Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near Kings Cross Station and major attractions
Friendly, helpful and accommodating staff
Excellent breakfast buffet
Clean/spotless hotel in many reports
Convenient on-site services (e.g., car rental, transport access)
Cons:
Rooms described as tired and in need of refurbishment
Air-conditioning and in-room control issues (noisy, too cold, technical problems)
Bathroom problems (slippery surface, loose safety rail, no vent)
Car park height restriction not obvious to some guests
Some rooms lack openable windows

Categories

Cleanliness
8.7
Generally praised—multiple guests described the hotel as spotless and rooms as clean, though some reviews note aging rooms and bathrooms that could benefit from renovation.
Service
9
Strong positive sentiment: staff repeatedly described as friendly, helpful and accommodating (including standout reception staff who were excellent with children).
Location
9.3
Very strong: repeatedly highlighted as an excellent location (right above Kings Cross Station, easy access to attractions, views of the bridge and Opera House).
Room Quality
6.2
Weaker sentiment: multiple comments about rooms being tired or needing a refresh, hard/basic mattresses, noisy/poor air-con and technical issues, and bathrooms needing renovation or having safety/slippery issues.
Amenities
8.4
Generally positive: breakfast and on-site services (e.g., car rental desk) praised and facilities described as comfortable, but some guests noted lack of bathroom vents, inability to open windows and occasional in-room system problems.
Value for Money
7.5
Mixed-to-negative: several guests felt the room condition did not fully justify the price and expressed disappointment given the cost.
Food and Beverage
8.8
Strong positive sentiment: the breakfast buffet received multiple high compliments (described as excellent, delicious and varied).
Overall Experience
8.5
Predominantly positive: many guests would return or recommend the hotel thanks to location, service and breakfast; overall stay memories are positive despite some room-related and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Rooms with Stunning Views
Indulge in our spacious rooms with a choice of soft and firm pillows, mini refrigerator, and large en suite bathroom. Enjoy breathtaking views of Sydney Harbour or vibrant Potts Point.

Delicious Dining Experience
Savor delectable meals at Sirocco Restaurant, open daily for breakfast, lunch, and dinner. Relax in the bistro setting with an outdoor terrace, offering a delightful culinary experience.

Convenient Location for Exploration
With Kings Cross Train Station nearby, explore Sydney’s best attractions easily. From Paddington to Bondi Beach, and a short drive to Sydney Airport, our hotel is perfectly situated for your adventures.

Book your stay at Holiday Inn Potts Point for a memorable and convenient Sydney experience.

Important information:

Please note that there is a 1.9% merchant service fee when you pay with a credit card. All advance purchase bookings that are pre-paid are excluded from the credit card merchant service fee.

Please note that a AU $50 credit card pre-authorization is required upon check in.

For rates that include breakfast, please note that different policies and additional supplements may apply for extra guests.

Guests need to meet the following requirement to stay in this property: proof of full Coronavirus (Covid-19) vaccination.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.3
Based on 1826 reviews
Cleanliness: 8.7
Service: 9
Location: 9.3
Room Quality: 6.2
Amenities: 8.4
Value for Money: 7.5
Food and Beverage: 8.8
Overall Experience: 8.5
K
Kyle Smiles • family_with_children • au
10
We will be back for sure.
Pros:

Just an amazing place to stay. Location to friendly staff.
Perfect buffet breakfast.
Thanking you Team.

Cons:

Leaving the next day.

2026-10-31 • via Nuitee
K
Kiyuko • family_with_children • nc
8
2026-10-28 • via Nuitee
A
Alan • solo_traveller • au
7
Pros:

Location was perfect. Right above Kings Cross Station. Room was comfortable.

Cons:

For the price, rooms could do with a little refresh

2026-10-24 • via Nuitee
K
Karl Christoph • couple • at
10
For sure one of the best locations to stay in Sydney with direct view on the bridge and the Opera!!
Pros:

The location of the Holliday Inn at Potts Point or Kings Cross is fantastic to reach from the airport and is in walking distance to ALL major attractions in Sydney. Holliday Inn stands for quality and friendly personnel as always.

2026-10-23 • via Nuitee
H
Hugh • solo_traveller • ca
8
Pros:

Good for getting to tourist sites and local restaurants. Redspot car rental within the hotel was excellent with very helpful and friendly staff. Perfectly suited for accessing the cross city tunnel to head south.

Cons:

Room was acceptable but a little tired and could do with a face-lift.

2026-10-23 • via Nuitee
J
Jaymie • family_with_children • au
9
2026-10-23 • via Nuitee
J
Jennings • solo_traveller • au
7
Cons:

Need to be able to open windows

2026-10-22 • via Nuitee
K
Kelvin • extended_group • au
9
2026-10-18 • via Nuitee
M
Matteo • solo_traveller • it
10
2026-10-18 • via Nuitee
G
Glenn • solo_traveller • au
3
Cold cold and colder
Cons:

We were in room 821. It was cold as the aircon was on and the room was 16 degrees. The maintenance man fixed it. First we. Could not get the lights to work then we couldn’t turn them off. There needs to be instructions to work the touch pad. We also took a picture and asked down stairs how it works. No idea. Even after the man fixed it we were unable to turn the lights off last night and had to shut the whole system down. Hence no heater last night. Bit disappointing considering the cost of the room for three nights. I they sort it out for the next guest so they don’t have to freeze

2026-10-17 • via Nuitee
G
Glenn • solo_traveller • au
3
2026-10-17 • via Nuitee
N
NAOYA • family_with_children • au
10
2026-10-15 • via Nuitee
S
Sue • couple • au
10
Great spot close to trains to help you get around the city easy
Pros:

Clean rooms and staff were helpful

2026-10-14 • via Nuitee
S
Susanne • couple • au
6
Disappointing
Pros:

n/a

Cons:

The air-con was so noisy, even at low level, that we couldn't sleep well. The mattress is very basic and hard. The Bath was quite dangerous as the surface was slippery and it was tricky. The safety rail to hold onto was loose and came away from the wall!

2026-10-11 • via Nuitee
C
Cameron • solo_traveller • au
10
2026-10-11 • via Nuitee
S
Sally • family_with_children • au
10
Friend , professional staff
Pros:

Location and checkout standard time is 11am !

Cons:

Had to leave

2026-10-10 • via Nuitee
M
Michelle • couple • au
9
2026-10-10 • via Nuitee
B
Boyle • solo_traveller • au
9
Pros:

Great location and staff were very accommodating and understanding of our situation.

Cons:

I didn't read the car park hight and our car was too hight for entry, but that was my fault.

2026-10-09 • via Nuitee
A
Alora • couple • au
8
Great
Pros:

Very close to everything and staff were lovely

Cons:

No air vent in bathroom, got very humid and wet

2026-10-09 • via Nuitee
J
Junichi • extended_group • jp
6
満足
Pros:

チェックイン時の説明がとても良かった

2026-09-18 • via Nuitee