Holiday Inn Rochester-Chatham by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (3025 reviews)
Maidstone Road , Chatham , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Good breakfast
Cons:
Damp and outdated rooms
Inconsistent service
Overcharging issues

Categories

Cleanliness
6.8
Multiple reviews noted issues with damp smell and room quality, indicating a need for better cleanliness.
Service
8.8
Generally positive sentiment with many reviewers highlighting helpful staff and good service.
Location
8.8
Many reviewers noted the convenient location, making it suitable for their needs.
Room Quality
6.3
Several reviews described rooms as dated, old, and uncomfortable, impacting overall satisfaction.
Amenities
7.8
Amenities like the pool were appreciated, though there were some issues reported.
Value for Money
8.2
Value noted positively despite some dissatisfaction with the room conditions.
Food and Beverage
8.3
Breakfast was repeatedly mentioned as delicious, contributing to overall satisfaction.
Overall Experience
8.2
Overall satisfaction was reflected, balancing positives and negatives from the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 15:12

Property Description

Modern Accommodations and Leisure Facilities
The Holiday Inn Rochester-Chatham boasts fully air-conditioned bedrooms, a leisure club with an indoor swimming pool, and 24-hour room service. Children can enjoy complimentary stay and meals, making it an ideal choice for families.

You Fit Health Club
Guests can unwind and stay active at the fully equipped You Fit Health Club, featuring a swimming pool, sauna, hot tub, steam room, and gym. Whether you prefer a relaxing soak or an invigorating workout, this hotel has you covered.

Dining Options and Connectivity
Indulge in delicious meals at Traders restaurant, offering modern cuisine for breakfast and dinner. With high-speed internet access in every room, staying connected is effortless. Plus, easy access via the M2 or M20 makes exploring Kent convenient.

Book your stay at Holiday Inn Rochester-Chatham for a perfect blend of comfort, convenience, and leisure amenities.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 3025 reviews
Cleanliness: 6.8
Service: 8.8
Location: 8.8
Room Quality: 6.3
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 8.3
Overall Experience: 8.2
B
bray • family_with_children • gb
10
Amazing overnight stay
Pros:

There was nothing I didn't like about this place,from staff,rooms and food was top class,although I didnt use the facilities on offer ,I could've if I wanted. I've always used premier inns,however having stopped in a different holuday inn all week in various locations,I will certainly be booking more holiday inns in the future,both work and pleasure.

Cons:

Everything was just perfect.

2026-10-15 • via Nuitee
D
Douglas • family_with_children • gb
10
2026-10-15 • via Nuitee
B
Brierley • family_with_children • gb
10
2026-10-13 • via Nuitee
C
Charlee • couple • gb
7
2026-10-13 • via Nuitee
C
Charlee • couple • gb
8
2026-10-13 • via Nuitee
S
Stefania • couple • gb
10
Satisfied
Pros:

This place exceeded my expectations, staff were very friendly, the food was good options and the area was really nice!

2026-10-13 • via Nuitee
R
Reynolds • solo_traveller • gb
5
Complaint
Cons:

The bed. So uncomfortable. Only stayed one of two nights

2026-10-12 • via Nuitee
D
Dave • couple • gb
8
Comfy rooms, helpful and friendly staff, wouldn't bother with breakfast as wasn't great. Good locat
Pros:

Beds were extremely comfortable, Staff were really friendly and helpful. Very helpful when I enquired about electric car charging nearby

Cons:

Water could have been warmer, luke warm at best. Although breakfast started at 7 on the weekend, when we ate at 7 the food was barely luke warm, so didn't book for the rest of our stay.

2026-10-12 • via Nuitee
P
Priya • solo_traveller • gb
3
2026-10-12 • via Nuitee
T
Tatiana • solo_traveller • ru
9
Всё хорошо
Pros:

Соотношений цены и качества

Cons:

Неудобный душ, очень слабая напор воды

2026-10-12 • via Nuitee
J
Jim • solo_traveller • gb
8
Go to the pub down the road for a good evening meal , they actually do care for you as a customer
Pros:

It’s what you expect from a holiday inn

Cons:

The evening meal and staff we let’s say some its the worse i have had meet and eaten in a long time,

2026-10-12 • via Nuitee
A
Alf • couple • gb
6
The few times we have stayed here the bedrooms have always been a letdown as is the swimming pool.
Pros:

The staff excellent
The breakfast was delicious
The dining and bar areas very comfortable

Cons:

The bedroom looked tired, places had been quickly toshed over with paint
The shower although looked the part did not meet its expectations, the water flow was weak, the shower head barely had any holes to allow water out and the temperature control took forever to adjust
Two tea bags per couple for an overnight stay was poor as was one packet of broken biscuits.
Dust and cobwebs were clearly visible in the lounge and dining areas, shelving and light fittings
Yet again there was problems in the swimming pool, no heating.

2026-10-11 • via Nuitee
B
Breffni • couple • ie
7
2026-10-11 • via Nuitee
G
Golfsaint • solo_traveller • gb
6
Pros:

The breakfast was lovely and presented very good , the bar area and lounge areas looked comfortable and nice

Cons:

The room we had looked abit tired need a little refurbishment. The bed we had was very springy! Once one person moved the other one knows about it lol.

2026-10-10 • via Nuitee
R
Richard • solo_traveller • gb
7
2026-10-10 • via Nuitee
J
Jackie • solo_traveller • au
7
Fair
Pros:

Room great location overlooking airfield, very spacious

Cons:

Water pressure very low in shower not very good at all

2026-10-10 • via Nuitee
A
Adam • solo_traveller • gb
5
Cons:

Booked a double bed, selected a double bed at the time of booking, only to find on arrival they only had single beds/twin room.

2026-10-10 • via Nuitee
G
Greig • solo_traveller • gb
5
Pros:

Location

Cons:

The fact I was calling a number for 20 minutes to get access to my room. Then to be charged twice

2026-10-09 • via Nuitee
K
Khatkar • couple • gb
10
2026-10-08 • via Nuitee
S
Sam • solo_traveller • gb
3
Poor
Pros:

Good location

Cons:

Was woken up by drunk guests singing very loudly and being very noisy

2026-10-07 • via Nuitee