Comfort Aparthotel Carcassonne

Hotels
•
Comfort Suites
7.6 (3756 reviews)
14 Route de Villemoustaussou , Carcassonne , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Secure parking
Affordable price
Cons:
Cleanliness issues
Inadequate room amenities
Noise from outside

Categories

Cleanliness
6.31
Some reviews indicate cleanliness issues, such as hair in the bathroom and dirty sanitary facilities.
Service
8.28
Multiple reviews highlight the helpfulness and friendliness of the staff.
Location
8.32
Overall, the hotel's location is frequently praised, with proximity to the citadel and a calm environment.
Room Quality
6.77
Room quality varies, with some complaints regarding the size of beds and missing amenities.
Amenities
7.8
Amenities such as gym facilities and secure parking are mentioned positively, despite some missing items.
Value for Money
8.26
Many reviewers noted the affordable rates and good value for the services provided.
Food and Beverage
7.81
The breakfast received positive feedback, although some reviews mentioned minor issues with dining.
Overall Experience
7.28
Guests reported satisfactory stays with a few drawbacks, but overall enjoyment of their time.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 19:27

Property Description

Luxurious Apartments and Studios with Kitchenettes
Experience comfort and convenience at Zenitude Hôtel-Résidences Carcassonne with fully equipped kitchenettes in each apartment and studio, allowing you to prepare meals at your leisure.

Relaxing Outdoor Swimming Pool
Unwind by the inviting outdoor swimming pool, perfect for a refreshing dip after a day of exploring the charming walled city of Carcassonne.

Convenient Location and Amenities
Benefit from free WiFi, air-conditioning, and a lift servicing the accommodation. With easy access to the A61 and proximity to Carcassonne Train Station, enjoy a hassle-free stay.

Contact our reception during opening hours for a seamless check-in experience. Book now to secure your stay at Zenitude Hôtel-Résidences Carcassonne!

Important information:

For stays of more than 2 nights, a quick clean is carried out with no change of sheets or towels. End-of-stay cleaning is included.

For stays of 7 to 29 nights, a weekly cleaning is included with a change of sheets and towels, as well as end-of-stay cleaning.

When booking 5 rooms or for more than 12 people or more, different policies and additional supplements may apply.

Bachelor parties and similar celebrations are not permitted in the hotel.

A security deposit of EUR 200 is required on arrival after 15:00. This amount must be paid by credit card. This amount will be returned to you within 7 days of your departure. The amount will be fully refunded to your credit card if no damage has been found by the establishment.

It is possible to arrive outside reception opening hours, simply contact the residence in advance.

Please note that during the high season, the swimming pool is open from 10:00 – 20:00 from May to September.
Please also note that reception hours: :
Weekdays: 8am-12:30pm / 1:30pm-7:00pm
Weekends: 8:30am-12:30pm / 1:30pm-6:00pmPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 3756 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.32
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 7.28
S
Stefanie • couple • de
10
Auf der Durchreise eine Nacht hier verbracht und wir waren völlig zufrieden
2026-05-21 • via Nuitee
C
Cormier • solo_traveller • fr
9
Pros:

L'accueil exceptionnel de Thomas qui est parfait.Une personne dévouée, adorable comme on en voit rarement aujourd'hui.Vraiment merci Thomas ne changeait rien 👍😃

Cons:

Un peu loin du centre

2026-05-21 • via Nuitee
L
les2pats • solo_traveller • fr
8
2026-05-21 • via Nuitee
M
Michela • couple • it
6
2026-05-20 • via Nuitee
V
vallmajo • couple • es
8
2026-05-20 • via Nuitee
J
John • solo_traveller • nl
7
Pros:

Ruimte appartement, parkeer gelegenheid

Cons:

Hygiene algemeen, oudbollig mag wel opknapbeurt hebben.

2026-05-20 • via Nuitee
J
Jacques • couple • fr
8
Super séjour en Pays cathare.
Pros:

L'amabilité du personnel. La situation. L'appartement dans son ensemble. La tranquillité. Le parking.

Cons:

L'équipement de la cuisine. Par exemple il manquait un torchon vaisselle.... et d'autres petits détails.

2026-05-19 • via Nuitee
A
annie • solo_traveller • fr
6
Weekend
Pros:

La situation géographique, accès facile, la grandeur de l'appartement et la chambre confortable

Cons:

Pas de chauffage, la clim n'est pas réversible.
Les toilettes n'étaient pas propres ainsi que le micro-onde.
Décevant par rapport à la dernière fois où nous y avons séjourné

2026-05-19 • via Nuitee
A
Alfieri • extended_group • es
10
Pros:

Limpieza es la tercera vez y ahora es mi punto firme donde parar a dormir

2026-05-19 • via Nuitee
R
rene • couple • fr
4
Bof bof
Pros:

Le calme

Cons:

Les petits déjeuners "exceptionnels"!!!!
Pas de rideaux au salon

2026-05-19 • via Nuitee
K
Kamal • solo_traveller • fr
8
Pros:

Le personnel

2026-05-18 • via Nuitee
J
Jean-Pierre • couple • fr
7
Bon rapport qualité/prix
Pros:

Pratique et bon rapport qualité prix
Proche du centre ville

Cons:

Petit bug pour récupérer clef hors ouverture réception mais la permanence téléphonique a bien géré
Environnement et déco quelconque

2026-05-17 • via Nuitee
M
Mirjam en Alphons • solo_traveller • nl
8
Pros:

Het was een ruim, heel schoon en eenvoudig appartement.

2026-05-17 • via Nuitee
D
Damien • solo_traveller • fr
8
Pros:

Accueil vélo
Prix

2026-05-17 • via Nuitee
L
Lydia • couple • fr
7
Bon emplacement pour visiter la région
Pros:

La localisation, le calme.

Cons:

Je pense qu'il faudrait rénover les appartements.

2026-05-16 • via Nuitee
A
Anne • couple • fr
7
2026-05-16 • via Nuitee
B
Bertille • solo_traveller • fr
7
2026-05-15 • via Nuitee
S
Sylvana • solo_traveller • fr
7
2026-05-15 • via Nuitee
M
Marcel • couple • nl
7
Voor 1 dag prima maar anders om een ander bed vragen
Pros:

Netjes en schoon

Cons:

Het bed was klein en je rolde naar het midden

2026-05-15 • via Nuitee
C
Cedric • solo_traveller • fr
6
2026-05-14 • via Nuitee