breathtaking city or river views within a short walk to Queen Street Mall, ideal for both leisure and business travelers.
Luxurious Amenities
Enjoy the on-site outdoor pool, Jacuzzi, fitness centre, and barbecue facilities during your stay. The fully equipped kitchen, open-plan living area, and modern entertainment features in each apartment ensure a comfortable experience.
Prime CBD Location
Situated in Brisbane's Central Business District, the hotel is a stone's throw away from Brisbane Central Station, Eagle Street Pier, and riverside restaurants.
Ready to experience luxury and convenience at Oaks Brisbane Aurora Suites? Book your stay now!
Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.
Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.
When booking more than 4 rooms, different policies and additional supplements may apply.
To ensure the comfort and enjoyment of all guests and residents, Oaks Brisbane Aurora Suites operates a house policy that guests must agree to upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
People no matter the age stay for AUD 59 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is needed) and costs AUD 39 per day.
Location
Guest Reviews
The location was great
The bed was a little bit uncomfortable
Great location, beds were so comfortable, good size unit for our family., and lovely, helpful saff.
Nothing.
Location and room
Cost
The views and the location are supperb
The apartment was not well equipped, especially the kitchen; it lacked several things. And the gym was in poor condition.
It was in great location and staff and stay were amazing
Nothing
Huge Balcony. Morning Sun.
Tout
Rien
Close to everything
It was very good
We requested our rooms be configured in a specific way prior to arrival. Unfortunately, when we checked in, the room setup was the opposite of what we had requested. The master bedroom had two single beds instead of the queen bed, while the second bedroom, intended for my sons, had the queen bed instead of the two singles.
When I contacted reception to have this corrected, the staff member who came to the room appeared annoyed and said, "What's wrong? There is a queen and two singles." I explained that the issue was that the beds were in the wrong rooms and that, as the parent, I needed the ensuite attached to the master bedroom.
He then spent more than half an hour in the corridor, much of that time on the phone. We were tired after travelling and had planned to have a short nap before attending my son's graduation event that evening. Instead, we had to wait while another staff member was called and both rooms were rearranged. By the time the work was completed, there was no time left to rest before we had to unpack and get ready for our event.
We were also disappointed that the television would not allow streaming services. I don't understand the purpose of providing Wi-Fi and a smart TV if guests cannot log into their own Netflix, Disney+, or Amazon Prime accounts. As it rained for most of our stay, the children were unable to use the pool and were looking forward to watching something in the room. We have stayed at this hotel twice before and never experienced this issue.
When I raised the streaming problem with reception, the response I received was simply, "Good luck with that," which was not particularly helpful or professional.
Overall, while the room itself was comfortable, the incorrect room setup, the lengthy delay in resolving it, the streaming issues, and the dismissive response from reception negatively impacted what should have been a special stay for my son's graduation.
The apartment is in a great location, clean and layout is great. The things that could be improved is have a couple of extra sponges, tea towels, more dishwashing liquid and more dishwashing powder. They provide something equivalent to a thick tissue (not even a Chux) to wash the dishes and pots - useless. Dishwashing liquid, the size is not even a teaspoon of liquid - good to wash only a couple of cups with the tissue, same for the dishwasher powder - 1 wash, but if you are staying more than one night, it does not suffice - we stayed for 3 nights and ended up using the shampoo on the last day to wash the dishes, cups and glasses. Not good enough for the price being charge. It comes across as being cheap and tight. We also used the bathroom hand towel to dry the items. They do themselves a disservice being so cheap.
Also they need to provide at least one two platters and a bowl to make a salad - the kitchen facilities were quite poor. It is a two bedroom apartment, which sleeps 4 people.
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