Heartland Hotel Auckland Airport

Hotels
8.6 (6838 reviews)
14 Airpark Drive, Auckland Airport , Auckland , NZ
+64 9 275 4540

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Comfortable beds
Cons:
Cleanliness issues with towels
Noisy air conditioning

Categories

Cleanliness
7.74
Multiple reviews mentioned issues like stained towels and bad odors.
Service
9.71
Numerous reviews highlighted the exceptional friendliness and helpfulness of the staff.
Location
8.75
Conveniently located near the airport with easy shuttle access.
Room Quality
8.2
Rooms were reported to be comfortable, though some issues with AC were raised.
Amenities
8.73
Amenities like the pool, free shuttle, and vending machines were positively mentioned.
Value for Money
8.69
Guests found the prices reasonable in relation to the offered services and experience.
Food and Beverage
8.24
Food options were generally liked, but some comments were neutral.
Overall Experience
8.71
Majority of reviews were positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:35

Property Description

Convenient Location
Heartland Hotel Auckland Airport is situated in the Airpark Business Centre, just a short 5-minute drive from Auckland Airport and Butterfly Creek. The hotel's proximity to the airport makes it an ideal choice for travelers seeking comfort and convenience.

Relaxing Amenities
Guests can unwind in the outdoor swimming pool or indulge in the spa pool, perfect for rejuvenation after a long day of traveling. The air-conditioned rooms provide a comfortable retreat, complete with complimentary toiletries and tea/coffee making facilities.

Dining Options
Whether you choose to enjoy a drink and light meal at the Lobby Bar or explore nearby dining establishments, there are plenty of options to satisfy your cravings. With a variety of restaurants and cafés just a 5-minute drive away, culinary delights are always within reach.

Experience relaxation and convenience at Heartland Hotel Auckland Airport - book your stay now for a memorable travel experience.

Important information:

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact Heartland Hotel Auckland Airport for more information using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a credit card.

Free 24-hour airport shuttle service is available to all guests.
The shuttle leaves every 30 minutes on the hour and half hour, and runs on demand only.
Guests who require a pick up from the airport should phone 0800 404 204.
Pickup locations:
- Domestic - Door 7 (Jetstar end of the terminal)
- International - Exit Door 8 and follow signage to 'Off-site Shuttle Transfers'. Wait in pickup lane 5 or 6 for our hotel shuttle.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Location

Guest Reviews

8.6
Based on 6838 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
N
Nikki • couple • nz
10
2026-10-13 • via Nuitee
S
Sarah • couple • nz
4
Brief
Pros:

Near to airport

Cons:

Could not use the kettle in the room

2026-10-13 • via Nuitee
C
Corretta • couple • au
8
2026-10-13 • via Nuitee
K
Kerryn • couple • au
10
Wonderful place to stay in an amazing location just moments to Titirangi Village.
Pros:

We loved how homely and inviting the home was to us providing all the comforts you could possibly need for a home away from home. Very conveniently located close to Titirangi Village. We loved the outdoor space on the deck looking at the seaviews and bush. The owners were easy to communicate with and provided all the information we needed for the home and area.

Cons:

We have nothing negative to say.

2026-10-13 • via Nuitee
T
Tracey-Maree Houia • solo_traveller • nz
10
2026-10-12 • via Nuitee
T
Takashi • solo_traveller • jp
10
ほぼ、満足しました。
Pros:

ホテルの方がいつも困った時に助けて頂き感謝しています。UBER料金のANZ NZのインターネットでの引き落としの件での疑問も丁寧に説明して頂きいつも感謝しています。ニュージーランドでの出入国の際は必ず利用する予定です。

Cons:

今回は余り気にはなりませんが定期的に機械の起動の音が気になった程度でした。

2026-10-12 • via Nuitee
E
Elizabeth • couple • nz
9
Great stay. Fish was perfectly cooked.
Pros:

All staff were friendly and obliging.

Cons:

Smell of bleach when entering room.

2026-10-12 • via Nuitee
S
Simone • solo_traveller • nz
10
2026-10-12 • via Nuitee
A
Anna • solo_traveller • nz
8
2026-10-12 • via Nuitee
S
Sharon • solo_traveller • nz
9
Pros:

Free shuttle,bar

2026-10-12 • via Nuitee
J
Jo • solo_traveller • nz
8
Deginately recommend for either end of your travel plans
Pros:

Lovely hotel minutes from the airport (free shuttle service)
Staff very friendly. Huge bedroom and bathroom which served my purpose for my one night stay
Breakfast not included in the room rate but have options of continental or full if required.

2026-10-11 • via Nuitee
T
Te Ringahuia • family_with_children • nz
8
Excellent location, great rates for families and good breakfast
Pros:

Excellent location to activities for families. Ground floor rooms are great, breakfast was excellent

Cons:

Pool was dirty and spa under renovation but good size pool. The room was musty and aircon was old and noisy and didn’t cool down. Suggest investing in new aircons to help take musty smells out of rooms

2026-10-11 • via Nuitee
W
Wendy • solo_traveller • nz
9
2026-10-11 • via Nuitee
A
Angela • couple • nz
8
2026-10-11 • via Nuitee
W
Wendy • solo_traveller • nz
9
2026-10-11 • via Nuitee
T
Te Ringahuia • family_with_children • nz
8
Great stay with family friendly staff
Pros:

Location is excellent, great rates for families

Cons:

Air cons are old , noisy and need updating. They don’t cool down at all. Filters need cleaning.

2026-10-11 • via Nuitee
R
Rayna • solo_traveller • au
10
2026-10-11 • via Nuitee
J
Jo • extended_group • nz
8
2026-10-10 • via Nuitee
L
Louise • solo_traveller • gb
10
Pros:

The beds were extremely comfortable, tea & coffee making facilities, free shuttle to & from the airport

Cons:

Nothing

2026-10-10 • via Nuitee
J
Jan • solo_traveller • nz
9
Will be staying here instead of Novotel in future - very pleased.
Pros:

Compares to the Novotel at the airport - similar facilities, price was good, bath in unit was great, great room service, happy friendly staff, free shuttle.

Cons:

Nothing

2026-10-10 • via Nuitee