Hilton Garden Inn Tampa Airport/Westshore

Hotels
•
Hilton Garden Inn
9 (1205 reviews)
5312 Avion Park Drive , Tampa , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very convenient airport location and shuttle/parking options
Helpful, friendly in-person staff (front desk, restaurant servers)
Clean, well-presented rooms (multiple positive mentions)
Good on-site amenities: bar, pool, breakfast options
Strong food and beverage offerings; praised restaurant and breakfast
Cons:
Notable negative experience with phone customer service and call handling
At least one guest reported concerns about room cleanliness

Categories

Cleanliness
8.5
Mixed signals: several guests praised clean rooms and presentation, but one review explicitly listed room cleanliness as a concern.
Service
8.5
Generally very strong in-person service (multiple mentions of helpful front-desk staff, Conway and Christina), but a notable negative experience with phone customer service and call handling lowered the score slightly.
Location
9.2
Consistently praised for a very convenient location near the airport and easy access to shuttle/parking.
Room Quality
9.2
Rooms described as great, well-presented and comfortable in multiple reviews.
Amenities
9.2
Positive mentions of bar, pool, shuttle and parking garage; breakfast options available (buffet or menu).
Value for Money
9
Standard quality for this hotel tier.
Food and Beverage
9.2
Multiple enthusiastic comments about food quality, breakfast, restaurant service and memorable meals.
Overall Experience
9.2
Predominantly very positive overall stays and seamless check-in/check-out, with isolated service-by-phone issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:15

Property Description

Convenient Location and Amenities
Located next to Tampa International Airport in the Westshore business district, the Hilton Garden Inn offers an outdoor pool, on-site restaurant, and spacious rooms with modern amenities.

Comfortable and Well-Equipped Rooms
Guest rooms feature a seating area with a sofa bed, large work desk, flat-screen TV, free Wi-Fi, microwave, and coffee maker, ensuring a comfortable stay for all guests.

Dining Options and Facilities
Enjoy meals at The Coast restaurant, grab snacks at the 24-hour convenience store, utilize the full-service business center, and stay active at the modern gym during your stay at the Tampa Airport Hilton Garden Inn.

Book now for a convenient and comfortable stay at the Hilton Garden Inn Tampa Airport Westshore.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When travelling with pets, please note that an extra charge of $75 per room for 1-4 night stay and $125 per room for 5 or more night stay applies. Please note that a maximum of 2 pets is allowed (dogs or cats only)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TPA

Location

Guest Reviews

9
Based on 1205 reviews
Cleanliness: 8.5
Service: 8.5
Location: 9.2
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9
Food and Beverage: 9.2
Overall Experience: 9.2
S
Shardae • family_with_children • us
10
2026-09-13 • via Nuitee
C
Caruso III • solo_traveller • us
10
Pros:

Good lochoation for airport nearby. Airport shuttle. Check in & checkout quick n efficient. Restaurant, bar, and snack area acnnll good 👍
Room size, lighting a little dim overall. Size, view, all good.

Cons:

N/A

2026-09-10 • via Nuitee
M
Mirelis • couple • pr
10
Pros:

Limpieza,servicio al cliente y ubicación..

2026-09-10 • via Nuitee
C
Cibele • couple • us
10
2026-09-08 • via Nuitee
K
Kristina • couple • us
9
2026-09-03 • via Nuitee
W
Wayne • solo_traveller • us
10
2026-09-01 • via Nuitee
W
Werner • solo_traveller • at
9
2026-08-31 • via Nuitee
K
Karen • couple • gb
9
2026-08-31 • via Nuitee
J
Jacey • couple • us
10
2026-08-28 • via Nuitee
E
Eikema • family_with_children • nl
8
2026-08-10 • via Nuitee
S
Sylvia • solo_traveller • us
10
2026-08-09 • via Nuitee
L
Louise • couple • us
10
My stay was for one night n overall it was great
Pros:

Location was very good not too far from the airport

Cons:

Overall was good . Checking was great, clean room shutter was on time n I had a great coffee

2026-08-08 • via Nuitee
A
Ashley • family_with_children • gb
8
Great stay and very convenient for the airport .
Pros:

Good rooms, good bar and pool.

Cons:

All was good .

2026-07-23 • via Nuitee
M
Mcarthur • couple • us
10
2026-07-22 • via Nuitee
A
Anissa • family_with_children • ca
10
Exceptional
Pros:

The front desk staff was exceptional. She was very professional and pleasant. She made check in and check out seamless.

Cons:

Nothing

2026-07-21 • via Nuitee
D
David • family_with_children • de
8
Pros:

Das freundliche Personal und die gute Lage am Flughafen.

Cons:

Die Sauberkeit des Zimmers.

2026-07-21 • via Nuitee
J
JACQUELENE • couple • us
10
Stayed one night at both ends of our trip. Left veh in parking garage and took airport shuttle.
Pros:

Breakfast was available as either a buffet or order from menu. Both were great.

Cons:

N/A

2026-07-19 • via Nuitee
J
JACQUELENE • couple • us
10
2026-07-19 • via Nuitee
D
donnagV6613XD • Friends getaway
10
Grooveygrover
Pros:

My friend and I came there because my friend had to have surgery at Norman hospital. Rooms was great. Everything looked great and clean. First night we went to dinner, the food was terrific and the presentation was great. And delicious. The waiter gave us comfort about the hospital, said it was very successful. The breakfast before we headed back to the airport was great. Conway helped me to get my breakfast because I had to walk with a cane.. then we went up to get our bags. Conway came out of the restaurant and helped us with our bags to the Uber. He flagged the Uber to where we were, and put the bags in the Uber. You have a very helpful and friendly staff..We thank you for such a pleasant stay..

2026-07-17 • via Tripadvisor
6
67ber • Business • New York City, New York
2
Poor Customer Service
Pros:

As a Hilton Honors Silver member of over 10 years, I expect a baseline level of professional courtesy when reaching out for routine assistance. Unfortunately, my recent attempt to get a simple email copy of a receipt resulted in a highly disappointing breakdown in basic customer service.
When my call was answered, the representative did not introduce themselves. When I requested my receipt, they were immediately combative, stating in an unpleasant and defensive tone that they could not provide it. When I pointed out their unprofessionalism and poor attitude, instead of apologizing or correcting their behavior, the representative actually argued back and accused me of being the one with the attitude. Following this entirely unacceptable exchange, I was placed on hold for ten minutes before the line disconnected entirely.
I called back and asked to speak with a manager. While the manager was ultimately able to locate and email the receipt, the rest of the interaction fell short. Like the first representative, the manager did not introduce himself upon answering. Furthermore, when I explained the rude behavior, the accusation made against me, and the disconnected line, his only response was a dismissive "sorry," with no further acknowledgment of the service failure.
For a brand of Hilton's caliber, there needs to be a much higher standard of telephone etiquette and conflict resolution. Frontline staff and managers alike should always introduce themselves by name when answering calls to establish accountability. Furthermore, a customer requesting a basic receipt should never be met with an argument, and staff should never deflect by accusing a guest of having an attitude when their own professionalism is questioned. Finally, when a long-term member reports an actively hostile interaction with staff, a disengaged, one-word apology from management is simply not an adequate form of service recovery.

2026-07-17 • via Tripadvisor