The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
9 (1523 reviews)
Station Rd , Kendal , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Cleanliness issues
Lack of amenities replenishment

Categories

Cleanliness
7.83
There were multiple mentions of cleanliness issues, including stained carpets and unclean bathrooms.
Service
9.8
Staff were described as friendly and helpful despite some organizational issues.
Location
9.84
The hotel has a convenient location close to the town center and amenities.
Room Quality
8.79
Some rooms were comfortable while others needed refurbishment; mixed sentiment.
Amenities
8.82
Basic amenities were lacking in terms of replenishment and availability.
Value for Money
9.78
Guests overall felt it was good value for a budget stay.
Food and Beverage
8.33
Breakfast was good when available, but there were issues with food quality during specific meals.
Overall Experience
8.8
Mixed feelings about the stay, mostly centered on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:46

Property Description

Historic Charm and Modern Comforts
Set in a former coaching inn, the County Hotel in Kendal offers a blend of historic charm and modern comforts. The bright and airy bedrooms provide a cosy seating area and private bathroom, with some rooms retaining original features for a touch of nostalgia.

Delicious Dining Options
Indulge in traditional meals and cooked breakfasts at the spacious dining room, which also offers full English breakfasts and a varied evening menu. Whether you're starting your day or winding down in the evening, the County Hotel ensures a delightful dining experience.

Ideal Location for Exploration
Conveniently located in the heart of Kendal, the hotel is a stone's throw away from Kendal Railway Station. Explore the picturesque Lake District, Yorkshire Dales, Lake Windermere, and Morecambe Bay, all just a short drive away.

Book your stay at the County Hotel for a perfect blend of history, comfort, and convenience.

Important information:

This property will not accommodate hen, stag or similar parties.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 1523 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.78
Food and Beverage: 8.33
Overall Experience: 8.8
C
Crazeenick • extended_group • gb
8
Great value hotel in Kendal town centre
Pros:

Great location close to centre of Kendal. Good value (prices), breakfast very good, staff pleasant and helpful

Cons:

No parking - but used Cricket Club parking close by. Decor a bit tatty and dated (could do with a refurb), but good value for money.

2026-05-23 • via Nuitee
S
Sarah • solo_traveller • gb
9
Pros:

Staff were very helpful and friendly

2026-05-23 • via Nuitee
B
Barbara • solo_traveller • gb
8
A good place to stay
Pros:

Clean, well located, met expectations

Cons:

Nothing

2026-05-23 • via Nuitee
A
Andrew • extended_group • gb
10
perfect stay
Pros:

great location

Cons:

nothing

2026-05-21 • via Nuitee
F
Fred • couple • ca
7
overall, worked out well.
Pros:

Room was comfortable and quiet.

Cons:

Staffing ssues meant that to room wasn't cleaned reglarly and we had to go to the front desk for towels, toilet paper! and coffee. Parking situaion was a challenge for 79 and 76 year olds.

2026-05-21 • via Nuitee
P
patricia • solo_traveller • gb
8
Pros:

Room was lovely, spacious with plenty of cupboard space. Needed some glasses or plastic cups in thebathroom

Cons:

Nothing to dislike

2026-05-20 • via Nuitee
T
Thelma • solo_traveller • gb
7
very pleasant stay
Pros:

Breakfast
Room
Bed
All satiusfactoiry

Cons:

beaker to have for toooth brush and for drinking water

2026-05-19 • via Nuitee
J
JULIE • couple • gb
7
2026-05-19 • via Nuitee
A
Andrew • couple • au
9
Clean, comfortable central. A welcoming team and a good night’s sleep.
Pros:

The hotel is well presented and our room was spacious and the bathroom clean and well maintained. Helpful staff gave us a warm welcome and when we couldn’t find our pen gave us one.
Kettle & coffee/tea making were available and appreciated.
Notwithstanding our comments below, this is a good little hotel and we would recommend it.

Cons:

Regarding our room (101) there was an odor when we first entered the room. We opened the windows to get some fresh air into the room.

Finding parking is a little tricky depending on the time of day one arrives. Nearby street parking is 1 hour. We could leave our car there from 4:00 pm because restrictions stop at 5:00pm and we could leave it there until 9:00am because restrictions start again at 8:00am.

2026-05-18 • via Nuitee
S
Steven • solo_traveller • gb
5
Pros:

Well located close to train and bus stations. Efficient breakfast service.

Cons:

Lumpy mattress. Did not sleep well. Basic maintenance lacking

2026-05-18 • via Nuitee
M
Mia • couple • gb
4
2026-05-18 • via Nuitee
C
Connmaia • solo_traveller • gb
6
Pros:

It was central and clean apart from a dirty cup in the bathroom

Cons:

The single beds are too small for men and rhere was not toilet brushes

2026-05-17 • via Nuitee
J
John • solo_traveller • gb
5
2026-05-17 • via Nuitee
C
Christa • extended_group • se
7
Boende mitt i stan
Pros:

Rummet var stort. Skön säng.

Cons:

Heltäckningsmattor som kändes sunkiga! Fönstret gick inte att öppna. Behövde renoveras Ingen parkering!

2026-05-17 • via Nuitee
J
Johnson • solo_traveller • gb
8
Pros:

Lovely welcome.

Cons:

Parking was 200 uds up the road

2026-05-17 • via Nuitee
C
Catherine • solo_traveller • im
8
Pros:

The room was lean and the staff friendly.
Good breakfast.

Cons:

The one evening meal we had, lasagne was very disappointing.

2026-05-16 • via Nuitee
N
north • solo_traveller • gb
2
Pros:

The bed was comfortable and everywhere clean

Cons:

The menu had lasagne dixnt have any also wanted a gin for my husband didnt have none didnt have car park had to park down the road at cricket club it was my husbands birthday and was looking forward to it but was very dissappointed so left tuesday morning

2026-05-15 • via Nuitee
L
Lynn • couple • gb
8
Our stay was good , the staff were very pleasant
Pros:

Location , great for getting about within walking distance around Kendal

Cons:

A little dated very low on staff

2026-05-14 • via Nuitee
B
Brown • family_with_children • gb
8
Very pleasant overnight stay in great location
Pros:

Location and price. Other hotels in the area are so much more expensive. The hotel was clean and comfortable. The staff were friendly and welcoming. We had a short walk to bars and eateries, so for us, a very pleasant stay over.

2026-05-14 • via Nuitee
D
David • solo_traveller • gb
8
Excellent hotel but pick quiet room at the back!
Pros:

Excellent value hotel, very friendly, clean and well run. Very good cooked breakfast and extremely convenient location if travelling by train.

Cons:

Road-facing room a little noisy. Old property so floorboards creaky from adjacent rooms. There didn’t seem to be air conditioning.

2026-05-14 • via Nuitee