Kigali Serena Hotel

Hotels
8.6 (675 reviews)
KN3 Ave , Kigali , RW

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent pool and pool access after checkout
Outstanding breakfast and coffee
Friendly, helpful staff and strong service moments
Good central/historic location
Gym and spa-area (jacuzzi/sauna/steam) available
Cons:
Bathroom cleanliness issues and lingering stains
Slow shower drainage and occasionally murky showers
Dated fixtures/rooms and noisy AC in places
Isolated service hiccups (receptionist, housekeeping intrusion, luggage assistance)
Spa treatments not included despite 'spa inclusive' phrasing

Categories

Cleanliness
7.4
Multiple reviews mention bathroom and balcony dirtiness, lingering stains (lip gloss), and general issues with cleaning; several guests reported bathrooms not properly cleaned.
Service
9.3
Service is frequently praised (helpful, warm staff, special birthday treatment, excellent room service), though there are isolated negatives (unwelcoming receptionist, a housekeeping intrusion, luggage assistance phone issues).
Location
9
Location repeatedly noted as very good — close to Kigali city centre, historic/elegant setting and convenient for guests.
Room Quality
7.9
Rooms are spacious with comfortable beds and pleasant carpeting but several guests reported dated fixtures, noisy AC, slow shower drainage and awkward curtains.
Amenities
8.9
Pool, gym and spa-area (jacuzzi/sauna/steam) are standout positives; spa treatment access is limited and one review noted loud ventilation by the pool.
Value for Money
8.3
Generally seen as good value (one review explicitly praises price-performance), though a comparison to a cheaper, more refined alternative was noted by one guest.
Food and Beverage
9
Breakfast repeatedly described as excellent/outstanding and coffee was praised; room service and restaurant items received positive mentions.
Overall Experience
9
Overall stays are very positive with highlights being the pool, staff and breakfast, tempered by some cleanliness and dated-fixture concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:22

Property Description

Luxurious Accommodation
Indulge in 5-star comfort at Kigali Serena Hotel, offering elegantly designed rooms with modern amenities such as air conditioning, flat-screen TVs, and private bathrooms.

Exceptional Dining Options
Satisfy your cravings with a diverse range of culinary delights at our on-site restaurant, serving African, American, and Indian cuisine. Special dietary requests can also be accommodated for a personalized dining experience.

Relaxation and Wellness
Unwind and rejuvenate at our hotel's spa and wellness center, sauna, and terrace, perfect for a tranquil retreat after a day of exploring Kigali.

Experience luxury and relaxation at its finest, book your stay at Kigali Serena Hotel now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KGL

Location

Guest Reviews

8.6
Based on 675 reviews
Cleanliness: 7.4
Service: 9.3
Location: 9
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.3
Food and Beverage: 9
Overall Experience: 9
R
Rubis • couple • rw
10
2026-10-31 • via Nuitee
M
Mekonnen • extended_group • us
8
2026-10-30 • via Nuitee
M
Mohammed Suliman • couple • za
10
2026-10-29 • via Nuitee
D
David • couple • gb
10
A great place to stay in Kigali
Pros:

Lovely location, helpful staff and good facilities

Cons:

Nothing

2026-10-29 • via Nuitee
H
Hayk • solo_traveller • am
9
2026-10-26 • via Nuitee
K
Kwame Ofosuhene • couple • gh
10
The location was great. It was close to thr business center
Pros:

The staff were ready to assist whenever

Cons:

Nothing

2026-10-26 • via Nuitee
R
Rabi Zdenka • family_with_children • cz
10
Pros:

Overall very good hotel and services, can only recommend to everyone.

Cons:

N/A

2026-10-24 • via Nuitee
K
Kumar • solo_traveller • pk
1
2026-10-23 • via Nuitee
F
francis Otieno • couple • ke
8
Pros:

Good location and excellent breakfast

2026-10-22 • via Nuitee
A
Andreas • extended_group • at
9
2026-10-20 • via Nuitee
C
Charles • solo_traveller • ke
10
2026-10-20 • via Nuitee
B
Benedict Weaver • solo_traveller • za
8
Serena serenity
Pros:

An excellent breakfast buffet.
The laundry and turn down service were very professional.

Cons:

Room service was very slow and orders required follow up.
No snacks in the room.

2026-10-17 • via Nuitee
G
Guillaume • solo_traveller • ch
9
2026-10-15 • via Nuitee
D
Daisy • solo_traveller • ng
9
Pros:

Awesome

Cons:

Nothing

2026-10-13 • via Nuitee
D
Daisy • solo_traveller • ng
9
Pros:

Everything

Cons:

Nothing

2026-10-13 • via Nuitee
M
Michelle • couple • au
7
Pros:

Rooms are a generous size and the beds are comfortable.

Cons:

There was a band playing at night, mid week, that didn't finish until 10pm. We were on the side looking straight over the pool to where they were playing and, although we had to get up early to catch a flight, the music was too loud to get to sleep until they had finished.

Also, we had booked (& paid) for an airport shuttle the next morning. When we turned up at the allotted time, there was no car waiting for us and we had to wait another 20 minutes before it finally arrived. It's lucky we had left plenty of time to get to the airport but not something I expected to happen in a 5 star hotel.

2026-10-11 • via Nuitee
C
Charles • solo_traveller • gb
8
Overall excellent stay and I look forward to returning.
Pros:

Excellent breakfast with large selection daily.

Cons:

Music from celebratory evenings could finish a bit earlier, say 9:30pm.

2026-10-11 • via Nuitee
D
Debra • extended_group • us
10
Excellent stay
Pros:

Hotel is beautiful, great staff and great location. Food was good and service while dining was great.

Cons:

Rooms had small glitch with lighting but other than that was excellent.

2026-10-11 • via Nuitee
B
BRIJESH • extended_group • in
7
Beautiful Hotel, But very limited vegeterian food so its making it difficult for vegeterian guest to
Pros:

Reception area is good and all team is very supportive.

Cons:

Hotel is beautiful, and the hospitality is good, but the vegeterian food option are quiet limited.As a Vegeterian guest, i found it difficult to find enough choices in dinner.

2026-10-10 • via Nuitee
S
Storen • solo_traveller • no
9
2026-10-07 • via Nuitee