Gran Real Yucatan

Hotels
8.1 (245 reviews)
Calle 56 No 474 x 55 , Mérida , MX
+52 999 924 8268

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Nice building
Helpful staff
Cons:
Understaffed service
Outdated rooms
Poor breakfast quality

Categories

Cleanliness
7.85
Mixed reviews about cleanliness, with mentions of dust in the curtains and outdated bathrooms.
Service
8.85
Some staff were nice, but there were complaints about being understaffed and mixed niceness.
Location
9.35
Positive feedback on the hotel's central location and accessibility.
Room Quality
7.35
Rooms described as feeling old with outdated bathrooms; some enjoyed the spaciousness.
Amenities
8.35
Good amenities mentioned; however, there were complaints about the pool lighting and towels.
Value for Money
7.85
Mixed sentiments regarding value; breakfast was considered overpriced and not good.
Food and Beverage
6.85
Negative comments regarding the breakfast quality, with recommendations to avoid it.
Overall Experience
8.35
Overall enjoyment noted, but significant issues were raised that impacted experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:53

Property Description

Modern Rooms with Private Balcony
Enjoy the luxury of modern rooms at Gran Real Yucatan, each featuring a private balcony and stylish decor with pool or garden views.

Outdoor Pool and Sundeck
Relax and soak up the sun by the outdoor pool with a spacious sundeck, perfect for unwinding after a day of exploring historic downtown Merida.

Dining at The Emperor and Bar Los Vitrales
Indulge in local Yucatecan delicacies and international cuisine at The Emperor restaurant, or savor light dining options and a variety of drinks at Bar Los Vitrales.

Ready to experience the charm and comfort of Gran Real Yucatan? Book your stay now and make unforgettable memories in the heart of the Yucatan peninsula.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Location

Guest Reviews

8.1
Based on 245 reviews
Cleanliness: 7.85
Service: 8.85
Location: 9.35
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 8.35
B
Barbara • couple • ca
10
Tranquil in City Oasis Gem
Pros:

Wonderful retreat in the centre of a busy city especially during Hanal Pixan time. I read many reviews before booking and didnt know what to expect as some reviews were of bad experience. The hotel was stunning in colonial architecture and layout with 2 -palm tree growing -courtyards, the pool was bigger than expected, everything was very clean! We liked the breakfast (Americano) and had no stomach issues (we stayed 5 nights), breakfast staff was very friendly and room service and other maintenance services did a wonderful job! Reception, especially Jose, always had a smile and was a huge help as he spoke fluent English and we had failed to brush up on some Spanish. The rooms were spacious, we slept very well! -my friend and I shared a twin bed room. What other people might consider "tired looking" I found absolutely charming - heavy solid wooden furniture (Mexican style)!!! The air condition worked very well and was not loud. We couldnt completely figure out the TV- but we were not there on vacation with Hanal Pixan to watch TV! Internet worked well. The location is perfect to just step out and wander through the historic centre. Calle 60 and its shopping venues is just 2 blocks away.

Cons:

It would have been nice to have an in-hotel smoking section or terrace

2026-11-06 • via Nuitee
L
Lindee • couple • be
5
Matig
Pros:

Zeer propere kamers

Cons:

Veel lawaai in de kamer overdag en ‘s nachts, we hoorden continu een machine in gang schieten en uitvallen.
Één man aan de balie was zeer onvriendelijk.
De kamers waren heel ouderwets.

2026-11-03 • via Nuitee
B
Bautista • family_with_children • mx
10
Una estancia muy bella y acogedora.
Pros:

El ambiente en general del lugar es hermoso, muy cálido y gratificante, la decoración del jardín y la alberca es muy muy lindo, al igual las habitaciones son muy acogedoras y amplias, con muchas posibilidades de distribuir el equipaje de varias personas de forma muy organizada, la ubicación es muy buena, cercana a diferentes lugares atractivos de la zona.

Cons:

A primera instancia no se reconoce tan fácilmente la ubicación del hotel y los laterales de la zona es un poco solitaria, pero en poco tiempo llegas fácilmente al centro, por lo que no fue gran problema.

2026-10-29 • via Nuitee
L
Leslie • family_with_children • mx
6
Pros:

El lugar

Cons:

La actitud de recepciónista

2026-10-15 • via Nuitee
L
Lisdey • solo_traveller • mx
10
Amazing stay
Pros:

Excellent hotel

Cons:

Nothing

2026-10-10 • via Nuitee
E
Edgar Guillermo • family_with_children • mx
8
Muy bien el hotel servicios todo bien, se resolvio cualquier problema que se presento
Pros:

No tomamos desayuno en el hotel

Cons:

Todo bien no hay quejas del hotel

2026-09-18 • via Nuitee
F
Francisco • solo_traveller • mx
8
Buena experiencia pero me quedan a deber
Pros:

Habitación y las instalaciones

Cons:

Tienen un tema con sus toallas las tiene que renovar ya están muy viejas y desgastadas y la habitación debería tener una pantalla más grande, también el de personal se debería de involucrar más en la estancia de los huéspedes casi no tienen contacto con ellos está muy solo el hotel

2026-09-17 • via Nuitee
M
Mario Rubén • family_with_children • mx
9
Pros:

Puede mejorar en la calidad

Cons:

La limpieza

2026-09-14 • via Nuitee
E
Elke • family_with_children • mx
6
Bien ubicado
Pros:

Está muy bien ubicado para hacer actividades en el centro. Se puede llegar camiando a los mejores restaurantes, tiendas y parques, sin tener que usar el auto. La alberca comoda y bonita. Es limpio y cómodo solo para llegar a dormir. Ventaja si tienes auto, el estacionamiento está a un lado, aunque se ve abandonado.

Cons:

Deberían renovar sus blancos, la ropa de cama es vieja y casi transparente, las toallas MUY desgastadas. También el toallero ya tiene mucho óxido. El internet es muy muy lento, funcionan mas los datos si uno tiene que hacer algo urgente que requiere conexión. A la hora de la llegada pagué un poco mas, deberian de dejar el precio fijo en pesos si la reserva es nacional. Definitivamente no es como de las 5 estrellas que marcan, es de como 3 o 3.5, le hace falta una renovada.

2026-08-26 • via Nuitee
N
Nicolas • solo_traveller • fr
9
Rapport qualité prix très bon
Pros:

L'emplacement proche du centre.
Rapport qualité prix

Cons:

Chambre un peu vintage !!!
Salle de bain a rénové.

2026-08-22 • via Nuitee
T
Timothy • solo_traveller • mx
7
2026-07-14 • via Nuitee
A
Andrew • solo_traveller • gb
7
2026-06-10 • via Nuitee
S
Silva Benítez • family_with_children • mx
10
Pros:

Es un hotel muy bonito y muy cómodo

2026-05-11 • via Nuitee
C
Christophe • extended_group • fr
10
Je le recommande vivement
Pros:

La proximité du centre

Cons:

Rien

2026-05-04 • via Nuitee
S
Stella • couple • fr
7
Pros:

Très bonne emplacement de l’hôtel

Cons:

La douche est assez défaillante au niveau de l’utilisation

2026-04-28 • via Nuitee
P
Pierre • couple • fr
1
Cons:

Extremely poor internet connection, you have to stay near the window to even hope to get a signal. It feels like being back in the last century.

The hotel has a pompous colonial-style entrance, but unfortunately, you don’t live in the entrance… The room does not meet our expectations at all, it is outdated, poorly maintained, and the bathroom is even worse. The towels are so worn out that they have turned a dirty white color.

The lack of mosquito screens on the windows allows mosquitoes to get in, making the stay even more unpleasant.

Unsecured parking in a dilapidated courtyard, with homeless people nearby.

There are very few tourists, which is not surprising given that the hotel is expensive for the level of service provided. In addition, it is quite far from the city center.

In Mérida, there are much better options: more central hotels at lower prices.

Avoid!

2026-04-27 • via Nuitee
F
FATIMA ARLETT • family_with_children • mx
9
Cons:

que solicite factura y sigue sin llegar

2026-04-24 • via Nuitee
S
Sarah • family_with_children • im
7
Well-located, comfortable hotel that could do with some modernization
Pros:

We had a two-bedroom suite, which was two hotel rooms with separate entrances and an interconnecting door. In the middle was a space-wasting little bar area, that I suspect no one in the last two decades has used for anything other than dumping their stuff on the table as they come in.

Beds were comfortable, air conditioning effective, water pressure good. We didn't eat any meals there. There was a small, pleasant pool. Parking was right next to the hotel in a potholed lot without shade.

This comes across as a formerly grand old hotel that has gotten a bit tired. Don't expect slick or flashy. We aren't bothered by that sort of thing, so it was fine for us. The location is good for exploring central Merida, and is central enough that you can go back for a short rest here and there without feeling like you're wasting a lot of extra time walking in the heat to get there.

The guy at reception made some very valuable recommendations to us about Campeche, our next stop, as we checked out.

Cons:

Facilities are tired.

2026-04-21 • via Nuitee
M
milena • family_with_children • it
9
2026-04-15 • via Nuitee
L
LAURA CELIA • solo_traveller • mx
8
Tienen un punto a mejorar actualizando sus blancos
Pros:

El personal amable, buena ubicación, el hotel bonito

Cons:

Ropa de cama y toallas en malas condiciones

2026-04-13 • via Nuitee