Frasers House, a Luxury Collection Hotel, Singapore

今回、ディズニークルーズを下船した後に、家族3人で2泊お世話になりました。

港に到着したのが朝7時過ぎ。下船や入国などの手続きを済ませ、タクシーでホテルへ向かい、到着したのは朝8時過ぎだったと思います。

事前にメールでアーリーチェックインをお願いしていましたが、「当日の空室状況によるため、ご希望に添えるかは分かりません」と丁寧な返信をいただいていました。

ホテルに到着して、まず印象的だったのが建物の美しさです。歴史を感じさせる重厚感のある建物で、フロントや廊下はとても広く、天井も高く、家具やソファも素敵でした。館内のあちこちに胡蝶蘭が飾られていて、とても上品で落ち着いた雰囲気でした。

フロントで予約を確認すると、残念ながらすぐにアーリーチェックインすることはできませんでしたが、「できるだけ早く準備して、11時頃にはお部屋へご案内できるようにします」と言ってくださいました。

時間があったので荷物を預け、近くを観光しようと思っていたのですが、クルーズを下船したばかりで娘がかなり疲れていたため、ロビーのソファで休むことにしました。

娘と一緒にソファで半分眠りながら休んでいると、スタッフの方が私たちの様子を見て、「プールサイドでゆっくりされてはいかがですか」と声をかけてくださいました。そして、まだチェックイン前にもかかわらず仮のカードキーを用意してくださり、4階のプールまで丁寧に案内してくれました。

休んでいるうちに徐々に元気を取り戻した娘は、プールを見て一気にテンションが上がり、結局チェックイン前からプールで泳ぐことに。疲れていた娘が楽しそうに泳ぐ姿を見られたことが、親としてとても嬉しく、スタッフの方の心遣いが本当にありがたかったです。

その後、お部屋に案内していただきましたが、部屋の広さ、ベッドの寝心地、お風呂の広さなど、どれをとっても大満足でした。

立地も素晴らしく、観光やショッピングへ出かけるにも非常に便利でした。

そして、もう一つ特に感動したのが、最終日の対応です。

帰国便が朝早く、ホテルで朝食を食べる時間がなかったため、何か対応していただけないか相談していました。すると出発日の朝6時半過ぎに、サンドイッチのお弁当にコーヒーとジュースまで付けて、家族3人分をそれぞれ袋に分けて用意してくださいました。

早朝の出発にもかかわらず、ここまで丁寧に準備してくださったことが本当に嬉しかったです。

ホテルの設備やお部屋が素晴らしいことはもちろんですが、それ以上に印象に残ったのは、スタッフの皆さんの温かい心遣いでした。

おかげさまで、家族3人にとって大満足のシンガポール旅行になりました。

またシンガポールを訪れる機会があれば、ぜひこのホテルに宿泊したいと思います。

素晴らしい時間とサービスを、本当にありがとうございました。

Location and bathroom setup. Bugis area is nicer for visitors with +3 days for Singapore.

Rooms were spacious. Service was great! Breakfast had variety.

酒店很有格调，充满南洋特色，有种老派的讲究。床品舒适，卫生很到位。早餐种类不是特别多，是减分项。位置优越，交通便利。

From the moment we arrived, we were warmly welcomed by the team. The concierge staff were exceptional, especially when helping me locate a bag I had accidentally left at Singapore Airport – what a stressful situation! They were incredibly patient, proactive, and reassuring, and I really appreciated their efforts.

Our initial suite wasn’t quite what we had expected, but the team handled the situation brilliantly. A special thank you to Idah, who went above and beyond to ensure everything was resolved. Her genuine care and professionalism made all the difference.

The suite itself was beautiful – spacious, modern, and very comfortable, with plenty of wardrobe space, a large bathroom stocked with lovely Byredo amenities, and fantastic views across the city. It was the perfect place to relax after a busy day exploring Singapore.

The breakfast was outstanding. Without exaggeration, the eggs were the best I’ve ever had at a hotel. I can’t remember the chef’s name, but she is an absolute treasure and deserves recognition for the quality of her cooking and the care she puts into every dish.

The Executive Lounge was another highlight. It’s spacious, relaxing, and offers a great selection of food and drinks throughout the day, making it a wonderful place to unwind.

The location couldn’t be better. Being directly connected to the shopping mall is incredibly convenient, and with the MRT just a short walk away, getting around Singapore is effortless. There are also countless restaurants, shops, and attractions nearby.

Overall, we thoroughly enjoyed our stay. The warm hospitality, excellent facilities, delicious breakfast, and outstanding service from the team – especially Idah and the concierge staff – made this a memorable experience. I would highly recommend Frasers House Singapore to anyone visiting the city.

We stayed at Frasers House for three nights and had an excellent experience overall. We originally booked a regular suite but were generously upgraded to a Heritage Suite with lounge access, which we greatly appreciated.

Our suite was located on the second floor, and we were initially concerned about possible noise from the busy shopping street outside the bedroom. Fortunately, this was not an issue, and the room remained quiet and comfortable throughout our stay.

The suite was exceptionally spacious and gave us far more room than we actually needed. Our first impression was that the interior felt dated and showed its age, particularly in some of the flooring, trim and finishes. We briefly considered moving to a smaller but newer room, but ultimately decided to stay. Over time, the suite grew on us and became a very comfortable and relaxing place to return to. Most importantly, it was immaculately clean—almost surprisingly so considering the age and visible wear of some surfaces.

The hotel has a traditional, heritage-style atmosphere rather than the modern luxury design we normally prefer. However, guests who appreciate classic elegance and a strong sense of history may find this especially appealing. The central location is also very convenient for shopping, dining and exploring Singapore.

The highlight of the stay was undoubtedly the staff. Everyone we encountered, from check-in to the lounge team, was exceptionally warm, attentive and accommodating. Their genuine hospitality elevated the entire experience and is the main reason we consider this a five-star stay rather than a four-star one.

We regularly used the lounge and found the service there outstanding. During our visit, the usual main breakfast venue was unavailable because it had been reserved for a delegation, so breakfast was served in the lounge instead. It became quite busy at times, but the employees handled the situation professionally and did everything possible to keep the experience pleasant. The breakfast itself was also very good.

Considering the large suite, lounge access, central location and exceptional service, we felt the stay offered good value for a luxury hotel in Singapore. We are uncertain whether we would personally return because we generally prefer newer and more contemporary hotels. However, travellers who enjoy classic luxury, spacious accommodation and truly outstanding service should definitely consider Frasers House.

Die Mitarbeiter waren freundlich
Lage des Hotels grenzt direkt an die Mall - man ist quasi in der Mall drinnen und auch sonst sehr zentral
Auch der Flair des Hotels fühlt sich klassisch an.

Fantastic location and lovely building. Great buffet breakfast. Staff lovely. Loved being able to access shops direct from hotel.

Was here for a quick transit. Manage to secure the family suite during checkin. My kids love the room so much. It just get renovated

The hotel was beautiful and luxurious, perfect unexpected location for exploring and access to shops and metro. The buffet breakfast was excellent, pool, gym, changing facilities were great which we were allowed access in-between a late check out and evening flight

Het uitgebreide ontbijt en zwembad waren heerlijk!!!

Spacious room. Though still feel very Intercontinental.

Look forward for new change, especially the health club.

Harry provided wonderful service.

Really nice hotel, good location, very nice service. Loved the breakfast. Room is tastefully decorated and has decent size. A real 5-star hotel

ロケーションも良く観光がスムーズに出来ました。スタッフ対応も丁寧でした。朝食の種類も多いのとどれも食材が良くて美味しくいただきました。チェックアウトしてから水族館観光して、ホテルのランチビュッフェをいただきましたが、これも海老、蟹などの海鮮が美味しくて種類も多く大満足でした。最後にお部屋をメーキングしてくださるスタッフの方は、とても丁寧にしていただきました。外出時間が短い日も、特に要請をした
訳ではないのですがその間にしていただきました。

All went great. Staff superb, breakfast super good... a must!