The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
9 (1627 reviews)
Station Rd , Kendal , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Laundry
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Cleanliness issues
Lack of amenities replenishment

Categories

Cleanliness
7.83
There were multiple mentions of cleanliness issues, including stained carpets and unclean bathrooms.
Service
9.8
Staff were described as friendly and helpful despite some organizational issues.
Location
9.84
The hotel has a convenient location close to the town center and amenities.
Room Quality
8.79
Some rooms were comfortable while others needed refurbishment; mixed sentiment.
Amenities
8.82
Basic amenities were lacking in terms of replenishment and availability.
Value for Money
9.78
Guests overall felt it was good value for a budget stay.
Food and Beverage
8.33
Breakfast was good when available, but there were issues with food quality during specific meals.
Overall Experience
8.8
Mixed feelings about the stay, mostly centered on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:46

Property Description

Historic Charm and Modern Comforts
Set in a former coaching inn, the County Hotel in Kendal offers a blend of historic charm and modern comforts. The bright and airy bedrooms provide a cosy seating area and private bathroom, with some rooms retaining original features for a touch of nostalgia.

Delicious Dining Options
Indulge in traditional meals and cooked breakfasts at the spacious dining room, which also offers full English breakfasts and a varied evening menu. Whether you're starting your day or winding down in the evening, the County Hotel ensures a delightful dining experience.

Ideal Location for Exploration
Conveniently located in the heart of Kendal, the hotel is a stone's throw away from Kendal Railway Station. Explore the picturesque Lake District, Yorkshire Dales, Lake Windermere, and Morecambe Bay, all just a short drive away.

Book your stay at the County Hotel for a perfect blend of history, comfort, and convenience.

Important information:

This property will not accommodate hen, stag or similar parties.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 1627 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.78
Food and Beverage: 8.33
Overall Experience: 8.8
P
Patricia couple gb
9
Warm and comfy with best breakfast
Pros:

Very friendly staff and professional staff

Cons:

Airy rooms lovely clean bathroom everything you need

2026-07-25 via Nuitee
S
Sarah family_with_children sa
10
Comfortable
Pros:

I had a very comfortable and enjoyable stay. The reception staff, especially dushyant and kabir , were incredibly friendly, polite, and welcoming. They were very helpful, understanding, and easy to deal with, which made my stay even more relaxing. Thank you for the excellent service and for making me feel at home. I would be happy to stay here again.

Cons:

All good

2026-07-24 via Nuitee
S
shonagh solo_traveller gb
9
Comfortable break to the lakes
Pros:

Close to town, clean and comfortable rooms, reception and dining staff very welcoming. The rooms had table top fans which was very welcome as it was quite warm and a nice touch to have it already in place... I had taken my own just in case but not needed. Nice choice of breakfast options and was piping hot too!

Cons:

Unfortunately there is no parking and you see there isn't an option for where it is situated. They had information at reception for parking options which is helpful.

2026-07-23 via Nuitee
L
Lindsay couple gb
10
Ideal location for the Lakes, fabulous breakfast and very comfortable stay!
Pros:

A lovely warm welcome, had accidentally booked a twin and was kindly upgraded to a double. Beautiful spacious cool room on a very hot weekend!

Cons:

Nothing!

2026-07-22 via Nuitee
A
Anthony solo_traveller gb
8
Nicely located hotel
Pros:

Great location, very close to the station. Staff were friendly and helpful. Room and bathroom clean. I would stay here again.

Cons:

Hotel isn't air conditioned but they did provide a fan. Bed a little hard for our taste.

2026-07-22 via Nuitee
E
Ei Shwe solo_traveller gb
9
Pros:

The location is on point convenience for elderly people . I like their hot breakfast. Staffs are generally nice . The room can be a bit noisy if on the side of the road other than that 9 out of 10 overall .

Cons:

The room can be a bit noisy if on the side of the road.

2026-07-21 via Nuitee
C
carol couple gb
10
Very good everything was spot on
Pros:

Breakfast was excellent great selection of everything and full English ,staff pleasant & helpful

Cons:

Booking in earlier would be helpful

2026-07-21 via Nuitee
K
Karen solo_traveller gb
10
Pros:

Great value for money and a good breakfast

2026-07-21 via Nuitee
M
Monica couple gb
2
Needs a full refurbishment
Pros:

They did change my room because the toilet would not flush.

Cons:

Very old and tired and not clean.

Rooms very hot not air con they did provide a fan which didn’t make much difference.

2026-07-21 via Nuitee
R
Rebecca solo_traveller gb
8
Pros:

Ideally situated. Close enough to walk to town centre. Opposite the train station

Cons:

No parking and Kendal is a nightmare to drive round and park in! The hotel was comfy and great value for money however it was very much in need of updating/redecorating

2026-07-20 via Nuitee
J
john solo_traveller gb
10
Pros:

Good staff . Good prices. Made very welcome .

Cons:

Parking

2026-07-19 via Nuitee
M
Middleton solo_traveller gb
6
2026-07-19 via Nuitee
S
Seaside65259644154 Couples Norwich, Norfolk, East Anglia, England
6
Pleasant stay
Pros:

Stayed here for one night, on our way to the Lakes.
Staff lovely and breakfast was very plentiful and nice.
Hotel and rooms clean.
Would stay again

2026-07-18 via Tripadvisor
D
David solo_traveller gb
8
2026-07-17 via Nuitee
H
Heather couple gb
9
Loved staying here and will definitely book again. We thought it was very good value for money.
Pros:

The location. The room size. There was a fan! Breakfast choice was good

Cons:

We wanted a drink at the bar but no draft drinks available as the members of staff didn’t know how to work the pumps. No alternative was offered. It was a bit tired especially in the corridors, new carpets would make all the difference.

2026-07-17 via Nuitee
D
Doris couple de
6
Liegt nahe am Zentrum!
Pros:

Gute Lage, freundliches Personal!

Cons:

Frühstück könnte verbessert werden.

2026-07-16 via Nuitee
R
Robert solo_traveller gb
7
2026-07-16 via Nuitee
S
Stuart couple gb
8
2026-07-16 via Nuitee
S
Sophie solo_traveller gb
4
2026-07-15 via Nuitee
C
Chris solo_traveller gb
7
2026-07-15 via Nuitee