Hotel Haven

Hotels
9 (866 reviews)
Unioninkatu 17 , Helsinki , fi

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Central location
Cons:
Room temperature issues
Damp smell in some rooms

Categories

Cleanliness
8.33
Some reviews indicate that the room had a damp smell and could be fresher.
Service
9.3
Multiple guests praised friendly and helpful staff.
Location
9.34
The hotel is centrally located, making it easy to explore the city.
Room Quality
8.79
Rooms are generally spacious and comfortable, though some feedback highlights temperature control issues.
Amenities
8.82
Amenities noted include a good bar and breakfast offerings, but some guests mentioned the fitness equipment is older.
Value for Money
8.78
Guests find the offerings worth the price considering the overall experience.
Food and Beverage
9.33
Breakfast received high praise, with many specific items mentioned positively.
Overall Experience
9.3
Overall, guests had a highly satisfactory experience and many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:03

Property Description

Luxurious Accommodation - Hotel Haven offers elegant rooms with luxury beds, spa-style bathrooms, and a Chromecast multimedia streaming system. The air-conditioned rooms feature modern décor, a minibar, and a variety of TV channels.

Scenic Views and Convenient Location - Situated overlooking Helsinki Harbour, Hotel Haven provides stunning views of the Presidential Palace, Market Place, and Uspenski Cathedral. Located near Esplanadi shopping streets, guests can enjoy a convenient and picturesque stay.

Exceptional Amenities - Guests can unwind in the elegant foyer by the fireplace, enjoy a selection of hot beverages and drinks at Bar Haven, and savor breakfast in the historic Sundmans building with panoramic views of Market Square and the harbor.

To experience luxury, convenience, and exceptional service, book your stay at Hotel Haven now.

Important information:

The property requires that the credit card holder’s name matches the guest’s name on the booking confirmation. Guests are required to show photo identification and the same credit card used for booking upon check-in.

When booking a nonrefundable rate, the property will provide detailed payment instructions via email with a link to secure the booking.

When booking 5 or more rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HEL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 9 years old stay for € 20 per person per night when using an existing bed.
    Children from 10 years old to 17 years old stay for € 50 per person per night when using an existing bed.
    Children from 3 years old to 9 years old stay for € 20 per person per night when using an available extra bed.
    People 10 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 39 per day.

Location

Guest Reviews

9
Based on 866 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
R
Ramadama • Couples • New Providence, New Jersey
10
Great location by the old warf
Pros:

The rooms are a reasonable size with comfortable beds. Our room has a bath tub & a shower in it. The breakfast brunch was very good with a wide variety of foods. The staff at the hotel was extremely nice. One morning due to jet lag we missed making it to the breakfast by a few minutes. The staff arranged for the kitchen to bring up delicious sandwiches, orange juice, smoothies & coffee. It was delicious & so very nice of them. The location is convenient to the sites, restaurant, boat cruise, etc.

2026-05-23 • via Tripadvisor
D
David • couple • us
6
Dated facility, staff could provide better service, poor value.
Pros:

Location; bed was comfortable

Cons:

It was dated; the staff were not the most helpful; plumbing and shower were awkward

2026-05-23 • via Nuitee
I
Iina • couple • fi
10
2026-05-21 • via Nuitee
K
Katja • couple • fi
10
Upea hotelli!
Pros:

Tyylikäs, upea ja aivan mielettömän hyvä asiakaspalvelu. Pääsimme kirjautumaan 2 tuntia oikeaa aikaa aiemmin koska huoneemme sattui olemaan valmiina. Olimme tästä aivan todella yllätyneitä koska nykyisin tällaista joustoa on todella harvoin. Aamupala oli myös erinomainen.

2026-05-21 • via Nuitee
N
Natalia • couple • es
10
EXcelente
Pros:

Desayuno, localizacion

2026-05-21 • via Nuitee
M
Massa • couple • fi
8
2026-05-20 • via Nuitee
A
Alexander • solo_traveller • fi
10
2026-05-20 • via Nuitee
I
Ieva • family_with_children • lv
8
Pros:

The hotel is located in a very central place, the breakfast is nice, bed was huge and comfy, the staff was kind and solved a issue very quickly

Cons:

A truly lovely and charming hotel, beautifully designed, with a very comfortable bed, an excellent location, and delicious breakfast.

However, in order to fully reflect a true five-star standard, I believe there is still some room for improvement when it comes to attention to finer details. For instance, clearer guidance on how to use the parking lift would be appreciated, as well as thoughtful touches such as a small welcome gift upon check-in or slippers readily available in the room rather than upon request.

These small details would further elevate the overall guest experience.

2026-05-19 • via Nuitee
V
Viisteensaari • solo_traveller • fi
10
2026-05-18 • via Nuitee
H
Helen • couple • ca
9
2026-05-17 • via Nuitee
J
jobalondon5 • Couples • London, England
6
Not quite a five star experience
Pros:

Great location on the water front, but lacking in some areas - a very good four star but not quite a five star experience.

2026-05-15 • via Tripadvisor
A
Ahti • family_with_children • ae
9
2026-05-15 • via Nuitee
A
Ariane • couple • br
10
2026-05-14 • via Nuitee
M
Merja • solo_traveller • fi
9
Pros:

Kaikki kauniisti. Siistiä. Upeat sängyt. Hieno aamiainen. Hyvä, kohtelias vuorovaikutus. Kiitos

Cons:

Puuttuu bidetta wc:ssä pytyn vieressä. Se kuuluu nykymukavuuksiin niin naisilla kuin miehilläkin.

2026-05-11 • via Nuitee
F
Flaviana • solo_traveller • ch
9
2026-05-11 • via Nuitee
S
Sander • couple • fi
10
2026-05-10 • via Nuitee
S
Sanna • couple • fi
8
Pros:

Sijainti ja aamiainen oli taivaallinen.

Cons:

Viilennys ei toiminut huoneessa.

2026-05-10 • via Nuitee
8
838riittal • Couples
10
Beautiful hotel with great location
Pros:

Wonderful hotel! Great location, wonderful staff - professional and they know how to fulfill the customer's wishes. The rooms are beautiful, quiet and the bed is really good to sleep in. The breakfast fulfills our wishes, less is more

2026-05-09 • via Tripadvisor
M
Matti • couple • fi
9
Rentouttava
Pros:

Erinomainen ja laadukas aamiainen ja viihtyisöt huoneet ml. kylpyhuone.

2026-05-05 • via Nuitee
K
Kirils • couple • lv
10
2026-05-04 • via Nuitee