The Citizen Hotel, Autograph Collection

Hotels
•
Autograph Collection
8.8 (608 reviews)
926 J Street , Sacramento , us
+19164472700

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Children allowed
Pets allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Food and Beverage
Cons:
Service
Room Quality

Categories

Cleanliness
8.99
The property was extremely clean and had a sweet aroma almost like a bakery.
Service
8.26
Some staff displayed poor customer service, but overall service from other staff was friendly and attentive.
Location
9.3
Conveniently located close to many attractions, making it easy to explore the area.
Room Quality
8.25
Rooms were fine and comfortable but described as a bit cramped and dated.
Amenities
8.78
Amenities were satisfactory with no major issues reported.
Value for Money
8.74
Generally perceived as good value with the positive aspects of the stay.
Food and Beverage
9.29
The food in the restaurant is very good with a favorable atmosphere.
Overall Experience
8.76
Mixed experiences from reviews, but overall a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:20

Property Description

Luxurious Amenities
The Citizen Hotel, Autograph Collection offers a range of luxurious amenities including a fitness centre, a restaurant, and a bar. Guests can indulge in top-notch services and facilities during their stay.

Convenient Location
Situated in the heart of Sacramento, this 4-star hotel provides easy access to popular attractions such as the Sacramento Convention Center and California State Capitol. The prime location allows guests to explore the city with ease.

Exceptional Service
With room service, a 24-hour front desk, a business centre, and a concierge service, guests at The Citizen Hotel, Autograph Collection can expect nothing short of exceptional service throughout their visit.

Book your stay now at The Citizen Hotel, Autograph Collection for a memorable and luxurious experience in Sacramento.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 49 per day.

Location

Guest Reviews

8.8
Based on 608 reviews
Cleanliness: 8.99
Service: 8.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 8.76
P
Patrick • solo_traveller • us
3
2026-07-02 • via Nuitee
C
Charlene • solo_traveller • us
10
Very relaxing and I would definitely stay there again!
Pros:

It was quite not a large hotel very quaint and very comfortable.

Cons:

The bed was very comfortable

2026-06-29 • via Nuitee
O
Oliver • solo_traveller • us
10
2026-06-23 • via Nuitee
F
Forrest • couple • us
4
2026-06-21 • via Nuitee
J
Jjwalshmich • Family
10
Why would you stay elsewhere !
Pros:

What a first class hotel! Aside from its overall atmosphere everyone we encountered was cordial and accommodating, from the doorman to the front desk to the room attendant. Each not just acknowledging, instead asking deliberately to help, meet a need, and make sure we had been taken care of. Everyone ended each encounter with a personal message. Clearly people who understand how to make a difference!

2026-06-13 • via Tripadvisor
J
Jennifer • solo_traveller • us
9
Pros:

Beautiful historic hotel with many original details preserved

Cons:

This hotel should have bathrobes!

2026-06-13 • via Nuitee
K
katiebN4227VM • Business
2
Horrible management 😪 horrible valet
Pros:

Do not trust the valet at the citizens hotel in sacramento. They crashed my car into another one.Left it there for twenty minutes on top of the other car and is now refusing any kind of responsibility for it. The guy that runs the Val service is a real piece of work.
He will tell you that it's your fault for something.His company did to your vehicle.He will find any excuse in the book to blame you for something that they did to your car. They get out of it by refusing to talk to anyone.They were refusing to give any information to my insurance company.Their refusing to give any information to the police. Basically , they're going to crash your car and get away with it. This guy is sleazy, and honestly, the hotel is no better.They are refusing to give the video footage to my insurance company as well. The hotel is super loud at night.You will get no sleep here. Please read the rest of the reviews 2.They are bad one car got water damage because of the valley and they did the same thing to them. Trust them at your own risk.But they will mess with you and your car and then stick you with the bill.

2026-06-12 • via Tripadvisor
L
lchjr • Couples • Charlotte, North Carolina
8
Nice Historic Hotel
Pros:

We were here for two weekend nights. We like staying in historic hotels, and this one has a nice vibe of history. Unlike many historic hotels, the lobby is not that large, but there is a nice mezzanine area, and the early 20th century feel is definitely there. The hotel elevators definitely reeked of history. As with many historic hotels, our king room was pretty small, as was the bathroom. It did have a nice shower and large flat screen, and everything in the room worked well. Some of the staff were very friendly, but some were just all business.

The Grange restaurant in the hotel is one of Sacramento's most highly rated. Breakfast there was excellent. Dinner was good, but not exceptional. Valet parking at $50/night seemed high for Sacramento. There is an OK fitness room. The hotel's location is a bit of an issue. Sacramento's downtown is very spread out. The hotel is just a couple of blocks from the state capitol, but it's an area with a lot of homeless people (although I didn't encounter any panhandling). The park across the street seems to attract the homeless. When we were there, they had a music festival in the park, and the noise was loud. But it was over at a decent hour, and was no bother for us. Overall, we're glad we stayed there.

2026-06-10 • via Tripadvisor
V
Vizcaino • couple • us
10
2026-06-08 • via Nuitee
S
Sherry • couple • us
10
Great stay
Pros:

Bed was nice, room size good

Cons:

cost of valet

2026-06-08 • via Nuitee
L
Lisa • family_with_children • us
3
Nice hotel but need better bedding
Pros:

It’s 10 mins walk to Safe Credit Union convention center.
There is public parking across the street

Cons:

The bed was uncomfortable.
I got a neck pain and my husband back pain the next morning

2026-06-06 • via Nuitee
S
Steve • extended_group • us
5
2026-06-02 • via Nuitee
S
Sherri • couple • us
7
Cons:

Room was not fully stocked. Need robes.

2026-06-01 • via Nuitee
O
Oswaldo • couple • us
10
Cons:

Need to pay for parking

2026-05-31 • via Nuitee
M
M124LMjamesd • Business
4
Book With Caution
Pros:

The hotel has a great vibe with old world architecture styling coupled with a staff that is friendly and very helpful adding to the experience, but that is where the goodness ends. I will make sure I check the venue across the street before booking again. I was here for a Friday and Saturday night with both nights having a large street festivals in the park across the street and all I can say is LOAD....the hotel staff were even annoyed. This would have been something to update customers when booking because I cannot emphasize just how load the music and crowd were. Again, everything about this hotel is great; building, decor, staff, bar/restaurant, but the noise from the street festival very much ruined my stay.

2026-05-17 • via Tripadvisor
T
Tracey • couple • gb
10
2026-05-09 • via Nuitee
M
Maija • solo_traveller • us
7
Beautiful building, but the service did not match the price. 
Pros:

It is a beautiful historic building, located at a nice location close to restaurants and the Capital Building.

Cons:

It was difficult to get information during my stay. I had a hard time getting through to front desk via phone. In addition, there were no maps posted anywhere that told you where amenities like the gym were located. The menu on the TV was no help. No maps or info at the front desk, not in the room, nor in the elevator.

2026-05-06 • via Nuitee
M
Matthew • family_with_children • us
7
Nice hotel in middle of shithole.
Pros:

Hotel is nice

Cons:

Downtown Sacramento is a disaster. Downtown Sacramento feels very unsafe and poorly maintained. The park across from the hotel is heavily occupied by people struggling with homelessness and substance use, which makes the area uncomfortable. There’s also loud drag racing at night, adding to the sense of disorder.

2026-05-04 • via Nuitee
4
417robynr • Couples
10
Unique Charm in Sac
Pros:

Wonderful, unique and comfy hotel! Love the old styling - just added the best vibe. Room was comfortable and well-decorated. Staff was friendly, helpful and added to the experience. Would definitely stay here again. I'm writing a separate review for their restaurant, which was exceptional as well,

2026-05-02 • via Tripadvisor
M
Miriam • solo_traveller • us
10
Great hotel
Pros:

The whole vibe at the hotel is great. It's very calm and welcoming. Staff was great. Shout out to Ludwig from the valet staff!

2026-05-01 • via Nuitee