Old Hall Hotel

The evening meal was bland, the same every day. Apart from Monday it was served only in the bar. The bar was dingy, cold and at times very noisy. We did not enjoy the food in there. We hadn't any transport and being elderly were not able to go elsewhere apart from our last night when a fellow guest gave us a lift to an Italian restaurant which made all the difference to our final day.

Nothing

The main door was open all the time, even when no staff were visible. It made the public area cold and unwelcoming and full of leaves, On one evening there was no-one in reception, the bar was closed (and the door handle hanging off), and we could not get into the dining room to find anyone, even though it was supposed to be open. The hotel was generally shabby

Character spoiled by neglect. Incredibly shabby. The entrance hall was dirty, musty smelling with a dirty unkempt carpet and furnishings. very unwelcoming. It established a poor impression straight away. The decoration in the whole hotel was well past its prime, with peeling wallpaper, missing patches, knocked to bits painwork, and damp patches on the ceilings. The rooms were nothing like the photos on Trip advisor, which when we later checked up on were 7 years old. musty old furniture (and I love antique furniture) Nothing was made of the history of the place. The food was appalling, not fresh, not well cooked, poor breakfast selection. No continental option, no sliced meats or cheeses or fresh fruit. Tinned fruit and cheap pastries! First day, bacon and sauage overcooked to being inedible, every day after, not cooked enough, and had a residual cheap packet bacon taste and smell. Poor housekeeping and hospitality! Hard lumpy beds, cheap poly duvets and pillows. The place needs a complete overhall, updating, redecorating, reburbishment, lots of investment to bring it up to even an acceptable level. Considering the spa was advertised as a potential experience for hotel guests, there was no information about it in the hotel, and the concession for hotel guests was negligable in an otherwise very expensive spa!

The room was dusty. Had to request it to be vacuumed as I reacted to the dust, making me wheezy. You could see the dust under the furniture. It was sorted quickly; however going were covered into the bathroom the mirror and light shade were thick with dust.
The breakfast wasn’t nice. Bacon grey colour, mushrooms watery and tasteless, sausages grizzly, hash brown wasn’t pleasant with a slimy texture.

Rubber shower mat in the bathroom was filthy.

Bacon was bit over cooked

5 steps up to bathroom - was not aware of this. Room dusty.

We booked two rooms and they were far away from each other. I would have liked them at least on the same corridor.

The hotel is being renovated and looks like it needs a lot of work doing

One member of breakfast staff was a little brusque.

Room was not that clean. Carpet all along the skirting board around the room was thick with dust. Plastic cover hanging off of something by the door. Net curtain in window was not clean. Room 30.

Room carpet and bathroom floor not clean enough. Looked like it needed a good vacuuming - even some precious occupier’s tablet on the floor. Breakfast could have been more ambitious, like a yoghurt maybe? It was ok if you like the full English but not for me. I acknowledge that their breakfast is ‘complimentary’

The ancient lift was frequently out of use.