Best Western Galleria Inn & Suites

Hotels
•
Best Western Plus
6.4 (601 reviews)
601 Dingens Street , Buffalo , US
+1 716-896-2900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Friendly/helpful staff
Generally good breakfast
Some clean rooms and comfortable beds reported
Cons:
Widespread cigarette/marijuana smoke and musty odors
Mold, stained/dirty rooms and bathrooms
Broken or old fixtures (mattress, tub, sink, tiles)
Pool/gym frequently closed or broken
Rooms perceived as overpriced for condition
AC problems in some rooms; missing bedding on sofa bed
Pests/cobwebs in some units

Categories

Cleanliness
3
Multiple reviews report mold, cigarette/marijuana smoke, stained floors, dirty bathrooms, cobwebs and pests — cleanliness is poor across several rooms.
Service
10
Staff repeatedly described as friendly and helpful (addressed odors, provided fans, quick response at front desk). One brief housekeeping/service complaint noted, but overall service is strongly positive.
Location
10
Location is consistently praised as convenient/off the freeway and suitable for travellers — a clear strength in the reviews.
Room Quality
4
Several reports of small, outdated or damaged rooms: old lumpy mattresses, rusting bathtubs, broken sinks, damaged tiles, musty or cigarette smells and poor HVAC in some units.
Amenities
5
Breakfast is generally positive, but key amenities are frequently broken or unavailable (pool/gym out of service) and some rooms lacked expected supplies (no sheets on sofa bed).
Value for Money
3.5
Multiple guests explicitly state the property is overpriced for its condition, with at least one very strong negative remark about feeling overcharged.
Food and Beverage
8.7
Breakfast is often described as good and a positive element of stays, though a minority reported a poor breakfast; overall food/beverage sentiment is above average.
Overall Experience
7
Mixed overall: many guests praise staff and location and would recommend, while recurring cleanliness and amenity issues led others to be disappointed and not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location

Located just 12.9 km from Buffalo Niagara International Airport, Best Western PLUS Galleria Inn and Suites offers easy access for travelers. Situated within a 40 km radius of Central Buffalo and Niagara Falls, guests can explore the best of New York.

Comfortable Accommodations

Each guest room is equipped with a small refrigerator, coffee-making facilities, cable TV, and a seating area, ensuring a comfortable stay for every guest. The hotel also provides free Wi-Fi, allowing guests to stay connected throughout their visit.

Great Amenities

Guests can take advantage of the seasonal outdoor pool, daily continental breakfast, and 24-hour fitness centre during their stay. With free on-site parking, convenience is key at this Cheektowaga Best Western.

Book your stay at Best Western PLUS Galleria Inn and Suites for a seamless and enjoyable experience.

Important information:

Upon check-in, photo ID and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and fees may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.4
Based on 601 reviews
Cleanliness: 3
Service: 10
Location: 10
Room Quality: 4
Amenities: 5
Value for Money: 3.5
Food and Beverage: 8.7
Overall Experience: 7
R
Raul • couple • us
1
Pros:

Don’t

2026-11-02 • via Nuitee
S
Suzanne • couple • us
8
Great location off the freeway on our way home
Pros:

Location

Cons:

Nothing

2026-10-27 • via Nuitee
J
James • couple • ca
1
Horrible
Pros:

Not much

Cons:

Room very dirty and had a lot of mold. The mattress was very old and lumpy. The bathtub was rusting and full of mold. You should not be selling these rooms. I feel like I was financially raped. Sink in washroom broken and floors very stained everywhere. See pictures attached.

2026-10-26 • via Nuitee
P
Patricia • family_with_children • us
10
2026-10-24 • via Nuitee
K
Krystal • couple • us
3
Disappointing
Pros:

It had a bed

Cons:

The room smelled horrible, sheet was dirty and breakfast was horrible

2026-10-22 • via Nuitee
V
Vivian • couple • ca
10
2026-10-14 • via Nuitee
G
Grace • family_with_children • ie
10
2026-10-08 • via Nuitee
W
William • couple • us
7
Pros:

Unfortunately the room had a cigarette smell…..the UI ping lady at the reception desk was super

Cons:

No cigarette smrll

2026-10-08 • via Nuitee
N
Nathaniel • couple • us
8
Nice, clean relaxing place in a good location.
Pros:

It was clean

Cons:

There was sketchy people hanging out around there or maybe staying there

2026-10-08 • via Nuitee
R
Robert • solo_traveller • ca
10
Pros:

Clean rooms quiet. Decent breakfast. Staff very helpful.

2026-10-07 • via Nuitee
R
Rebecca • couple • ca
1
Pros:

Staff was nice

Cons:

Walked into our room and it was like being hit with a pack of cigarettes being smoked. It was disgusting. We couldn’t even sleep in there.

2026-09-19 • via Nuitee
L
Leone • solo_traveller • us
6
Cons:

Way over priced for the condition. Rooms and lobby had a musty smell. No sheets on pull out sofa bed

2026-09-18 • via Nuitee
T
Terri • extended_group • us
8
Good value for the money and great location
Pros:

Location was convenient, breakfast was good

Cons:

The door wasn’t latching properly, the pool was nonexistent

2026-09-15 • via Nuitee
A
Angie • solo_traveller • us
9
Pros:

Very friendly and helpful staff. When we did walk into our room there was a very strong Marijuana odor coming from the room next door. The staff was already running an iodized machine in that room and when I alerted the employee at the front desk she immediately sprayed our room and the smell went away. Our A/C wasn't working in the bedroom area but because we had a sweet the staff gave us a fan to run in the living room area to push the cool air into the bedroom and it worked very well. Other than these 2 minor things our stay was wonderful, from the staff to our room, breakfast, easy check in and out. Definitely recommend if you are in the area.

2026-09-14 • via Nuitee
M
Megan • solo_traveller • us
7
2026-09-04 • via Nuitee
H
Hosp • family_with_children • at
5
2026-09-02 • via Nuitee
J
Jamiel • solo_traveller • us
8
A
Pros:

N/A

Cons:

H/K SERVICE

2026-09-02 • via Nuitee
H
Hosp • family_with_children • at
4
2026-09-01 • via Nuitee
D
Deborah • couple • us
3
The room was very small and not the quality of other Best Western Hotels. It was way overpriced.
Pros:

We appreciated the staff manning the lobby desk and the beds at Best Western are always comfortable.

Cons:

The bathroom floor could have been cleaner, some tiles were damaged along the floor and in the surrounding wall of the tub, the water from the shower tended to spill onto the floor due to the water pressure and size of the shower head for the narrow width of the tub, and the window looked out into the hallway which then had another window to the parking lot. We had a refrigerator but no microwave. The small room with a queen size bed was way overpriced.

2026-08-31 • via Nuitee
K
Kimberley • couple • ca
2
Will not be staying there any longer - disappointed.
Pros:

The price sounded good and the location was fine.

Cons:

The size of the room, low toilet seat (I have both knees replaced and it was a struggle getting up from the toilet), cow webs and bugs in the corner of the door as you came in, very dark room - we were assigned room 101 right on the first floor by the back entrance. They started to clean up breakfast at 9.40 am and breakfast should have been served till 10 am.
We have decided we will not be staying as this property anymore. We always told our friends to stay at this property, but we told them not to stay there as it was not a pleasant experience any longer. We have been coming to this property for at least 10-15 years. The pool did not work neither the gym room. Very disappointed with our stay.

2026-08-31 • via Nuitee