Crowne Plaza Hotel Harrisburg-Hershey by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.3 (620 reviews)
23 South 2nd Street , Harrisburg , US
+1 717-234-5021

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location (near train, river, convenient)
Friendly/helpful staff; several named individuals praised
Spacious rooms for some guests
Pool available and open
Good food/dining for many guests
Cons:
Significant cleanliness issues (odors, dirt, spiderwebs, unclean bathrooms)
Parking problems: limited availability, expensive, valet inconsistencies
Inconsistent room condition (old/worn furniture, loud AC, TV/remote issues)
Surrounding homeless population noted by multiple guests
Occasional poor service incidents (rude check-in, staffing shortages, missed buffet)

Categories

Cleanliness
4.3
Multiple guests reported cleanliness problems: unclean showers, black streaks in tubs, dirt in sink corners, spiderwebs at the entrance, foul odors, un-ironed sheets and sticky remotes — overall clearly below standard.
Service
8.9
Service is mixed but leans positive: several guests praised named staff (Desmond, Kizzy, Tom) and helpful front-desk/guest-service attendants and timely valet; however there are isolated incidents of rudeness, poor check-in handling and a valet mistake with keys.
Location
9.2
Location is consistently praised (close to train station, river, convenient layout); some guests noted surrounding homelessness as a downside to the immediate area.
Room Quality
6.2
Rooms vary: some are spacious and comfortable while others suffer from loud AC, non-working/sticky remotes, roof views, outdated/worn furniture and issues with doors — inconsistent room quality.
Amenities
6
Amenities are mixed: positives include an open pool and valet service for many guests; negatives include broken ice machines, limited/expensive parking, under-equipped fitness room and occasional missed buffet service.
Value for Money
6.5
Value is moderate: good location and strong staff/service for many, but added costs (parking), inconsistent room condition and service lapses reduce perceived value for some guests.
Food and Beverage
8
Food and beverage received strong praise from several guests (excellent dinners and breakfast service with enthusiastic staff), though a few noted a missed buffet or limited options at times.
Overall Experience
9.3
Overall impressions are polarized but many reviews highlight memorable, friendly service and a great location that made stays positive for a number of guests despite cleanliness and parking issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

City-Centric Luxury

Rooftop Fitness with a View
Enjoy a workout with a view at our rooftop fitness center overlooking the city. Stay active while taking in the stunning cityscape.

Delightful Dining Experience
Indulge in American cuisine at Twenty Three, our on-site restaurant open for breakfast, lunch, and dinner. Unwind at the lounge during the daily happy hour.

Book now to experience the perfect blend of comfort and convenience at Crowne Plaza Hotel Harrisburg-Hershey.

Important information:

Please note pool use requires a reservation at this time. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Guest Reviews

7.3
Based on 620 reviews
Cleanliness: 4.3
Service: 8.9
Location: 9.2
Room Quality: 6.2
Amenities: 6
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 9.3
P
Patricia • couple • us
8
2026-10-30 • via Nuitee
P
Philip • extended_group • us
7
Pros:

Proximity to the train station was ideal. Room was spacious and slept 3 grown men.

Cons:

Homeless population around the hotel was high.

2026-10-29 • via Nuitee
C
Caleb • couple • us
8
Pros:

Location
Easy valet

Cons:

N/a

2026-10-25 • via Nuitee
P
Pat • extended_group • us
3
Wouldn’t stay again
Pros:

Location and availability

Cons:

Didn’t have the buffet breakfast one morning and the service, including the staffing, was painfully inadequate. The shower wasn’t clean and the TV remote was sticky. The valet left another car’s keys in our car and called to ask if we could bring them back.

2026-10-25 • via Nuitee
J
Jessica • family_with_children • us
7
2026-10-22 • via Nuitee
D
Donnie • couple • us
1
Will not stay again.
Pros:

Nothing.

Cons:

1. The gentleman who assisted during check-in was short, rude and treated me like I was stupid.
2. Elevator was down
3. Checking in was late as our rooms were not ready.
4. Parking not included and expensive at that.
The list can be longer

2026-10-19 • via Nuitee
J
Jodi • solo_traveller • us
8
Pros:

Friendly staff

Cons:

Room view was of the roof.

2026-10-14 • via Nuitee
A
Antonin • family_with_children • us
7
My stay was okay.
Pros:

The staff!

Cons:

The property needs upgrading.

2026-10-12 • via Nuitee
S
Sam • solo_traveller • us
6
2026-10-12 • via Nuitee
M
michael • couple • fr
9
Great hotel without a car to park
Pros:

Location, staff

Cons:

Lack of parking that is not xalet

2026-10-12 • via Nuitee
B
bud • extended_group • us
5
2026-10-10 • via Nuitee
W
White • couple • us
8
Was and enjoyable stay, convenient, local and the river wasn't to far.
Pros:

Liked the pool was still open .. The Guest service attendants both were helpful... I got in a little early due to my train time they let me check in a hr early.

2026-10-07 • via Nuitee
J
Jona • extended_group • us
3
2026-09-17 • via Nuitee
H
Helen • solo_traveller • pe
3
2026-09-14 • via Nuitee
A
ANN • couple • us
7
2026-09-11 • via Nuitee
R
Robert • solo_traveller • us
10
2026-09-09 • via Nuitee
N
Natascha • solo_traveller • us
2
Not enjoyable
Pros:

I had to pick this hotel as there are only 2 options in the city, I liked the bathroom products Apotheke

Cons:

Next to homeless, loud, AC in room super loud, tub had black streaks and plastic curtains, dirt in corner of sink, bedsheets not ironed.

2026-09-02 • via Nuitee
A
Andrea • couple • us
5
Pros:

Good bed

Cons:

Smelled like wet, and the tv didnt worked with wifi and the personel told me “then just watch regular tv”

2026-08-31 • via Nuitee
D
dominic • couple • us
6
2026-08-31 • via Nuitee
A
anthony • extended_group • us
6
Pros:

The stay was nice and rooms very accommodating. Didn't eat breakfast.

Cons:

Just noting that the parking was not great. I had five corvettes and was informed that I could only park 3. The parking Supervisor was not helpful in getting cars parked in 1 location. He stated that he had been parking corvettes for 15 years and that we could not use the lot to park all our cars when he had space. The only message when booking said there would be valet parking and it was not so for all our cars. Things have changed in 15 years of the corvette that the cars do come with systems that raises the car. But the parking lot do need work and upgrades. The room doors need oil. Fit room could use more equipment would be nice as a multiple equipment machine and more free weights ranging up to 75 pds.

2026-08-31 • via Nuitee