Holiday Inn Express West Jefferson by IHG

Hotels
Holiday Inn Express
8.9 (341 reviews)
203 Hampton Place , West Jefferson , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Variety in breakfast choices
Cons:
Dirty carpets
Non-functional HVAC
Incomplete breakfast items
Reservation issues

Categories

Cleanliness
8.4
Overall sentiments indicate clean rooms, but some issues with dirty carpets mentioned.
Service
9.4
Numerous positive sentiments about friendly and helpful staff.
Location
9.4
Positive mentions about great location and easy access.
Room Quality
8.4
Mixed sentiments with mentions of uncomfortable mattresses and average room quality.
Amenities
8.9
General satisfaction with amenities, some complaints about breakfast offerings.
Value for Money
8.9
Some guests felt it was good value, although a few felt the price was too high for the quality.
Food and Beverage
8.4
Breakfast was generally well-received, but some specific issues reported.
Overall Experience
9.4
Majority of guests expressed a willingness to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 02:12

Property Description

Convenient Location
Holiday Inn Express West Jefferson, located off US Highway 221 in West Jefferson, offers easy access to Mountain Jefferson State Park just 8.4 km away.

Comfortable Accommodations
Guests can enjoy rooms equipped with a flat-screen TV, refrigerator, coffee maker, and microwave. Select rooms even feature a luxurious whirlpool bath for ultimate relaxation.

Great Amenities
Start your day with a complimentary breakfast, take a refreshing dip in the pool, and stay connected with complimentary WiFi. The hotel also boasts a fitness centre, 24-hour reception, free business centre, and convenient parking.

Experience a perfect blend of comfort and convenience at Holiday Inn Express West Jefferson. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 341 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.4
V
VERNON solo_traveller us
9
2026-07-23 via Nuitee
I
Isabelle couple us
10
2026-07-22 via Nuitee
C
Catherine solo_traveller us
7
Excellent location/comfortable room!
Pros:

Staff and overall the room was nice.

Cons:

The used Q-tip in the bathroom, the hairs in the shower.

2026-07-13 via Nuitee
S
Shell solo_traveller us
2
Pros:

Bed was comfy, and the room was clean.

Cons:

Pool was closed, and the TV in the room didnt work.

2026-07-09 via Nuitee
L
Linda solo_traveller us
7
Room and carpet needs to be cleaned better. There was an odor by the nightstand on right side, window, and A/C. Ther
Pros:

Very convenient.

Cons:

Not a pet friendly facility.

Initially was assigned to a room that I did not book.
Was told Booking.com booked a room for us that they did not have.
I had called to confirm the room reservation a week prior to our stay.
The staff member at the desk was very nice and did change our room assignment.
I showed him our room confirmation.

2026-07-06 via Nuitee
A
Amy couple us
5
Fair place to stay, nothing to write home about.
Pros:

Good location to the town

Cons:

Room we reserved was not available and we were not made aware of this ahead of time. But we were still charged the same rate for what we reserved with the explanation of “it’s a booking.com reservation, nothing we can do”. Hallways are dreary, lobby has weird furniture and overall it just needs updating. Very overpriced for the quality of the place overall.

2026-07-05 via Nuitee
R
Regina couple us
8
2026-06-30 via Nuitee
J
Johan couple nl
8
Prima hotel in leuk stadje
Pros:

We waren hier op doorreis en hebben hier één nacht geslapen. Dat beviel goed. Het bed was goed en de kamer rustig. Het personeel was aardig en behulpzaam. Er zijn een wasmachine en droger (1 dollar per machine), die in korte tijd onze kleding schoon en droog hadden. West Jefferson is op een paar min. rijden. Het is een heel leuk stadje met een paar restaurants, brouwerijen en een erg goede ijssalon.

Cons:

Ook hier een typisch Amerikaans hotel ontbijt met veel voorverpakte etenswaren en wegwerpbestek.

2026-06-24 via Nuitee
T
Traci couple us
7
2026-06-13 via Nuitee
V
VERNON solo_traveller us
8
Pros:

Great staff good location

Cons:

Breakfast needs upgrade

2026-06-06 via Nuitee
C
Carol couple us
9
2026-05-27 via Nuitee
C
Carol couple us
10
2026-05-27 via Nuitee
S
Sharon solo_traveller us
10
Pros:

I have always loved staying with you. It is clean and quite. Would love a exhaust fan in bathroom so mirror doesn't fogas bad

Cons:

I have always loved staying with you. We just don't like the entrance to get down from the building. It is hard to see traffic coming from the curve.

2026-05-21 via Nuitee
V
VERNON solo_traveller us
8
Pros:

Friendly , comfortable

Cons:

Breakfast ,

2026-05-14 via Nuitee
R
Rachel solo_traveller us
6
Pros:

Great location. Clean room's. Friendly staff. Great breakfast 😋

Cons:

I booked specifically for the indoor pool and the pool was closed due to the chemicals not being right.

2026-05-07 via Nuitee
L
Lexi couple us
10
2026-05-04 via Nuitee
J
Jennine place solo_traveller us
8
Great location
Pros:

Location

Cons:

Breakast sub-par

2026-05-01 via Nuitee
R
Robin extended_group us
10
2026-04-30 via Nuitee
C
Carlos extended_group us
8
Pros:

parking , easy access , close to supermarket and downtown restaurants

Cons:

breakfast

2026-04-28 via Nuitee
R
Robert couple us
10
Pros:

It was good.

2026-04-27 via Nuitee