Comfort Aparthotel Carcassonne

Hotels
•
Comfort Suites
7.6 (3847 reviews)
14 Route de Villemoustaussou , Carcassonne , fr

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Secure parking
Affordable price
Cons:
Cleanliness issues
Inadequate room amenities
Noise from outside

Categories

Cleanliness
6.31
Some reviews indicate cleanliness issues, such as hair in the bathroom and dirty sanitary facilities.
Service
8.28
Multiple reviews highlight the helpfulness and friendliness of the staff.
Location
8.32
Overall, the hotel's location is frequently praised, with proximity to the citadel and a calm environment.
Room Quality
6.77
Room quality varies, with some complaints regarding the size of beds and missing amenities.
Amenities
7.8
Amenities such as gym facilities and secure parking are mentioned positively, despite some missing items.
Value for Money
8.26
Many reviewers noted the affordable rates and good value for the services provided.
Food and Beverage
7.81
The breakfast received positive feedback, although some reviews mentioned minor issues with dining.
Overall Experience
7.28
Guests reported satisfactory stays with a few drawbacks, but overall enjoyment of their time.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 19:27

Property Description

Luxurious Apartments and Studios with Kitchenettes
Experience comfort and convenience at Zenitude Hôtel-Résidences Carcassonne with fully equipped kitchenettes in each apartment and studio, allowing you to prepare meals at your leisure.

Relaxing Outdoor Swimming Pool
Unwind by the inviting outdoor swimming pool, perfect for a refreshing dip after a day of exploring the charming walled city of Carcassonne.

Convenient Location and Amenities
Benefit from free WiFi, air-conditioning, and a lift servicing the accommodation. With easy access to the A61 and proximity to Carcassonne Train Station, enjoy a hassle-free stay.

Contact our reception during opening hours for a seamless check-in experience. Book now to secure your stay at Zenitude Hôtel-Résidences Carcassonne!

Important information:

For stays of more than 2 nights, a quick clean is carried out with no change of sheets or towels. End-of-stay cleaning is included.

For stays of 7 to 29 nights, a weekly cleaning is included with a change of sheets and towels, as well as end-of-stay cleaning.

When booking 5 rooms or for more than 12 people or more, different policies and additional supplements may apply.

Bachelor parties and similar celebrations are not permitted in the hotel.

A security deposit of EUR 200 is required on arrival after 15:00. This amount must be paid by credit card. This amount will be returned to you within 7 days of your departure. The amount will be fully refunded to your credit card if no damage has been found by the establishment.

It is possible to arrive outside reception opening hours, simply contact the residence in advance.

Please note that during the high season, the swimming pool is open from 10:00 – 20:00 from May to September.
Please also note that reception hours: :
Weekdays: 8am-12:30pm / 1:30pm-7:00pm
Weekends: 8:30am-12:30pm / 1:30pm-6:00pmPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 3847 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.32
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 7.28
L
Laetitia • family_with_children • fr
8
Nous sommes ravis de notre séjour.
Pros:

Nous avons été très bien accueilli le personnel est très chaleureux

Cons:

La moquette est vieillissante

2026-07-11 • via Nuitee
C
cadu • couple • fr
7
Pros:

L’emplacement et l’accueil .
La piscine .

Cons:

Le matelas et le bruit fort de la climatisation.

2026-07-11 • via Nuitee
J
Julian • family_with_children • fr
2
C’est rare mais je ne conseille pas
Pros:

Franchement… la piscine est le seul point positif

Cons:

Tout paraît très sale, la moquette est horrible, les lits aussi… honnêtement on a été très déçus de la propreté des lieux

2026-07-11 • via Nuitee
R
roland • couple • fr
10
2026-07-11 • via Nuitee
S
Salomé • solo_traveller • fr
5
Pros:

La proximité avec la cité de Carcassonne .
Le gentillesse des personnes à l'accueil

Cons:

Établissement vetuste avec le strict nécessaire dans la chambre.

2026-07-11 • via Nuitee
S
Sabrina • couple • gb
10
I arrived as a guest and left feeling like part of the family.
Pros:

I loved everything about my stay. The apartment was spotless, comfortable and very well maintained. The swimming pool was beautiful and peaceful, and the small gym was perfect for my daily workouts. The location is excellent, only about a 30-minute walk to La Cité de Carcassonne. Most of all, the staff were exceptional. Thomas, Marie-Pierre and Jean-Loris made me feel at home from day one. Everyone, including the housekeeping team, was incredibly kind, welcoming and professional. I couldn’t have asked for a better stay.

Cons:

Honestly, nothing. My stay exceeded my expectations, and I wouldn’t change a thing.

2026-07-10 • via Nuitee
P
Philippe BIETTE • solo_traveller • fr
10
2026-07-10 • via Nuitee
E
Eszter • couple • hu
8
2026-07-10 • via Nuitee
S
sandrine • family_with_children • fr
8
Très belle nuit et bon qualité prix
Pros:

La gentillesse du personnel et les explications claire.
Et la piscine

Cons:

Rien

2026-07-09 • via Nuitee
L
Leimontas • solo_traveller • de
9
2026-07-08 • via Nuitee
L
Léa • family_with_children • fr
8
2026-07-08 • via Nuitee
J
Johann • solo_traveller • at
8
Pros:

Der Pool, und der in der Nacht abgeschlossene Parkplatz.

2026-07-07 • via Nuitee
ÉLITE • solo_traveller • fr
7
2026-07-07 • via Nuitee
O
Oriol • solo_traveller • es
10
Pros:

El espacio y la comodidad

Cons:

El baño, olía mal

2026-07-07 • via Nuitee
M
Matteo • couple • it
6
2026-07-06 • via Nuitee
G
Georgina • couple • es
9
Excelente calidad precio
Pros:

Tranquilidad, pet friendly, limpio, comodo.

Cons:

Justo no funcionaba la hornilla electrica, pero habia microondas y hervidor de agua.

2026-07-06 • via Nuitee
A
Amelie • family_with_children • fr
8
Pros:

Personnel agréable, appartement bien agencé et bien équipé.
Piscine et fontaine à eau fraîche plate et gazeuse très appréciable

2026-07-06 • via Nuitee
M
Myriam • solo_traveller • fr
5
2026-07-05 • via Nuitee
R
Rinus • couple • nl
9
Prima
Pros:

Mooi hotel en schoon

Cons:

Je kunt er koken ?? 2 pit kookplaatje uit jaar 0. Op koken een probleem pannen worden niet goed heet om te koken of te bakken. Uiteindelijk redelijk gelukt met veel geduld.

2026-07-05 • via Nuitee
G
Guy • solo_traveller • fr
8
2026-07-05 • via Nuitee