Meliá Costa Atlantis Tenerife

Hotels
Meliá Hotels & Resorts
8.7 (1139 reviews)
Avenida Venezuela, 15 , Puerto de la Cruz , es

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Excellent location near the sea
Cons:
Cleanliness issues in rooms
Inconsistent food quality

Categories

Cleanliness
7.41
Several reviews mentioned issues with cleanliness and room conditions.
Service
9.88
Friendly staff reported in several reviews, indicating good service.
Location
9.92
Multiple reviews highlight the perfect location and beautiful surroundings.
Room Quality
7.87
Some rooms were reported as damp and with issues related to air conditioning.
Amenities
8.9
Mention of good facilities like the pool and gym, despite some complaints.
Value for Money
8.36
Concerns about the overall value, particularly regarding food pricing.
Food and Beverage
7.91
Mixed reviews regarding food quality and variety.
Overall Experience
9.38
Generally a good stay with several positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:33

Property Description

Luxurious Accommodation with Spectacular Views

Spa and Wellness Retreat
Indulge in relaxation at the hotel's top-floor spa with panoramic sea views. Enjoy the thermal circuit, sauna, Turkish bath, and rejuvenating massages for the ultimate pampering experience.

Culinary Delights and Entertainment
Savor a delightful buffet breakfast and authentic Spanish dishes at the on-site restaurant. Unwind at the pool bar or chic terrace lounge with a refreshing drink in hand.

Central Location with Easy Access to Attractions
Conveniently situated in the city center, explore nearby shops, bars, and cafes. Don't forget to visit the thrilling Loro Parque Theme Park just a short distance away.

Book now for an unforgettable stay at Sol Costa Atlantis Tenerife!

Important information:

All cots are subject to availability.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note half-board rates include breakfast and dinner. Drinks are not included in the price.

Parking cannot be reserved in advance and is subject to availability at the time of check-in.

Please note that guests under 16 years are not allowed in the spa.

When booking 9 rooms or more, different policies and additional supplements may apply

Please inform the hotel before arrival when travelling with your dog. An additional charge applies of EUR 50 per dog per night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

8.7
Based on 1139 reviews
Cleanliness: 7.41
Service: 9.88
Location: 9.92
Room Quality: 7.87
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 9.38
M
MONICA couple es
9
2026-08-28 via Nuitee
O
Olga solo_traveller es
10
Genial
Pros:

Todo.

Cons:

Nada.

2026-08-28 via Nuitee
R
Rob family_with_children nz
9
A great 9 days in Puerto de la Cruz. Beautiful hotel and pool.
Pros:

Beautiful pool, great location and helpful staff.

Cons:

There were some dangerous slippery patches around the pool area (specifically near the bar). Water was cleaned away but returned (seemed to be coming from a drain). I slipped and hurt myself.

2026-08-28 via Nuitee
B
Buntrock couple es
9
Wir werden dieses Hotel gern wieder besuchen.
Pros:

Ein exelentes Frühstück, reiche Auswahl mit zusätzlichem Angebot a la Card.
Täglich frisches Wasser auf das Zimmer.
Sehr zuvorkommendes Personal.

2026-08-27 via Nuitee
M
MARÍA GORETTI solo_traveller es
9
2026-08-27 via Nuitee
V
Víctor solo_traveller es
5
Pros:

La ubicación

Cons:

Los ascensores son pocos y están colapsados. El desayuno le faltaba variedad

2026-08-27 via Nuitee
S
shira couple il
7
I expected much more from such an hotel which was the most expensive one in the area. The value for money was low.
Pros:

1 Elevator didn’t work we had to wait so long for it to arrive that we had to go down the stairs few times a day ! 9 floors! Doesn’t make any sense! Also the premium level room views were fantastic but the room especially the bathroom needs renovation!! And the TV has NO channels in English!! Don’t understand that. It was a dissatisfaction

Cons:

As i mentioned
The tv has no English Channels - nothing to watch
One of The elevators didn’t work so we had to go down by the stairs few times a day 9 floors, otherwise waiting so long for the elevators to come
Bathroom situation bad. Needs renovation ASAP

2026-08-26 via Nuitee
A
ANNA Mª solo_traveller es
8
2026-08-26 via Nuitee
A
Ahad solo_traveller sa
10
شكراً لكم واخص بالشكر الاخ عبدول في الافطار كان حريص جداً على تقديم الخدمات بشكل احترافي
Pros:

الموقع جميل والموظفين خدومين

Cons:

عدم وجود شاطئ خاص، والفطور اتمنى توضيح كل طبق باللغه الانجليزية لاننا كمسلمين لانستطيع اكل لحوم الخنزير. وشكراً لكم 🤍

2026-08-26 via Nuitee
C
Carmen family_with_children es
9
Pros:

Desayuno muy completo. Habitaciones muy comodas. Baño amplio.
Ubicacion perfecta. Alegria, la chica del club infantil, un 10!
Piscina infantil llamativa en su forma.

Cons:

No servicio de parking gratuito. Por la zona no es sencillo aparcar.

2026-08-26 via Nuitee
M
Marc stephan family_with_children fr
10
Hôtel grand confort et magnifique
Pros:

Emplacement très proche de la mer et du centre ville . Hôtel très élégant et bien équipé

Cons:

Rien

2026-08-25 via Nuitee
S
Sofia couple gr
10
2026-08-25 via Nuitee
O
Oksana family_with_children be
5
Pros:

Hotel are Nice food are good but that you have to pay for water during the dinner it’s not normal we were first in hotel where we have pay 4€ per water and if you are with family of 4 it’s much more then it’s not about money but ppl it’s just water

2026-08-24 via Nuitee
J
Jakub couple pl
10
2026-08-23 via Nuitee
J
JOSE ANGEL solo_traveller es
8
2026-08-23 via Nuitee
C
Candelaria Maria solo_traveller es
10
2026-08-23 via Nuitee
R
Robert family_with_children at
6
Preis/Leistung war sehr gut, nur ein paar sachen gehören noch renoviert...
Cons:

Alter teppich am gang und ist sehr verschmutzt und armaturen tw. Locker.

2026-08-23 via Nuitee
L
Loane couple fr
9
2026-08-22 via Nuitee
F
Fisher couple gb
4
Disappointing but not awful
Pros:

Sea views are incredible from the rooms. One of the people at the front desk was amazing helping us sort out the right room.

Cons:

Pool bar staff are unbelievably rude. Makes a bad atmosphere around the pool. Pool bar food is unsafe - cooked in a microwave and many items on the menu are inedible. Burger that was microwaved and hot and cold in some sections. Came back the whole plate microwaved hot. Inedible poke bowl. Inedible chewy chicken in club sandwich. Couldn’t even complain directly as the staff were so rude. Overall quite tired hotel need updating. Looks much better in photos. Tiny lifts needed waiting for a very long time. Tiny gym and very hot - unsafely hot to work out in without air con. Breakfast buffet ok, dinner buffet poor. I made staff aware of the issues in pool bar and gym, and they apologised vacantly, didn’t seem to care.

2026-08-21 via Nuitee
A
Angela couple es
9
2026-08-21 via Nuitee