Holiday Inn Express & Suites Nashville Southeast - Antioch by IHG

Hotels
•
Holiday Inn Express
8.6 (481 reviews)
201 Crossings Place , Antioch , US
+1 615-731-2361

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, including standout staff)
Excellent location — close to outlets, shops, restaurants and interstate/highway
Clean and welcoming rooms cited by many guests
Comfortable beds and good sleep quality reported
Good gym/pool facilities and pleasant property
Convenient for quick stays and proximity to freeways
Cons:
Occasional cleanliness lapses (dirty towel left, bad odors, bathroom flush issues)
Inconsistent breakfast quality and limited meat options; missed items like waffles
Limited TV selection and inability to stream from personal accounts
Some rooms use floor air units instead of standard HVAC
No in-room safes reported
Isolated report of rude checkout staff and understaffing at front desk

Categories

Cleanliness
7.4
Mixed feedback: many guests called the hotel clean and welcoming, but there are specific negative incidents (dirty towel left in shower, rooms/rooms smelling very bad, bathrooms could have been cleaner and some flushes not working) that lower the score.
Service
10
Generally outstanding service: numerous mentions of very nice, friendly and exceptional staff (including specific praise for Devon and front desk hospitality). One isolated complaint about a rude checkout agent is outweighed by multiple strong positive reports.
Location
9.8
Location repeatedly praised: close proximity to outlets, shops, restaurants and easy access to the interstate/highway; considered ideal by many guests.
Room Quality
8.2
Mostly comfortable rooms and beds were highlighted, though some rooms had issues (slight smells that guests mitigated with A/C, mattresses that shifted, floor air units instead of central HVAC, lack of in-room safes, TV selection limitations).
Amenities
7.8
Amenities are present (gym, pool mentioned positively) but there are shortcomings: breakfast variety/quality issues, limited TV options/streaming restrictions, and no safes in rooms noted.
Value for Money
8.4
Generally seen as a good value by many guests (several said worth the price and would stay again), though cleanliness and breakfast issues temper perceived value for some visitors.
Food and Beverage
7.6
Breakfast feedback is mixed: some guests enjoyed the breakfast, but multiple comments about limited meat options, undercooked sausages, overcooked biscuits and missed items (waffles) indicate inconsistency.
Overall Experience
9.6
Overall sentiment is positive with many repeat stays and guests planning return trips; recurring praise for staff, location and comfort outweighs isolated negative incidents with cleanliness or staff service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Modern Rooms with Free WiFi and Cable TV
Experience comfort and convenience in our modern rooms equipped with free WiFi, cable TV, a microwave, and a small refrigerator. Relax and unwind in style during your stay at the Nashville Hotel at the Crossings.

Fitness Centre and Indoor Swimming Pool
Stay active and refreshed with our on-site fitness centre and indoor swimming pool. Whether you prefer a workout session or a leisurely swim, we have the facilities to cater to your needs and keep you energized throughout your stay.

Convenient Amenities and Proximity to Attractions
Enjoy complimentary daily continental breakfast, free parking, and access to a business centre and meeting facilities. With easy access to Downtown Nashville, the Country Music Hall of Fame, and other attractions, make the most of your visit by booking your stay with us today at the Nashville Hotel at the Crossings.

Important information:

Please note pet fee is not included in the room rate. Contact hotel for additional details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Location

Guest Reviews

8.6
Based on 481 reviews
Cleanliness: 7.4
Service: 10
Location: 9.8
Room Quality: 8.2
Amenities: 7.8
Value for Money: 8.4
Food and Beverage: 7.6
Overall Experience: 9.6
F
Favio • family_with_children • us
10
2026-10-28 • via Nuitee
C
Chakraborti-Ghosh • couple • us
8
2026-10-27 • via Nuitee
J
Julie • extended_group • us
10
2026-10-27 • via Nuitee
P
Patty • couple • us
5
2026-10-27 • via Nuitee
S
Sheyla • solo_traveller • us
5
Convenient to outlets and easy to get to the highway.
Pros:

The staff was all very nice and polite. Great location and for the most part it was clean.

Cons:

I brought to their attention after the first night that a dirty towel from a previous guest was still hanging from the shower curtain. They assured me it would be taken care of. When I returned that night, it was still there. I called the front desk twice and they said it would be handled but it was not. I again went downstairs the next morning and finally it was taken care of for.

2026-10-26 • via Nuitee
J
Joy • family_with_children • us
9
2026-10-26 • via Nuitee
A
Alisha • family_with_children • us
10
2026-10-26 • via Nuitee
E
Ellen • couple • us
9
2026-10-18 • via Nuitee
A
Angela • couple • us
10
2026-10-17 • via Nuitee
J
Jose • solo_traveller • us
9
2026-10-10 • via Nuitee
J
JEFFERY • family_with_children • us
8
2026-10-10 • via Nuitee
Y
Yurii • extended_group • us
10
2026-10-07 • via Nuitee
P
Philip • couple • us
9
Pleasant stay, as usual, but we had to leave a day early and couldn't get a refund from Booking.com
2026-10-07 • via Nuitee
S
sveinn • solo_traveller • is
10
Pros:

Morgunmatur góður
Herbergi flott

2026-09-07 • via Nuitee
W
Weems • family_with_children • us
10
2026-09-02 • via Nuitee
K
Krystal • couple • us
10
2026-09-01 • via Nuitee
C
Cassandra • family_with_children • us
9
I enjoyed my stay and told my family that the bed was very comfortable.
Pros:

I stayed at this Hotel before and I enjoyed my stay before but my room had just a slight smell but I kept the air conditioning on to filter the air

Cons:

No complaints

2026-08-23 • via Nuitee
J
Jennifer • couple • us
10
Pros:

Great

2026-08-22 • via Nuitee
Z
Zach • solo_traveller • us
7
2026-08-21 • via Nuitee
A
Amie • couple • us
7
2026-08-17 • via Nuitee