The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
9 (1566 reviews)
Station Rd , Kendal , gb

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Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Vegetarian menu options available
Non-smoking rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Cleanliness issues
Lack of amenities replenishment

Categories

Cleanliness
7.83
There were multiple mentions of cleanliness issues, including stained carpets and unclean bathrooms.
Service
9.8
Staff were described as friendly and helpful despite some organizational issues.
Location
9.84
The hotel has a convenient location close to the town center and amenities.
Room Quality
8.79
Some rooms were comfortable while others needed refurbishment; mixed sentiment.
Amenities
8.82
Basic amenities were lacking in terms of replenishment and availability.
Value for Money
9.78
Guests overall felt it was good value for a budget stay.
Food and Beverage
8.33
Breakfast was good when available, but there were issues with food quality during specific meals.
Overall Experience
8.8
Mixed feelings about the stay, mostly centered on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:46

Property Description

Historic Charm and Modern Comforts
Set in a former coaching inn, the County Hotel in Kendal offers a blend of historic charm and modern comforts. The bright and airy bedrooms provide a cosy seating area and private bathroom, with some rooms retaining original features for a touch of nostalgia.

Delicious Dining Options
Indulge in traditional meals and cooked breakfasts at the spacious dining room, which also offers full English breakfasts and a varied evening menu. Whether you're starting your day or winding down in the evening, the County Hotel ensures a delightful dining experience.

Ideal Location for Exploration
Conveniently located in the heart of Kendal, the hotel is a stone's throw away from Kendal Railway Station. Explore the picturesque Lake District, Yorkshire Dales, Lake Windermere, and Morecambe Bay, all just a short drive away.

Book your stay at the County Hotel for a perfect blend of history, comfort, and convenience.

Important information:

This property will not accommodate hen, stag or similar parties.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 1566 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.78
Food and Beverage: 8.33
Overall Experience: 8.8
M
M N • couple • gb
6
2026-06-13 • via Nuitee
F
François • solo_traveller • be
7
Pros:

Grande chambre, propreté, excellent petit déjeuner

Cons:

Nous avons du garer nos motos devant l’établissement en bord de rue.
Hôtel sans charme

2026-06-12 • via Nuitee
T
Thomas-parker • solo_traveller • gb
6
2026-06-11 • via Nuitee
T
thomas • solo_traveller • de
9
Sehr angenehmer Aufenthalt in Top Lage- jederzeit wieder!
Pros:

Sehr nettes, hilfreiches Personal. Tolles Frühstück, sehr gute Lage!

2026-06-11 • via Nuitee
N
Nick • solo_traveller • gb
8
Good value hotel
Pros:

It's tired but the staff were great, I said I was a light sleeper and they put me in the top room which was lovely and quiet. The bed was comfy and clean as was the room. I didn't spend much time downstairs apart from for breakfast.

Cons:

It's a bit tired, It needs a bit of money spending on it and they need to buy some better pillows! Breakfast wasn't the best but it was fine. From previous experience of Kendal hotels, it's good value.

2026-06-11 • via Nuitee
C
Chris • extended_group • gb
8
2026-06-10 • via Nuitee
R
Rupert Merrick • solo_traveller • gb
5
2026-06-10 • via Nuitee
E
Eddie • couple • gb
8
Comfy hotel in a central location.
Pros:

Breakfast was as expected- hot and cold food available.
Location was accessible.

Cons:

Hot water for a shower in the morning.

2026-06-10 • via Nuitee
A
Anne • solo_traveller • gb
5
2026-06-09 • via Nuitee
J
James • solo_traveller • gb
10
Highly recommend
Pros:

Friendly, great location, nice rooms

Cons:

N/A

2026-06-08 • via Nuitee
Y
Yingji • solo_traveller • gb
7
2026-06-07 • via Nuitee
O
Otto • couple • ch
9
2026-06-07 • via Nuitee
V
Vivienne • solo_traveller • gb
9
Well run hotel near station
Pros:

Pleasant and helpful staff. Nice lounge. Comfy bed.

Cons:

That end of town felt slighty run down, but you don't have to go far to find some civilisation (!)

2026-06-06 • via Nuitee
A
adele • solo_traveller • gb
10
Pros:

We have had an amazing stay at the Lakeland Hotel this week. Staff were kind and helpful, food was top tier, the rooms were kept tidy and they kindly hold your bags even if your stay has ended. All of our needs were met! Would highly recommend to travellers as its close to the Train station, Bus station and centre of Kendal is a 2 minute walk. Thankyou for an amazing few days we will be back!

2026-06-06 • via Nuitee
M
Maria • solo_traveller • ph
6
Its a grandiose Victorian Hotel fallen into hard times.
Pros:

It is close to Train Station which is handy to non car travellers.
Its a beautiful building that needs tender loving care.
The breakfast is basic .
The room is comfortable though nothing special.

Cons:

There is an outdated sofa in our room. It has marks of stains. It feels uncomfortable to use. We never sat on it. I suggest just take the sofa out and replace with a chair that can easily be cleaned off.

2026-06-06 • via Nuitee
J
Jay • solo_traveller • gb
10
Pros:

The hotel is modern with comfortable beds, hot showers, beautiful food and attentive staff.

Cons:

I liked everything, a wonderful hotel

2026-06-06 • via Nuitee
K
Kathleen • solo_traveller • gb
8
2026-06-04 • via Nuitee
K
Kathleen • solo_traveller • gb
8
2026-06-04 • via Nuitee
P
Peter • solo_traveller • gb
9
2026-06-04 • via Nuitee
M
Melody • solo_traveller • fr
2
ok stay
Pros:

waitress staff were very kind and chatty, closeness to train station

Cons:

front staff were very short in making you feel comfortable, like you were bothering them when asked a question. You were asked to pay 12 pounds even if you just wanted coffee and a piece of toast, Drains in the bathroom were not cleaned so the water would not go down.

2026-06-03 • via Nuitee