Heartland Hotel Auckland Airport

Hotels
8.6 (6838 reviews)
14 Airpark Drive, Auckland Airport , Auckland , NZ
+64 9 275 4540

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Comfortable beds
Cons:
Cleanliness issues with towels
Noisy air conditioning

Categories

Cleanliness
7.74
Multiple reviews mentioned issues like stained towels and bad odors.
Service
9.71
Numerous reviews highlighted the exceptional friendliness and helpfulness of the staff.
Location
8.75
Conveniently located near the airport with easy shuttle access.
Room Quality
8.2
Rooms were reported to be comfortable, though some issues with AC were raised.
Amenities
8.73
Amenities like the pool, free shuttle, and vending machines were positively mentioned.
Value for Money
8.69
Guests found the prices reasonable in relation to the offered services and experience.
Food and Beverage
8.24
Food options were generally liked, but some comments were neutral.
Overall Experience
8.71
Majority of reviews were positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:35

Property Description

Convenient Location
Heartland Hotel Auckland Airport is situated in the Airpark Business Centre, just a short 5-minute drive from Auckland Airport and Butterfly Creek. The hotel's proximity to the airport makes it an ideal choice for travelers seeking comfort and convenience.

Relaxing Amenities
Guests can unwind in the outdoor swimming pool or indulge in the spa pool, perfect for rejuvenation after a long day of traveling. The air-conditioned rooms provide a comfortable retreat, complete with complimentary toiletries and tea/coffee making facilities.

Dining Options
Whether you choose to enjoy a drink and light meal at the Lobby Bar or explore nearby dining establishments, there are plenty of options to satisfy your cravings. With a variety of restaurants and cafés just a 5-minute drive away, culinary delights are always within reach.

Experience relaxation and convenience at Heartland Hotel Auckland Airport - book your stay now for a memorable travel experience.

Important information:

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact Heartland Hotel Auckland Airport for more information using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a credit card.

Free 24-hour airport shuttle service is available to all guests.
The shuttle leaves every 30 minutes on the hour and half hour, and runs on demand only.
Guests who require a pick up from the airport should phone 0800 404 204.
Pickup locations:
- Domestic - Door 7 (Jetstar end of the terminal)
- International - Exit Door 8 and follow signage to 'Off-site Shuttle Transfers'. Wait in pickup lane 5 or 6 for our hotel shuttle.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Location

Guest Reviews

8.6
Based on 6838 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
D
Dolorès • solo_traveller • pf
10
Pros:

Good spot

Cons:

Rien à signaler

2026-09-19 • via Nuitee
H
Helen • couple • nz
6
Generally ok- but we’ve stayed there a few times, and would again. Nice breakfast; friendly staff; helpful driver. All i
Pros:

Close to the airport & transport to& from hotel to airport

Cons:

The toilet cistern wasn’t working properly; as in the toilet didn’t flush. We discovered the issue; told management; the hotel was full so we were unable to change rooms; management offered us a discount for the night; a temporary solution was found to fix the pipe work

2026-09-19 • via Nuitee
M
Michaela • couple • nz
7
Good value for money
Pros:

Free airport shuttle both ways, good breakfast

Cons:

No outside tables for drinks and dinner

2026-09-19 • via Nuitee
S
Steven • couple • nz
9
Pros:

Great location. Very comfortable room & ample supply of condiments. Large TV & Room was spotless. Would definitely be back again. Shout out to your cleaning crew. Attention to detail 👌

2026-09-19 • via Nuitee
D
Dolorès • solo_traveller • pf
10
Pros:

Propreté accueil

Cons:

Rien à signaler

2026-09-18 • via Nuitee
J
Jayne • couple • nz
8
Clean, comfortable but staff are unfriendly and food at restaurant is below par for the price
Pros:

Proximity to airport could leave car

Cons:

Staff where all sour from reception to restaurant. Not engaging at all . Lady in restaurant was bossy and rushing us to decide. Food was very below par for the cost had to run shower for 10 mins to get luke warm water and no pressure

2026-09-18 • via Nuitee
W
WenTing • family_with_children • tw
10
2026-09-18 • via Nuitee
J
Jose • family_with_children • es
10
2026-09-18 • via Nuitee
L
Lyn • solo_traveller • au
10
Pros:

Shuttle to airport and to hotel
Staff wonderful
Comfortable bed
Shower was good
Enjoyed meal liked we could have in room we didn't have to go to restaurant

Cons:

Shower over bath

2026-09-18 • via Nuitee
E
Elspeth • couple • nz
9
2026-09-18 • via Nuitee
M
michael • couple • nz
7
2026-09-18 • via Nuitee
M
MASATERU • extended_group • jp
8
2026-09-17 • via Nuitee
M
MASATERU • extended_group • jp
8
2026-09-17 • via Nuitee
T
Timothy • solo_traveller • nz
10
2026-09-16 • via Nuitee
T
Teresa • solo_traveller • nz
10
Pros:

Convenient, comfortable and friendly staff.

Cons:

The hot water only ran warm.

2026-09-16 • via Nuitee
H
Hainanui • family_with_children • pf
10
Super parfait
Pros:

Le confort

2026-09-16 • via Nuitee
A
Alexandra • extended_group • au
9
Great stay, clean and comfortable. Staff were lovely. Will choose to stay here again
Pros:

Great place to stay and excellent value for money .

Awesome location, handy to everything

Cons:

The outside stairs were a bit much for my 75 year old mother. To be fair we had extra luggage and arrived in the dark and the rain

2026-09-16 • via Nuitee
A
Annette • solo_traveller • nz
9
V pleasant overnight stay
Pros:

N/ A

2026-09-15 • via Nuitee
D
Diana • couple • au
10
2026-09-15 • via Nuitee
M
Maree • solo_traveller • nz
8
2026-09-14 • via Nuitee