Crowne Plaza Hotel Harrisburg-Hershey by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.6 (761 reviews)
23 South 2nd Street , Harrisburg , us
+1 717-234-5021

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Clean rooms
Cons:
Limited food options
Cleanliness issues

Categories

Cleanliness
6.99
Several reviews noted issues with cleanliness, including unclean carpets and noise from other guests.
Service
8.46
Most reviews highlighted helpful and friendly staff, but some inconsistencies noted in customer service.
Location
8.5
Convenient location mentioned positively for access to events and overall accessibility.
Room Quality
6.95
Rooms described as comfortable but issues with size and other functionalities were present.
Amenities
7.48
Mentioned lack of smart TVs and limited availability of food services.
Value for Money
7.94
Overall perceived value is decent, but lack of free coffee and other thoughtful touches noted.
Food and Beverage
6.49
Criticism over restricted food and beverage availability during late hours.
Overall Experience
7.96
Overall a mixed experience with strengths in service and location, but notable weaknesses in amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:03

Property Description

City-Centric Luxury

Rooftop Fitness with a View
Enjoy a workout with a view at our rooftop fitness center overlooking the city. Stay active while taking in the stunning cityscape.

Delightful Dining Experience
Indulge in American cuisine at Twenty Three, our on-site restaurant open for breakfast, lunch, and dinner. Unwind at the lounge during the daily happy hour.

Book now to experience the perfect blend of comfort and convenience at Crowne Plaza Hotel Harrisburg-Hershey.

Important information:

Please note pool use requires a reservation at this time. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 761 reviews
Cleanliness: 6.99
Service: 8.46
Location: 8.5
Room Quality: 6.95
Amenities: 7.48
Value for Money: 7.94
Food and Beverage: 6.49
Overall Experience: 7.96
D
Deborah • solo_traveller • us
5
2026-07-25 • via Nuitee
C
Cheryl • family_with_children • us
6
Pros:

Location to eating

Cons:

Shower was mold and needed updated. Beds were not that comfortable.

2026-07-20 • via Nuitee
C
Caitlin • solo_traveller • us
7
Best breakfast buffet; rest was okay
Pros:

I loved the breakfast food but the menu was a pixelated AI slop mess and the dinner food was clearly microwaved and not worth the $30 price tag. I loved the central location of the hotel. I liked the bed and the bathroom. The coffee machine is a Keurig, which I like.

Cons:

The shower gel was empty and the shampoo and conditioner made my hair feel like straw. I didn't like that there was no microwave in the room. The elevator was rickety. I paid more than $250 for my stay and it was not that level of luxury for the price.

2026-07-20 • via Nuitee
C
Clifford • solo_traveller • us
9
Decent place
Pros:

Everything

Cons:

Nothing bad to say..other than parking fee

2026-07-17 • via Nuitee
R
Richard • couple • us
2
terribly disappointed
Pros:

location is great

Cons:

hair in the shower, stains on the pillow cases, we asked specifically to have the shower cleaned and they made the bed.

2026-07-13 • via Nuitee
T
Tyrae • couple • us
10
2026-07-13 • via Nuitee
S
Soufiane • solo_traveller • nl
4
2026-07-12 • via Nuitee
D
David • family_with_children • de
3
Schlecht
Cons:

Frühstück über Booking.com gebucht, aber nicht erhalten. Laut Hotel war Frühstück nicht gebucht.
Erstes Zimmer mit Heizung anstatt Klimaanlage. Könnten kaum eintreten.
Zweites Zimmer ohne funktionierende Klimaanlage.

2026-07-10 • via Nuitee
D
DARYL • couple • us
7
It was ok but will probably stay at the Hilton next time
Pros:

Facilities and location were good. Hotel staff were also nice

Cons:

The restaurant was not very good. Dinner was good altho the waitress brought something different that what my wife ordered. For breakfast we waited at the host desk for several minutes before we were seated while two waitresses were talking back in the corner. They didnt see us waiting. The eggs and potatoes were cold at the breakfast buffet.

2026-07-10 • via Nuitee
J
Jill • solo_traveller • us
10
Pros:

Location was great, staff was was wonderful.

2026-07-01 • via Nuitee
U
Ugaya • solo_traveller • jp
10
Excellent.
Pros:

Walking distance from the Amtrak station. The staff were all professional and friendly. Specious room.

Cons:

I needed a smoking space in the hotel ground such as an extra space next to its parking space.

The room shower’s water pressure was not strong enough.

2026-06-27 • via Nuitee
X
Xander • extended_group • nl
1
Vies en versleten hotel!
Pros:

Wij hadden geen ontbijt. Kamer ws op de 4e verdieping, raam keek uit op dak van 3e verdieping van het hotel. Op dit dak stonden meerdere klimaatkasten die veel en continu enorme herrie maakte!

Cons:

Locatie van de kamer, en status van de kamer. Gordijnen en vitrage waren vies en versleten. De airco unit lag op de vloer en maakte ook verschrikkelijke herrie en leek wel 30 jaar oud!

2026-06-24 • via Nuitee
T
Theresa • solo_traveller • us
9
Luxurious. I liked it a lot.
Pros:

Great location. Right by the river. Fantastic bed! Friendly staff. Irish bar close by.

Cons:

No access to my car during my stay

2026-06-22 • via Nuitee
S
Saurabh • family_with_children • us
8
2026-06-21 • via Nuitee
B
Bure • solo_traveller • us
8
Pros:

Conveinence to my meeting place

Cons:

Restaurant is too pricey

2026-06-15 • via Nuitee
R
Reginald • solo_traveller • us
10
2026-06-12 • via Nuitee
B
Bure • solo_traveller • us
9
Pros:

Room was very nice.

Cons:

Noise from the street

2026-06-08 • via Nuitee
M
Mcdaniel • solo_traveller • us
10
Pros:

Very clean

Cons:

The room was small and not easy to get a round for being handicapped assessible

2026-05-31 • via Nuitee
M
MOHAMMAD IRFAN • couple • ae
1
Bad experience.
Pros:

Nothing.

Cons:

I did not stay in the property due to flight delays and cancelations I asked for the refund but they didn't refund the money so I will not stay in this whole chain of hotel anywhere in the world.

2026-05-29 • via Nuitee
C
Christopher • solo_traveller • us
8
Very acceptable
Pros:

The beds and room temp

Cons:

The water pressure in the shower

2026-05-28 • via Nuitee