voco Times Square South New York by IHG

Hotels
•
Voco
8.4 (5752 reviews)
343 West 36th Street , New York , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Slow breakfast service
Limited elevators

Categories

Cleanliness
7.85
Several mentions of cleanliness issues in the reviews.
Service
9.35
Numerous positive remarks about staff being friendly and accommodating.
Location
9.35
Consistently praised for its excellent location close to attractions.
Room Quality
8.35
Rooms described as comfortable, although some were noted as small.
Amenities
7.85
Some amenities were called out positively but breakfast service needed improvement.
Value for Money
8.35
Reviews suggest a generally good value given the location and service.
Food and Beverage
7.35
Breakfast received mixed feedback; improvement needed in service during peak times.
Overall Experience
8.75
Most guests had a positive experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:07

Property Description

Central Location near Theater District
Located within walking distance of the Theater District, voco Times Square South New York, an IHG Hotel, is the perfect base for exploring the vibrant city of New York. With Macy's and Herald Square just 750 meters away, guests can easily indulge in shopping sprees and cultural experiences.

Modern Amenities and Services
Each room at voco Times Square South New York features a flat-screen TV, private bathroom, and complimentary coffee and tea facilities. The hotel also offers an outdoor terrace, on-site restaurant, fitness centre, and business centre for guests' convenience.

Exceptional Guest Services
Experience top-notch hospitality with a 24-hour front desk, concierge desk, and multilingual staff ready to assist you. Don't forget to savor the signature voco Times Square South New York cookie upon arrival, making your stay extra special.

Book now for an unforgettable stay at voco Times Square South New York, an IHG Hotel!

Important information:

Please note, that the hotel only offers daily self-parking at 50USD per day. Parking fees vary for oversize vehicles.

Please note, that children 7 years old and below eat breakfast for free.

Breakfast is a "Grab and Go" option.

We will accept packages for Guests at a fee of $5 per package.

Amenity fee includes:
-Two pairs of Voco Slippers.
-Complimentary on-demand classes in fitness center
-Digital Library Access on-property through Press Reader
-Finch's Den Credit ($10)
-Specialty Drink upon arrival -Complimentary Lobby Popcorn and Refreshments DailyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 54.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 141
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 5752 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 8.75
A
Anna • extended_group • it
9
Posizione eccellente,stanze un po’ piccole
2026-09-13 • via Nuitee
A
Annabelle • family_with_children • de
10
Ein Hotel, welches ich wieder wählen würde
Pros:

Sehr freundliches und zuvorkommendes personal. Tolles frühstück.

2026-09-12 • via Nuitee
O
oron • couple • il
9
מלון מצויין
Pros:

מיקום נקיון צוות

2026-09-12 • via Nuitee
L
Limor • solo_traveller • il
10
2026-09-12 • via Nuitee
C
Catherine • couple • gb
10
Excellent location for walking Manhattan
Pros:

Excellent location in central Manhattan within easy walk to the subway and just about everywhere else. Easy transfer from JFK via airlink to Jamaica then subway. Friendly helpful staff. Breakfast onsite; you order at the counter then they bring it to your table. Nice outside seating area. Very near Penn Station for our ongoing journey. Plenty of places to eat nearby. Thanks to everyone at the Voco for a great start to our trip.

Cons:

All great, thanks!

2026-09-11 • via Nuitee
W
wei • family_with_children • cn
7
2026-09-11 • via Nuitee
T
Thiago • couple • br
9
2026-09-10 • via Nuitee
C
cesar • family_with_children • es
9
Hotel comodo, muy buena ubicación y personal muy agradable
Pros:

La ubicación y el personsl del hotel

Cons:

Las almohadas y la ausencia de armsrio

2026-09-10 • via Nuitee
M
Mario • couple • at
8
2026-09-10 • via Nuitee
J
Juan José • couple • es
8
Buen alojamiento para viajar a NYC.
Pros:

Es moderno, limpio y está muy bien ubicado. El personal también nos atendió muy bien.

Cons:

Pedimos una habitación con vistas a la ciudad y eran vistas a un patio interior.

2026-09-10 • via Nuitee
O
Oliver • extended_group • de
5
Für 3 Nächte war es okay, nochmals würden wir das Hotel nicht mehr nehmen.
Pros:

Der Service und die freundlichen Mitarbeiter.
Frühstück war sehr gut!

Cons:

Die Sauberkeit war nicht so schön. Es kam Nachts Wasser aus der Decke im Bad, wurde zwar abgestellt und man hat uns nur die Servicegebühr von 28Dollar erstattet. Da das Hotel ausgebucht war konnte man uns auch kein anderes Zimmer geben.

2026-09-09 • via Nuitee
C
Claudia • solo_traveller • ch
9
Eine sehr gute Wahl
Pros:

Die Aussicht aus unserem Hotelzimmer im 22. Stock, die Lage des Hotels, das bequeme Bett, die Putzequipe

Cons:

Dass die Tür zum Bad nicht offen blieb, die etwas schwache Duschbrause, der bei jedem Stockwerk nervig piepsende Lift

2026-09-09 • via Nuitee
אלה • couple • il
7
2026-09-09 • via Nuitee
R
Renata • family_with_children • br
8
Pros:

O tamanho do quarto é adequado. O banheiro muito bom. O hotel em sim é bom, vale a pena pelos valores de NY.

Cons:

Infelizmente a região da Timas Square não é mais adequada para se hospedar, muito suja, fedorenta e barulhenta.

2026-09-09 • via Nuitee
C
Charnelle • family_with_children • us
9
2026-09-09 • via Nuitee
D
Diane • extended_group • gb
4
My stay at the Voco was just ok. Overpriced and bedroom not clean.
Pros:

free popcorn and some drinks. Staff at the reception were ok.

Cons:

The room was not clean and the AC was smelly. The person at the info desk was on her FaceTime and eating bananas. She then left the desk to smoke outside the door. Very unprofessional.

2026-09-08 • via Nuitee
C
CLAUDIO • family_with_children • it
9
Pros:

Posizione ottima, colazione ottima, ma camere un po piccole per 4 persone...

Cons:

Attesa per l'ascensore

2026-09-08 • via Nuitee
Мазунин • family_with_children • ru
10
2026-09-08 • via Nuitee
M
MIRCO • solo_traveller • it
8
2026-09-07 • via Nuitee
A
ALEKSANDRA • family_with_children • it
8
Consigliato
Pros:

La posizione è ottima, vicino alla Subway

Cons:

Non c’era neanche un piccolo frigorifero in camera per rinfrescare l’acqua

2026-09-07 • via Nuitee