Wingate by Wyndham Richmond Short Pump

Hotels
•
Wingate by Wyndham
7.9 (1740 reviews)
13991 North Gayton Rd , Henrico , US
+1 804-381-0028

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms and daily towels
Comfortable bedding and spacious rooms
Good/decisive breakfast
Convenient location near attractions and services
Helpful and friendly staff in many reports
Good shower and generally comfortable rooms
Perceived good value for many guests
Close to funeral home / event locations
Cons:
Ongoing construction/renovation causing noise and dust
Elevators out of order repeatedly
Maintenance issues in rooms (baseboards, exposed wires, holes in screens)
Pool safety and temperature concerns; listed hot tub unavailable
Laundry and ice machines partially broken or dirty
Loud heating/AC and occasional low water pressure
Lobby seating unavailable during renovation
Occasional unfriendly/unsupportive reception communication

Categories

Cleanliness
8
Rooms and bedding repeatedly described as clean with daily towels provided, though lobby dust from construction and a filthy washing-machine drawer were noted.
Service
8
Staff are often described as lovely, helpful and efficient, but there are isolated reports of an unfriendly receptionist and limited communication about ongoing construction.
Location
9.8
Several guests praised the convenient location (near a funeral home and an outdoor mall) and called it a strong point of the property.
Room Quality
7.2
Rooms are generally comfortable and spacious, but multiple maintenance issues were reported (loose baseboards, exposed wires, noisy HVAC, holes in screens, low water pressure).
Amenities
6.5
Significant amenity problems: elevators out of order, pool safety/temperature concerns, listed hot tub unavailable, ice machine and some laundry/dryer equipment not working.
Value for Money
8.5
Many guests felt the hotel offered good value and decent breakfast, though a few were disappointed given the construction and maintenance issues.
Food and Beverage
8
Breakfast was repeatedly described as good/decisive; however on-site cafe and food-service options were limited due to renovation.
Overall Experience
7.2
Mixed overall: comfortable, clean rooms and good location balanced against disruptive construction, noise, dust and maintenance problems that spoiled some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Amenities

Experience comfort and convenience at Wingate by Wyndham, located just 21 km from Richmond city centre. Enjoy our indoor heated pool, fitness centre, and complimentary shuttle service to Richmond International Airport.

Modern Rooms

Each room is equipped with a flat-screen TV, microwave, refrigerator, seating area, and work desk for your comfort.

Convenient Facilities

Take advantage of our business centre, laundry facilities, and hot continental breakfast served daily in the lobby. Explore nearby attractions like Short Pump Town Center and Hermitage Country Club.

Book your stay at Wingate by Wyndham Richmond Short Pump for a memorable and relaxing experience.

Important information:

Up to two pets are permitted per room. There is a maximum of 50 lbs for pets. A USD 25 fee applies per pet per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 1740 reviews
Cleanliness: 8
Service: 8
Location: 9.8
Room Quality: 7.2
Amenities: 6.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 7.2
D
David • couple • us
9
Pros:

The size room was very comfortable
Very clean

2026-10-31 • via Nuitee
M
Mike • couple • us
10
2026-10-28 • via Nuitee
C
Clouse • solo_traveller • us
5
I will call hotel ahead of time to confirm condition, and information about surroundings
Pros:

I was there for family funeral so it was close to funeral home for service.

Cons:

The ad online said that the hotel had a lot more on premises that's why I booked. I felt like the property was hidden , when I arrived the hotel had construction going on no cafe windows were dirty could not see out and screen was damaged causing the room to look rundown and loose cable on floor where baseboard was not in place or complete. The heating and a/c was extremely loud. The receptionist was not friendly when arrived. Did not explain or apologize for construction. No information in room at all about facility or surrounding area.

2026-10-28 • via Nuitee
M
Maynard • family_with_children • us
4
2026-10-28 • via Nuitee
F
Freda • couple • us
1
2026-10-26 • via Nuitee
P
Phyllis • extended_group • us
7
Pros:

Breakfast, bed and shower was very good

Cons:

The hotel was under renovation. Lobby had no seats during this time.

2026-10-26 • via Nuitee
M
Marsell • couple • us
1
We could not stay here due to the noise and dust.
Cons:

This property is under construction. The lobby is filled with dust and so loud we could not stay. We are waiting for a refund.

2026-10-25 • via Nuitee
J
James • family_with_children • us
7
Pros:

Location

Cons:

Warm environment outside of the room.

2026-10-23 • via Nuitee
K
Kearns • couple • us
5
Fine, not great
Cons:

It was under renovation/construction. If they had let us know this when registering then I would not have been disappointed with the facilities.

2026-10-23 • via Nuitee
G
Green • family_with_children • us
10
Pros:

I like everything...The staff was great. Location was great. Rooms were comfortable and clean.

2026-10-22 • via Nuitee
H
Harold • family_with_children • us
8
2026-10-22 • via Nuitee
C
Catherine • family_with_children • gb
9
Pros:

The staff were lovely & helpful when needed our room was clean & we had clean towels every day the house keepers were very thorough 😘

Cons:

The laundry room was under par as the washing machine detergent draws were filthy & going rusty, however I asked at reception for them to be cleaned, which was done but not fully but was able to use it also only 1 drier was working

2026-10-22 • via Nuitee
C
Christina • family_with_children • us
5
Comfortable and clean but serious maintenance issues
Pros:

The room was comfortable and breakfast was good, as most reviews indicated. It was minutes from a very cool outdoor mall, which we enjoyed in the evening.

Cons:

The room had baseboards falling off, wires running out in the open, and a hole in the screen, which shocked me given the reviews I'd read and the price of the room. One of the elevators was out of order. The pool bathroom door was broken, the towels were infant-sized at best, and there were uncapped drains on the bottom of the pool, which are EXTREMELY DANGEROUS suction hazards that can eviscerate children -- I made this known to the front desk and am still fretting over whether they fixed it.

2026-10-18 • via Nuitee
K
Kala • couple • us
6
2026-10-17 • via Nuitee
E
Elizabeth • couple • us
10
2026-10-14 • via Nuitee
M
Mike • couple • us
8
Nice hotel. Good value
Pros:

Clean room. Decent breakfast. The shower in the bathroom was nice. The a/c worked okay but kept cycling on and off. Room was cold then got hot and then cold again. This problem exists in most hotels. Overall an excellent hotel and stay

Cons:

Nothing at this time. Property is well maintained and the staff is efficient

2026-10-12 • via Nuitee
B
Bradford • solo_traveller • us
9
2026-10-08 • via Nuitee
A
Almira • extended_group • us
9
8/10 would recommend
Pros:

Comfortable bedding, spacious rooms, cleanly, sound proof walls.

Cons:

One of the elevators were out of order, there is no hot tub even though one is listed, pool room is extremely hot while the water is extremely cold.

2026-10-07 • via Nuitee
B
Bradford • solo_traveller • us
10
2026-09-17 • via Nuitee
C
CAROL • solo_traveller • us
10
2026-09-14 • via Nuitee