Holiday Inn Rochester-Chatham by IHG

Hotels
Holiday Inn Hotels & Resorts
7.9 (2936 reviews)
Maidstone Road , Chatham , gb

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Good breakfast
Cons:
Damp and outdated rooms
Inconsistent service
Overcharging issues

Categories

Cleanliness
6.8
Multiple reviews noted issues with damp smell and room quality, indicating a need for better cleanliness.
Service
8.8
Generally positive sentiment with many reviewers highlighting helpful staff and good service.
Location
8.8
Many reviewers noted the convenient location, making it suitable for their needs.
Room Quality
6.3
Several reviews described rooms as dated, old, and uncomfortable, impacting overall satisfaction.
Amenities
7.8
Amenities like the pool were appreciated, though there were some issues reported.
Value for Money
8.2
Value noted positively despite some dissatisfaction with the room conditions.
Food and Beverage
8.3
Breakfast was repeatedly mentioned as delicious, contributing to overall satisfaction.
Overall Experience
8.2
Overall satisfaction was reflected, balancing positives and negatives from the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 15:12

Property Description

Modern Accommodations and Leisure Facilities
The Holiday Inn Rochester-Chatham boasts fully air-conditioned bedrooms, a leisure club with an indoor swimming pool, and 24-hour room service. Children can enjoy complimentary stay and meals, making it an ideal choice for families.

You Fit Health Club
Guests can unwind and stay active at the fully equipped You Fit Health Club, featuring a swimming pool, sauna, hot tub, steam room, and gym. Whether you prefer a relaxing soak or an invigorating workout, this hotel has you covered.

Dining Options and Connectivity
Indulge in delicious meals at Traders restaurant, offering modern cuisine for breakfast and dinner. With high-speed internet access in every room, staying connected is effortless. Plus, easy access via the M2 or M20 makes exploring Kent convenient.

Book your stay at Holiday Inn Rochester-Chatham for a perfect blend of comfort, convenience, and leisure amenities.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 2936 reviews
Cleanliness: 6.8
Service: 8.8
Location: 8.8
Room Quality: 6.3
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 8.3
Overall Experience: 8.2
A
Annie family_with_children gb
9
Comfortable room for family staying
Pros:

Good location. Clean and spacious room (with AC). Swimming pool to chill

Cons:

Nil

2026-07-25 via Nuitee
B
Bishop solo_traveller gb
7
It's fine
Pros:

Staff friendly

Cons:

Bed was too soft

2026-07-25 via Nuitee
F
FRANCK couple fr
4
Cons:

Il y avait des mites dans notre chambre

2026-07-23 via Nuitee
S
Soeika solo_traveller gb
10
2026-07-23 via Nuitee
J
June solo_traveller gb
10
Pros:

Lovely staff 👌

Cons:

No condtioner or shampoo in bathroom.
Water pressure was bad in bathroom

2026-07-23 via Nuitee
J
Jeannie solo_traveller gb
8
2026-07-23 via Nuitee
K
karen family_with_children gb
8
Cons:

The pool wasn’t very warm!

2026-07-22 via Nuitee
E
elaine solo_traveller gb
9
Cons:

.

2026-07-22 via Nuitee
Наталия family_with_children at
10
I would recommend it 100% percent.
Pros:

It was an amazing stay. All the staff was supporting and so helpful. It was the feeling that it is a 5 star hotel in the meaning of service, cleaning, food and spa zone. Me and my little daughter felt like at home. It was a true pleasure.

2026-07-22 via Nuitee
A
Aubrey couple je
6
2026-07-22 via Nuitee
K
Kenneth couple gb
10
Very pleasant stay. Perfect for a stopover on our journey and lovely to have a pool to unwind in.
Pros:

Lovely choice of food and excellent staff service too.

2026-07-21 via Nuitee
L
Lena solo_traveller de
9
Pros:

Personal war sehr freundlich und hat Mitleid mit uns gehabt, da dies ein Ersatzhotel für eins was geschlossen war. Wir haben spontan ein Zimmer bekommen und sogar eine Kleinigkeit aufs Haus erhalten. Alle sind sehr freundlich und zuvorkommend.

2026-07-21 via Nuitee
D
davina solo_traveller gb
10
Pros:

Very helpfull and polite

Cons:

Room was clean if u didn't look to close

2026-07-20 via Nuitee
G
Georgeous couple kw
7
Pros:

Checking out at 12pm

Cons:

Free bottle of water

2026-07-20 via Nuitee
C
Claire couple gb
9
Luvly stay ,late check out, didn’t get to use pool but it looked luvly
Pros:

Our friends had there wedding reception there
Really impressed
Didn’t know holiday inn catered for weddings
This was the poshest holiday inn I’ve been to

Cons:

Nothing

2026-07-19 via Nuitee
K
Kevin solo_traveller gb
10
Great for business
Pros:

Great property rooms refurbed quality not exceptional

Cons:

Lack of gluten free food

2026-07-18 via Nuitee
L
Louise couple gb
10
Perfect for a weekend trip
Pros:

Lovely place to stay

Cons:

Nothing

2026-07-18 via Nuitee
W
Whitby solo_traveller gb
10
Pros:

Welcoming at reception so kind and helpful
Bar staff and breakfast staff amazing

2026-07-17 via Nuitee
A
Anne solo_traveller gb
7
Great a/c, good parking, comfy mattress but take earplugs in case you are facing the road.
Pros:

Easy to find, decent parking, great a/c system… oddly comfortable bed (usually i don’t like a soft mattress).

I’ll repeat the bit about the a/c system- that was why i was there (heatwave).

Cons:

Why does check in always take so long? No queue but receptionist seemed to take ages.
Room decor has real potential but application was shoddy. Blobs of paint where they shouldn’t be. And carpet was frankensteined together in several places.
Tv remote had several buttons which didn’t work.
Window seals weren’t v good and on a main road, you could hear the traffic all night…

2026-07-17 via Nuitee
B
ben solo_traveller gb
10
Exceeded expectations
Pros:

Booked last minute after having an absolute disaster with a property we should have stayed in but checked out within an hour because it was filthy.
Had low expectations because ultimately, its a low budget chain hotel which are usually average at best.
This particular location had some really lovely staff both evening during check in (around 10pm)
And at breakfast time. Every member of staff greeted us whether it was reception staff, those working at breakfast or even the chef.
The room was clean, comfortable, and surprisingly quiet.
Breakfast was actually pretty decent too.
We had a premium room which I dont think is too different from any others except it has a small fridge.
Paid £95 for 2 adults and a child with breakfast for all 3.

Cons:

Cant fault it.

2026-07-16 via Nuitee