Heartland Hotel Auckland Airport

Hotels
8.6 (6519 reviews)
14 Airpark Drive, Auckland Airport , Auckland , nz

Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Comfortable beds
Cons:
Cleanliness issues with towels
Noisy air conditioning

Categories

Cleanliness
7.74
Multiple reviews mentioned issues like stained towels and bad odors.
Service
9.71
Numerous reviews highlighted the exceptional friendliness and helpfulness of the staff.
Location
8.75
Conveniently located near the airport with easy shuttle access.
Room Quality
8.2
Rooms were reported to be comfortable, though some issues with AC were raised.
Amenities
8.73
Amenities like the pool, free shuttle, and vending machines were positively mentioned.
Value for Money
8.69
Guests found the prices reasonable in relation to the offered services and experience.
Food and Beverage
8.24
Food options were generally liked, but some comments were neutral.
Overall Experience
8.71
Majority of reviews were positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:35

Property Description

Convenient Location
Heartland Hotel Auckland Airport is situated in the Airpark Business Centre, just a short 5-minute drive from Auckland Airport and Butterfly Creek. The hotel's proximity to the airport makes it an ideal choice for travelers seeking comfort and convenience.

Relaxing Amenities
Guests can unwind in the outdoor swimming pool or indulge in the spa pool, perfect for rejuvenation after a long day of traveling. The air-conditioned rooms provide a comfortable retreat, complete with complimentary toiletries and tea/coffee making facilities.

Dining Options
Whether you choose to enjoy a drink and light meal at the Lobby Bar or explore nearby dining establishments, there are plenty of options to satisfy your cravings. With a variety of restaurants and cafés just a 5-minute drive away, culinary delights are always within reach.

Experience relaxation and convenience at Heartland Hotel Auckland Airport - book your stay now for a memorable travel experience.

Important information:

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact Heartland Hotel Auckland Airport for more information using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a credit card.

Free 24-hour airport shuttle service is available to all guests.
The shuttle leaves every 30 minutes on the hour and half hour, and runs on demand only.
Guests who require a pick up from the airport should phone 0800 404 204.
Pickup locations:
- Domestic - Door 7 (Jetstar end of the terminal)
- International - Exit Door 8 and follow signage to 'Off-site Shuttle Transfers'. Wait in pickup lane 5 or 6 for our hotel shuttle.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 8 per day.

Location

Guest Reviews

8.6
Based on 6519 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
D
Debbie solo_traveller nz
8
Pros:

Clean room

Cons:

The price

2026-06-14 via Nuitee
E
Emily couple nz
8
2026-06-13 via Nuitee
D
Denis solo_traveller nz
9
Handy stay for overnight
Pros:

Great free pickup and dropoff shuttle to airport. Made a good overnight stay prior to flight in the morning.

Cons:

Everything was good.

2026-06-13 via Nuitee
B
Bill solo_traveller nz
10
2026-06-12 via Nuitee
W
Wendy solo_traveller nz
10
2026-06-12 via Nuitee
K
Katie couple nz
10
2026-06-12 via Nuitee
B
Brenda solo_traveller nz
10
2026-06-12 via Nuitee
P
Pip Reeve solo_traveller nz
8
Pros:

Very comfortable bed. Delicious food at restaurant.

2026-06-12 via Nuitee
K
Katie family_with_children nz
10
Great stay for a short stopover
Pros:

Close to airport, complimentary shuttle , clean , spacious room. Comfy and great customer service . Arrived at 2.30am and staff were very friendly and accommodating.

2026-06-12 via Nuitee
S
Sharon couple nz
10
Pros:

Great location good size room, great staff

Cons:

Nothing

2026-06-11 via Nuitee
V
Vicki family_with_children nz
9
Excellent value and would return - ask for a room on the other side
Pros:

Proximity to airport, price, beds x2. Car park = extended and shuttle, bar and restaurant, bath

Cons:

Noise from freeway

2026-06-11 via Nuitee
M
MEGAN couple nz
8
Very comfortable.
Pros:

Close to airport and what we like the most is the shuttle service that runs 24/7 to and from the airport this is the main reason we stay. Also drivers are wonderful.

Cons:

A bit dated

2026-06-11 via Nuitee
S
Sonya solo_traveller nz
8
Pros:

Staff friendly and helpful, room was very spacious, bed very comfortable.Room service was very good.

Cons:

The TV wasn't working for Netflix someone came but didn't do anything that we hadn't already done ourselves.

2026-06-11 via Nuitee
B
Bex Beale solo_traveller nz
8
Pros:

The staff are lovely

Cons:

The bed was very old and uncomfortable and had a smell

2026-06-10 via Nuitee
M
Merehira solo_traveller nz
7
Even though it was a last minute booking. I really enjoyed the over night stay. The room met my expectations. I’ll st
Pros:

The improvements made. I was here 5urs ago and it needed updating. The room we were in met all my expectations. I’ll now come hack here again

Cons:

Not sure

2026-06-10 via Nuitee
J
Joanne solo_traveller au
10
Pros:

Great service with a smile

2026-06-09 via Nuitee
T
Tina couple gb
9
Excellent, close to airport, airport shuffle included, good communication & friendly.
Pros:

Large rooms, lounge and bar for after check out & waiting for flights. Staff very helpful & friendly.

Cons:

N/a

2026-06-09 via Nuitee
P
Philip couple au
10
Comfortable
Pros:

Staff were very friendly and helpful. Room was immaculate and wheelchair friendly.

Cons:

The milk carton. Not very user friendly

2026-06-09 via Nuitee
M
Marisa couple au
10
2026-06-09 via Nuitee
M
Marisa couple au
10
2026-06-09 via Nuitee