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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Private parking
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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CCTV in common areas
Review Highlights
Categories
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Property Description
Luxurious Amenities
Indulge in the indoor pool, hot tub, and 24-hour room service at The Westin Richmond. Stay active at the gym or relax at the Small Batch Local Kitchen for delicious American cuisine and evening cocktails.
Convenience and Comfort
Enjoy modern conveniences like WiFi, flat-screen cable TV, and ironing facilities in every room. The 24-hour front desk and tour desk ensure a seamless stay for all guests.
Prime Location
Located near major corporations like Genworth Financial and the University of Richmond, this hotel is ideal for business travelers and tourists alike. Book your stay now for a perfect blend of comfort and convenience at The Westin Richmond.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
WiFi is available in the Lobby Level and Restaurant/Bar. Free Basic WiFi is available in guest rooms. Premium WiFi is available for $10 for 24 hours.
Pet Policy Details: Please note that pets are allowed in certain rooms only. Only dogs under 40 pounds are allowed on the property.
Guests must sign a liability waiver for damages and/or cleaning. Guests are responsible for the conduct of their pets while on property premises and must comply with hotel policies for noise abatement, unattended pets, leash requirements and pet-free zones. Service animals providing assistance to individuals with disability are not subject to the policies and restrictions that apply to other pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
Convenient location, beautiful rooms and food was good.
The front desk staff and 2 maintenance guys were phenomenal all weekend. The banquet staff was not with the exception of the bartender, Shanta. She was nice and professional.
I believe his name was Javi (taller, bigger man) he was not as responsive to our needs during the wedding setup and the reception. During the reception, there was an older AA lady, she was very rude to a guest when he came back to buffet line. The hotel ran out of the preferred beer before dinner was served.
I have attended and been apart of several events held at the Westin and this was by far the worst experiences.
We had breakfast somewhere else
We didn't eat here because it wasn't included in our stay
Excellent room, very clean.
There was nothing to not like.
We loved that it wasn't too far away from VCU!!!Its location is surrounded by lots of good eateries!!And the Westin it self has a good restaurant and bar right inside!!Everyone was so nice and friendly!!!The Westin was very clean inside and out!!The room we had was very comfortable and also clean!!
The only thing I didn't like was that the Traditional rooms don't come with Microwaves!!
Location, small pool, restaurant, breakfast booking, well maintained bathroom and shower.
Kinda expensive.
Everything was top notch the beds were comfortable the shower was amazing the staff was great
Nothing
Room was clean and comfortable
N/A
The staff are all incredibly friendly and very helpful. They upgraded me and my guest for my birthday and went above and beyond to ensure I had an excellent time. The room was spotless and the beds are so comfortable. The free parking is also nice!
One of the elevators was out of service which kind of sucked, but wasn’t terribly bad.
Room Service was exceptional, one of the best experiences ever. Both the quality of food and service was amazing.
We have had a wonderful experience, so far, except for when we went to the Club on the 7th floor. The attendant, Ms. Barbara, looked at us. The three of us asked for wine. She kept repeating the same verbiage several times, about the $5 fee, cash, no card, and you had to pay. Both ladies, kept telling her that they understood, but she still kept talking about it, and even showing us the sign with the prices on it. She was told again the we understood and was going to pay. The money was out, waiting for her to stop talking, so she could get paid. One of the ladies even told her that she has been to other Marriott hotels before, and understood again. It was unessesary. It continued, even after we finally received our glass of wine. We went to sit down, and asked about changing the TV. She held on to the remote and asked us what we wanted to look at. One of the ladies asked if we could keep the remote to look for ourselves. She paused, looked at us, and was hesitant, but finally gave it to us. Also, we observed other guests coming in, who were of a different skin color (Caucasian, etc), who got what they wanted, without any problems or extra speaking. We felt it was unfair, and was disappointing.
The property was good.
Great location great customer service at the restaurant but main check in counter customer service horrible since check in, the lady in the counter look like she wasn’t happy at all very rough attitude. The 3rd night was the worst got to the room around 10pm and it was only 2 towels when we’re staying on a double bed room usually 4 towels also housekeepers didn’t refill soap and or shampoo(completely empty). Call customer get this solve, Mr Jordan answer while explaining he cut me of and said “just tell me what you need”!!! This is not a cheap hotel who ever is working at the reception should be train on customer service and at least should be able to listen. By the way Mr Jordan hang up without letting me finish. Housekeeping end up fixing everything but Very bad experience won’t stay here ever again. NOT RECOMMEND
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