Hotel Du Vin & Bistro Tunbridge Wells

Hotels
•
Hotel du Vin
8.4 (1685 reviews)
Crescent Road , Royal Tunbridge Wells , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Outstanding service
Great location
Exceptional food quality
Cons:
Poor breakfast quality
Rooms need updating
Issues with room space

Categories

Cleanliness
7.23
Mixed sentiment; clean rooms mentioned, but concerns over safety and space in room.
Service
9.7
Outstanding service highlighted, particularly from staff like Sunny who provided an exceptional experience.
Location
8.74
Location was positively noted in multiple reviews.
Room Quality
7.19
Room quality received negative feedback due to outdated rooms and space issues.
Amenities
8.72
Amenities such as dining experiences received high praise, though coffee availability was criticized.
Value for Money
7.68
Some reviews indicated poor value for the price, particularly regarding breakfast.
Food and Beverage
9.23
Food quality received high praise, especially for the wine dinner experience.
Overall Experience
8.7
Overall experiences were largely positive with a few noted concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:51

Property Description

Historic Charm and Elegance
Step back in time at Hotel du Vin Tunbridge Wells, a Grade II Listed mansion dating back to 1762. This historic property exudes charm and elegance, offering a unique stay for guests looking for a touch of luxury.

Stylish Rooms with Antique Touches
Indulge in the stylish rooms at Hotel du Vin, featuring a blend of modern amenities and antique furnishings. Relax in comfort surrounded by unique pieces, with some rooms even boasting luxurious roll-top baths for the ultimate relaxation experience.

Fine Dining and Wine Experience
Savor a culinary journey at Hotel du Vin's bistro-style restaurant, where a classic European menu awaits. Pair your meal with a selection from the Burgundy Bar's extensive wine list, and unwind in the elegant lounge for a truly unforgettable dining experience.

Book your stay at Hotel du Vin Tunbridge Wells and immerse yourself in history, luxury, and exceptional hospitality.

Important information:

We are currently enhancing our building with upgrades like new windows, gutters and a refreshed chimney; part of our commitment to an even better guest experience. Work is scheduled until mid-June, and you may notice some scaffolding and daytime noise during this period. Thank you for your patience as we make these positive changes.

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs, per night. Dogs are allowed in designated guest rooms-please notify the hotel in advance.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 1685 reviews
Cleanliness: 7.23
Service: 9.7
Location: 8.74
Room Quality: 7.19
Amenities: 8.72
Value for Money: 7.68
Food and Beverage: 9.23
Overall Experience: 8.7
A
Adam • couple • gb
9
Friendly staff, food was good, and we got upgraded which was really nice!
Pros:

Location and comfort.

Cons:

Had to park in a local car park.

2026-09-13 • via Nuitee
T
Tim • solo_traveller • us
10
2026-09-12 • via Nuitee
V
Victoria • couple • gb
2
Cons:

It needs a lot of work. For the price it is not worth it.

2026-09-12 • via Nuitee
J
janet • solo_traveller • gb
8
Great location and comfy
Pros:

Great location
Enormous room
Friendly and helpful staff
Lovely patio for alfresco dining

Cons:

Location of power sockets - had to use the kettle on the floor in the corner

2026-09-10 • via Nuitee
D
David • family_with_children • gb
8
Excellent food but staff made it memorable
Pros:

Excellent breakfast, very comfortable bed but room a little small to warrant a 'classic classification'.

Cons:

Size of room and peeling paint in bathroom.

2026-09-08 • via Nuitee
C
Chris • couple • gb
9
2026-09-04 • via Nuitee
F
Frits • couple • ch
9
Pros:

Grosses Zimmer

Cons:

Harte Matratze un Kissen.

2026-09-03 • via Nuitee
M
Mike • couple • gb
9
Excellent location, exceptional staff and excellent food
Pros:

Location, staff, food

Cons:

Access to bathroom was down stairs

2026-09-03 • via Nuitee
J
James • couple • gb
1
Not Happy - things I paid for were absent on during the duration of my stay.
Pros:

Hotels require you to pre-pay these days. There was a time when you paid your bill at Check Out. My problem is that I prepaid a lot of money for a Junior suite and significant premium room amenities that I paid for were absent. On reporting it, the issue was not fixed. On emailing a complaint, i have been ignored.

It;s not acceptable.

Cons:

Issues raised were not dealt with and fixed.
Customers should not be the ones to find problems in a premium hotel room.
Being ignored and not dealt with as a priority or even made to feel that my custom was important.

2026-09-03 • via Nuitee
H
HAZEL • couple • gb
9
Overall a very comfortable and convenient stay for a wedding at a venue nearby, in Tunbridge Wells.
Pros:

Room - We were given an upgrade to a Classic room, as our Cosy room, wasn’t ready for the early requested check in. So we’re very pleased.

Cons:

There was a huge hairball in the bottom cupboard of the wardrobe!

2026-09-02 • via Nuitee
W
William • couple • gb
8
Pros:

A beautiful building in a great location

Cons:

Dinner was expensive (for the portion size)

2026-09-01 • via Nuitee
J
Juliet • solo_traveller • gb
8
Fabulous hotel
Pros:

The location is excellent. The room was spotless, spacious and very comfortable. The bathroom is huge with an excellent shower and luxurious toiletries. Reception and the other public areas are very attractive. The staff were helpful and positive.

Cons:

Nothing to dislike.

2026-09-01 • via Nuitee
R
Richard • solo_traveller • gb
8
2026-09-01 • via Nuitee
M
Michelle • couple • gb
10
Great hôtel breakfast was amazing location fantastic
Pros:

I liked the fact that it is as very central and the staff were very polite snd professional

Cons:

My sons room was a lot nicer than mine - think they’ve done up some rooms and not others

2026-08-31 • via Nuitee
N
NATHALIE • couple • fr
10
Très beau séjour dans le Kent
Pros:

Hôtel très bien situé pour visiter les châteaux et jardins de la région . Très grande chambre. Plateau de courtoisie avec petits gâteaux et sélection de thé . Bon restaurant. Accueil chaleureux et professionnel

2026-08-31 • via Nuitee
D
David • family_with_children • gb
8
Very comfortable very good staff
Pros:

Very good looking building!

Cons:

All ok!

2026-08-27 • via Nuitee
R
Rennie • solo_traveller • gb
8
Great building, wonderful set up and amazing staff. Bistro didn’t match it, tho staff there were wonderful too.
Pros:

Lovely building and wonderful staff, who couldn’t do enough for you.

Cons:

I thought the food was a little bland, and expensive for what it was. I also thought the wine list was extortionate.

2026-08-26 • via Nuitee
S
Steven • couple • gb
9
Excellent stay in a 5 star hotel
Pros:

The Hotel is in a beautiful building and was very clean and tidy . The breakfasts were amazing , plentiful buffet selection and a good choice of cooked breakfasts . The chefs at the hotel must be excellent cooks as the quality of the cooked breakfasts were superb !
The bedroom was large , the bath and shower room also large and stylish . The bed was so comfortable . The staff were on hand at all times and very friendly and professional . Sam at reception was very helpful . The hotel is within walking distance of the town .

Cons:

Parking was restricted but we did pre book a place although if you had a large car bays are very small .

2026-08-26 • via Nuitee
K
Karen • couple • gb
9
2026-08-25 • via Nuitee
S
Susan • solo_traveller • gb
8
Pros:

Great location, fabulous breakfast, and helpful, happy staff.

Cons:

We stayed in a deluxe room, and although the bed was very comfortable, it was definitely in need of new decoration and carpet. A bit run down, especially at the price we paid.

2026-08-25 • via Nuitee