Holiday Inn Cardiff City Centre by IHG

Hotels
Holiday Inn Hotels & Resorts
8.3 (4292 reviews)
Castle Street , Cardiff , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Outdated rooms
No gym available

Categories

Cleanliness
7.55
Some reviews mentioned cleanliness positively; however, there were also mentions of mold and outdated bathrooms.
Service
9.05
Many reviews praised the friendly and helpful staff consistently across multiple reviews.
Location
9.05
The location received high praise for being close to key amenities and attractions.
Room Quality
7.55
Several reviews indicated that rooms were comfortable, though some expressed dissatisfaction with outdated decor and noise.
Amenities
8.05
Standard amenities were available, but some facilities, like a gym, were lacking.
Value for Money
8.05
Guests generally felt they received fair value for their stay, given the location and facilities.
Food and Beverage
8.55
Breakfast and dining received largely positive remarks, although some improvements were suggested.
Overall Experience
8.55
Overall, guests enjoyed their stay, but some expressed some specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:09

Property Description

Convenient City-Centre Location:
Holiday Inn Cardiff City is perfectly situated between the Principality Stadium and Cardiff Castle, offering easy access to the city's attractions and entertainment venues.

Modern Amenities and Comfortable Rooms:
Featuring 157 fully air-conditioned en-suite bedrooms with views of the Millennium Stadium and Cardiff Castle, each room is equipped with a flat-screen TV, desk, and tea/coffee making facilities for a comfortable stay.

Dining Options and Relaxation:
Guests can enjoy a buffet breakfast, drinks, and light snacks at the modern lounge and bar, or indulge in à la carte cuisine at Junction Restaurant. Perfect for both business and leisure travelers.

Book now for a memorable stay at Holiday Inn Cardiff City in the heart of the vibrant city centre.

Important information:

Children under 18 years of age must be accompanied by an adult.

"Travel disruption due to possible road closures, may cause delays to your journey and prevent access by road to the hotel, at certain times during Principality Stadium events. Please check prior to traveling, or contact the hotel direct for the latest information".
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 4292 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
M
Mark couple gb
9
Excellent city center hotel, has parking but not guaranteed.
Pros:

Location is excellent

Cons:

Could not pre book parking

2026-07-03 via Nuitee
G
Graham couple gb
9
I would stay there again.
Pros:

Location & Breakfast were both great.

Cons:

The excessive pricing due to the fact Metallica were playing in the Millennium Stadium.

2026-07-03 via Nuitee
S
Scott couple gb
8
2026-07-03 via Nuitee
H
Helen couple gb
7
Met our requirements for a short stay in the capital.
Pros:

The location with parking was excellent.

Cons:

Reception was without a smile and greeting. Room was fine though a bit tired.

2026-07-03 via Nuitee
M
Moyse solo_traveller gb
10
Pros:

Great location and welcoming staff

2026-07-03 via Nuitee
M
Mary couple gb
8
Perfect place to stay after a concert at Blackweirs.
Pros:

The staff were accessible, responsive and professional.
The evening security staff were visible and checked that people entering the building were guests. This did reassure me for our safety.
The room was very clean and comfortable.
I enjoyed the breakfast buffet

Cons:

The AC was too cold. It was set centrally, so we couldn't adjust the room temperature.
Some room refurbishment is needed. The room could use more power points, particularly USB sockets by the bed.

2026-07-02 via Nuitee
L
Lorna solo_traveller gb
8
2026-07-02 via Nuitee
T
Tal family_with_children il
10
Pros:

מעולה

2026-07-02 via Nuitee
L
Lisa solo_traveller gb
9
2026-07-02 via Nuitee
C
Chris solo_traveller gb
6
The cook makes a perfect poached egg!
Pros:

Comfortable bed

Cons:

Not sufficient space especially around the beds. Didn’t like the bathroom particularly although I do appreciate you can’t make the rooms more spacious when they are not very big in the first place! The tv stopped working on our final morning which was a huge disappointment.

2026-07-02 via Nuitee
C
Craig solo_traveller gb
5
Overcharged, underwhelmed but great location and friendly staff.
Pros:

Great location for the gigs that were on that evening.

Bed was comfy, big TV screen and a decent view.

Cons:

£200 for a room due to dynamic pricing. The rooms are not worth £200. Very basic rooms for a business charging such a high price.

The rooms weren't clean, the carpet and floor was covered in the room we stayed in (222).

2026-07-02 via Nuitee
C
Carl couple gb
10
2026-07-01 via Nuitee
D
David solo_traveller gb
10
Pros:

Very nice staff Very helpful and breakfast was really good.

Cons:

It was very oquad to get into bath having bad hip and leg toilet was too close to bath.

2026-07-01 via Nuitee
C
Christine couple gb
10
2026-07-01 via Nuitee
B
Beverly solo_traveller gb
9
Pros:

We stayed one night to see The Cure, loved that it was close to everything and had parking on site. It was a red weather warning, 36 degrees, on arrival we were greeted by lots of happy smiling staff handing out icy cold drinks and ice pops, there was free icy cold water available in reception throughout our stay too, a nice touch which certainly helped cool us down. Our room and all public areas were spotlessly clean, as an ex head housekeeper of a hotel this matters. The air con in our room didn't work but as I say it was the hottest day Cardiff had ever had, perhaps it couldn't cope with demand, however on arrival a fan had been left running in the room and curtains pulled across to keep it cool, again a thoughtful touch. Had a great night's sleep despite the heat and didn't hear any noise from the pretty busy road outside either.

Cons:

Room was pricey, but this seemed to be Cardiff wide though as several large concerts were on that night, supply and demand I guess.

2026-07-01 via Nuitee
J
jayne solo_traveller gb
10
2026-07-01 via Nuitee
A
Anne couple au
9
2026-06-30 via Nuitee
B
Berta couple be
10
2026-06-30 via Nuitee
J
Jeanette solo_traveller gb
10
Pros:

Absolutely everything. All the staff facilities, clean location to the princpality stadium all excellent.
I am disabled and they were so lovely with me. Disabled parking as well...would recommend this hotel if you have some disability.

Cons:

Nothing!

2026-06-30 via Nuitee
R
Ruddy couple gb
8
2026-06-30 via Nuitee