DoubleTree by Hilton Richmond - Midlothian

Hotels
•
Doubletree by Hilton
8.3 (279 reviews)
1021 Koger Center Boulevard , Richmond , US
+1 804-379-3800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Friendly/attentive staff (Morgan, Natasha, Jeanette/Janette)
Excellent bar experience
Restaurant on premises
Comfortable stay for many guests
Bistro/room service praised
Cons:
Moldy carpet smell reported
Roaches / pest incident (room move)
Paid parking on property
Breakfast not included / charged despite expectation
Pool was closed during stay

Categories

Cleanliness
4
Multiple reviews report a persistent moldy carpet smell and at least one guest encountered roaches and had to be moved rooms; clear cleanliness failures.
Service
10
Consistently praised staff (Morgan, Natasha, Jeanette/Janette, Bistro team) described as friendly, attentive, and uplifting — standout service throughout reviews.
Location
9.3
Standard quality for this hotel tier
Room Quality
6.5
Rooms were comfortable for some guests, but issues with carpet odor and a reported pest incident lowered room quality.
Amenities
9
On-site restaurant and well-regarded bar staff were positives; however the pool being closed and paid parking are notable drawbacks.
Value for Money
8
Several guests complained about paying for breakfast (contrary to expectations/promotions) and nightly parking fees, reducing perceived value.
Food and Beverage
10
Multiple enthusiastic mentions of excellent bartenders and positive bar/room-service experiences; F&B service received very high praise.
Overall Experience
9.6
Many guests reported a comfortable, enjoyable stay and recommended the hotel, though cleanliness issues tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Amenities
Indulge in our plush bedding and unwind in the spacious seating area in each room, complete with free Wi-Fi for your convenience.

Delicious Dining Options
Start your day with a delightful breakfast at Midlo Bistro Restaurant and end it with a scrumptious dinner at our Atrium Bar, offering a variety of tempting dishes.

Convenient Location
Situated near Chesterfield Towne Center and Stonehenge Country Club, our hotel is also close to Brightpoint Community College and the University of Richmond.

Book your stay at Doubletree by Hilton Richmond - Midlothian now for an unforgettable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Renovation work of the hotel will be carried out from July 29, 2024 to February 28, 2025.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 279 reviews
Cleanliness: 4
Service: 10
Location: 9.3
Room Quality: 6.5
Amenities: 9
Value for Money: 8
Food and Beverage: 10
Overall Experience: 9.6
J
Jeanbaptiste • solo_traveller • us
7
Stay was comfortable but took awhile to get adjust due to the smell of moldy carpet. Staff was pleasant and amenities co
Pros:

Restaurant on premises

Cons:

Carpet smell like mold every I went from main lobby to room

2026-10-14 • via Nuitee
J
Jeffers • solo_traveller • us
10
2026-10-08 • via Nuitee
R
Renata • couple • us
10
Great
Pros:

Everything was great

Cons:

N/a

2026-09-17 • via Nuitee
M
Meghan • solo_traveller • us
1
2026-09-11 • via Nuitee
V
Victor • family_with_children • us
10
Overall we had a good experience.
Pros:

Kinda upset I had to pay for breakfast..
For the price of the room breakfast should have been complimentary. Not a good look at all.

Cons:

Free continental breakfast!!

2026-09-07 • via Nuitee
P
Paredes • solo_traveller • us
5
Pros:

Nothing

Cons:

Paying for parking at they own property

2026-08-27 • via Nuitee
K
Kay • couple • us
10
2026-08-27 • via Nuitee
P
Pamela • couple • us
6
2026-08-20 • via Nuitee
H
Heather • couple • us
1
2026-08-17 • via Nuitee
A
Andrew • couple • us
4
2026-07-24 • via Nuitee
A
Aaron • family_with_children • us
8
2026-07-20 • via Nuitee
J
James • solo_traveller • us
7
Comfortable stay.
Pros:

Good property.

Cons:

Breakfast was not included like the promotion on the booking page. $12 park/night the property.

2026-07-20 • via Nuitee
M
Martyn • solo_traveller • gb
9
Overall good - recommended
Pros:

Friendly staff

Cons:

Pool shut

2026-07-17 • via Nuitee
R
robertbN2736CH • Business
10
Morgan the bartender
Pros:

Morgan was the best. Was a tough day and our last night here and she really lifted my spirits. Was the highlight of our stay. She is a true asset to your organization.

2026-07-16 • via Tripadvisor
G
G3158LMalang • Business
10
Very enjoyable experience
Pros:

We had an excellent experience with Doubletree and were especially pleased with the service from Morgan at the lobby bar. She was attentive and very friendly and made our time here much more enjoyable.

2026-07-16 • via Tripadvisor
E
E8929YAjenniferp • Business
10
Morgan is the BEST!!
Pros:

Morgan was the most friendly bartender I have met in awhile, and I really travel a lot!
She made the bat area feel like home and I watched her make conversation and connect with several customers!
You have a gem of an employee!

2026-07-16 • via Tripadvisor
T
tashaenaig • Friends getaway
10
Great Bar Experience
Pros:

I had the best experience at the Double Tree Bar today with my friend. Come see Natasha for a great experience and a evening better drink

2026-07-03 • via Tripadvisor
J
J7722WVambert • Friends getaway
10
Bartender
Pros:

Natasha was an amazing bartender! She was friendly, attentive, and made the entire experience enjoyable. Her excellent service and positive attitude truly stood out. She made our visit great, and I would definitely come back because of her!

2026-07-03 • via Tripadvisor
S
Sharon • solo_traveller • us
9
2026-07-01 • via Nuitee
J
Jennifer • solo_traveller • us
8
2026-06-30 • via Nuitee