voco Times Square South New York by IHG

Hotels
•
Voco
8.4 (5311 reviews)
343 West 36th Street , New York , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Slow breakfast service
Limited elevators

Categories

Cleanliness
7.85
Several mentions of cleanliness issues in the reviews.
Service
9.35
Numerous positive remarks about staff being friendly and accommodating.
Location
9.35
Consistently praised for its excellent location close to attractions.
Room Quality
8.35
Rooms described as comfortable, although some were noted as small.
Amenities
7.85
Some amenities were called out positively but breakfast service needed improvement.
Value for Money
8.35
Reviews suggest a generally good value given the location and service.
Food and Beverage
7.35
Breakfast received mixed feedback; improvement needed in service during peak times.
Overall Experience
8.75
Most guests had a positive experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:07

Property Description

Central Location near Theater District
Located within walking distance of the Theater District, voco Times Square South New York, an IHG Hotel, is the perfect base for exploring the vibrant city of New York. With Macy's and Herald Square just 750 meters away, guests can easily indulge in shopping sprees and cultural experiences.

Modern Amenities and Services
Each room at voco Times Square South New York features a flat-screen TV, private bathroom, and complimentary coffee and tea facilities. The hotel also offers an outdoor terrace, on-site restaurant, fitness centre, and business centre for guests' convenience.

Exceptional Guest Services
Experience top-notch hospitality with a 24-hour front desk, concierge desk, and multilingual staff ready to assist you. Don't forget to savor the signature voco Times Square South New York cookie upon arrival, making your stay extra special.

Book now for an unforgettable stay at voco Times Square South New York, an IHG Hotel!

Important information:

Please note, that the hotel only offers daily self-parking at 50USD per day. Parking fees vary for oversize vehicles.

Please note, that children 7 years old and below eat breakfast for free.

Breakfast is a "Grab and Go" option.

We will accept packages for Guests at a fee of $5 per package.

Amenity fee includes:
-Two pairs of Voco Slippers.
-Complimentary on-demand classes in fitness center
-Digital Library Access on-property through Press Reader
-Finch's Den Credit ($10)
-Specialty Drink upon arrival -Complimentary Lobby Popcorn and Refreshments DailyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Property Accessibility

Total Disability Score: 54.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 141
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 5311 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 8.75
C
Camille • couple • fr
5
Cons:

Attention ! Ils vous font payés 150$ à l’arrivée comme une sécurité, ils disent que vous serez remboursé mais je bataille encore à obtenir mon argent trois semaines après avoir quitté l’hôtel. Lamentable je déconseille !!

2026-05-23 • via Nuitee
M
Mauricio • solo_traveller • co
9
2026-05-23 • via Nuitee
M
Mauricio • solo_traveller • co
9
2026-05-23 • via Nuitee
J
Justyna • couple • pl
8
2026-05-22 • via Nuitee
R
Rayanna • couple • us
10
Amazing experience
Pros:

Location was perfect. Clean and comfortable. Super friendly staff. I’ll be back!

2026-05-22 • via Nuitee
R
Ruben • couple • pt
10
Maravilhosa
Pros:

A localização

Cons:

Nada

2026-05-22 • via Nuitee
J
Jennie • family_with_children • us
7
Good for the quick stay.
Pros:

Comfortable beds and clean bathroom, well supplied.

Cons:

No fridge for the price I paid.

2026-05-22 • via Nuitee
L
Lukas • extended_group • de
4
Ein eher mangelhaftes Hotel mit guter Lage für Touristen in Manhatten.
Pros:

Die Lage war für einen NYC Trip gut, da man zu allen Sehenswwürdigkeiten gut angebunden ist.

Cons:

Eröffnet wurde der negative Eindurck durch einen unfreundlichen Empfang bei Check-in. Die komplett fehlenden Verstaumöglichkeiten, der Geruch in der Lobby, nach Popcorn und Klostein, wie auch die absolut mangelnde Sauberheit im Zimmer haben den Eindruck verstärkt. Wer weiße Socken trägt, weiß hier wurde Monate lang nicht durchgewischt. Die Zimmer sahen nicht wie auf den Bildern aus und waren eher abgelebt. Ein Abend war die Dusche ohne Funktion, anschließend kam 2h braunes Wasser aus dem Hahn. Keine Info durch das Hotel sowie such keine kleine Aufmerksamkeit für die Unanehmlichkeiten.

2026-05-21 • via Nuitee
O
Ofer • solo_traveller • il
8
Pros:

Location

Cons:

Someone took Chocolads and birthday paper bag from our room.

2026-05-21 • via Nuitee
M
Michael • couple • kz
5
2026-05-21 • via Nuitee
R
Rhonda • solo_traveller • au
10
Pros:

Convenient location

Cons:

Liked every aspect of hotel

2026-05-21 • via Nuitee
F
Francesca • couple • us
8
2026-05-21 • via Nuitee
P
Patricia • couple • us
8
2026-05-21 • via Nuitee
J
Jay • couple • us
4
2026-05-21 • via Nuitee
A
Azhar • couple • at
10
2026-05-20 • via Nuitee
S
Shir • couple • il
9
2026-05-20 • via Nuitee
L
Leng • extended_group • kh
9
2026-05-20 • via Nuitee
לאור • couple • il
9
מלון מושלם נגיש ומפנק.
Pros:

מיקום מושלם יש מסביב מסעדות ותחבורה במרחק 10 דק הליכה. חדרים נקיים מאוד, מיטות נוחות, צוות אדיב מאוד. המלון מפנק בשתיה ופופקורן. הפנו אותנו להסעה משדה התעופה למלון ובחזרה.
תמורה נהדרת לתשלום

Cons:

חדרים מעט קטנים אבל הסתדרנו.

2026-05-20 • via Nuitee
K
Kamille • couple • br
5
2026-05-19 • via Nuitee
V
Victoria • couple • gb
2
Not worth the price ! And it’s not near Times Square you have to walk like 20-25 mins
Pros:

Nothing !

Cons:

I hated the shower it was full of limescale, I feel like the pics on booking.com is not fully matching the reality of what you get. The bed was super soft I don’t like that it’s not good for my back. Thin windows heard everything happening on the street at night, after a long delayed flight I couldn’t sleep properly. The elevator look old and dodgy it felt like a glamorised motel more than a hotel. I feel like the hotel needs renovations. I couldn’t stay for the rest of the duration I checked out the next morning and found somewhere else. Best decision I made ! Disappointing because the voco in Paris is much more comfortable I thought I’ll get the same experience

2026-05-19 • via Nuitee