Comfort Aparthotel Carcassonne

Hotels
•
Comfort Suites
7.6 (3786 reviews)
14 Route de Villemoustaussou , Carcassonne , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Secure parking
Affordable price
Cons:
Cleanliness issues
Inadequate room amenities
Noise from outside

Categories

Cleanliness
6.31
Some reviews indicate cleanliness issues, such as hair in the bathroom and dirty sanitary facilities.
Service
8.28
Multiple reviews highlight the helpfulness and friendliness of the staff.
Location
8.32
Overall, the hotel's location is frequently praised, with proximity to the citadel and a calm environment.
Room Quality
6.77
Room quality varies, with some complaints regarding the size of beds and missing amenities.
Amenities
7.8
Amenities such as gym facilities and secure parking are mentioned positively, despite some missing items.
Value for Money
8.26
Many reviewers noted the affordable rates and good value for the services provided.
Food and Beverage
7.81
The breakfast received positive feedback, although some reviews mentioned minor issues with dining.
Overall Experience
7.28
Guests reported satisfactory stays with a few drawbacks, but overall enjoyment of their time.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 19:27

Property Description

Luxurious Apartments and Studios with Kitchenettes
Experience comfort and convenience at Zenitude Hôtel-Résidences Carcassonne with fully equipped kitchenettes in each apartment and studio, allowing you to prepare meals at your leisure.

Relaxing Outdoor Swimming Pool
Unwind by the inviting outdoor swimming pool, perfect for a refreshing dip after a day of exploring the charming walled city of Carcassonne.

Convenient Location and Amenities
Benefit from free WiFi, air-conditioning, and a lift servicing the accommodation. With easy access to the A61 and proximity to Carcassonne Train Station, enjoy a hassle-free stay.

Contact our reception during opening hours for a seamless check-in experience. Book now to secure your stay at Zenitude Hôtel-Résidences Carcassonne!

Important information:

For stays of more than 2 nights, a quick clean is carried out with no change of sheets or towels. End-of-stay cleaning is included.

For stays of 7 to 29 nights, a weekly cleaning is included with a change of sheets and towels, as well as end-of-stay cleaning.

When booking 5 rooms or for more than 12 people or more, different policies and additional supplements may apply.

Bachelor parties and similar celebrations are not permitted in the hotel.

A security deposit of EUR 200 is required on arrival after 15:00. This amount must be paid by credit card. This amount will be returned to you within 7 days of your departure. The amount will be fully refunded to your credit card if no damage has been found by the establishment.

It is possible to arrive outside reception opening hours, simply contact the residence in advance.

Please note that during the high season, the swimming pool is open from 10:00 – 20:00 from May to September.
Please also note that reception hours: :
Weekdays: 8am-12:30pm / 1:30pm-7:00pm
Weekends: 8:30am-12:30pm / 1:30pm-6:00pmPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 3786 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.32
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 7.28
N
Noufel • solo_traveller • fr
10
2026-06-20 • via Nuitee
S
Sophie • solo_traveller • fr
7
Pros:

Accueil propreté calme

Cons:

Ras

2026-06-20 • via Nuitee
A
Alain • solo_traveller • fr
8
2026-06-20 • via Nuitee
L
LEPESANT • solo_traveller • fr
9
2026-06-19 • via Nuitee
V
VAN DE POLL • couple • nl
7
Pros:

L'emplacement géographique

Cons:

Les prix des chambres varient trop. Nous avons l'impression d'avoir trop payé pour une nuit en plus. Ce que nous n'avons pas compris pourquoi la piscine était fermée avant 19h. Nous, et les autres clients aussi, avons dû escalader pour accéder à la piscine.

2026-06-19 • via Nuitee
R
Rafael • solo_traveller • es
9
2026-06-19 • via Nuitee
M
Mattias Gustafsson • solo_traveller • se
8
Pros:

Comfy beds, very basic interior. Only spent one night, arrived late and left early so basically no interaction with staff. Everything worked fine, we (2 adult, 4 children) slept well. Ac worked excellent. A few scuffed edges here and there but for a budget alternative it's all good.

2026-06-19 • via Nuitee
C
Céline • solo_traveller • fr
9
Pros:

Le personnel sympathique, grand appartement, la salle de fitness petite mais très bien, ainsi que la piscine.

2026-06-18 • via Nuitee
S
Sandrine • solo_traveller • fr
9
Pros:

Très bon accueil
Chambre propre piscine très bien entretenue

2026-06-18 • via Nuitee
A
Aitor Guillén García • solo_traveller • es
5
Pros:

La piscina

Cons:

El molesto ruido del aacc y sobre todo, de la nevera. El aire aún podías pararlo y decidir pasar calor, pero la nevera no había forma y era insoportable.

2026-06-18 • via Nuitee
V
Victoria • couple • fr
10
Pros:

L’appartement était propre, super bien situé, je recommande fortement

2026-06-18 • via Nuitee
U
Uwe • solo_traveller • de
9
2026-06-18 • via Nuitee
Y
Yolanda • couple • es
10
2026-06-18 • via Nuitee
G
Geraldine • solo_traveller • fr
9
Cons:

Nous avons eu une chambre avec des cheveux dans le lit et les draps étaient pleins de sang très sal Nous sommes des clients habituels et très déçu de notre dernière venue. J ai pris des photos et vidéo inadmissible

2026-06-17 • via Nuitee
N
Neil • solo_traveller • gb
10
2026-06-17 • via Nuitee
F
florian • couple • fr
9
Presque parfait
Pros:

C’était quasi parfait

Cons:

Juste un petit problème au niveau du wifi
Les connexions surtout après 21 h étaient difficiles : ça moulinait beaucoup

2026-06-16 • via Nuitee
C
Claire • extended_group • ca
8
Accueil chaleureux et hébergement tranquille, situé près de la cité médiévale.
Pros:

Service exceptionnel du personnel à l’accueil, monsieur Thomas, qui nous a très bien accueillis

Cons:

Ce serait bien de n’avoir aucun tapis dans les chambres (allergie et propreté)

2026-06-16 • via Nuitee
V
Valérie • solo_traveller • fr
10
Très bon séjour à Ciboure !
Pros:

Hôtel idéalement situé, propre et agréable. L’accueil a été chaleureux et sympathique dès notre arrivée.
L’emplacement est un vrai plus : tout peut se faire à pied, y compris la balade jusqu'au front de mer et vers Saint-Jean-de-Luz. Nous avons particulièrement apprécié les promenades en fin de journée le long du port, jusqu'au magnifique Fort de Socoa. Le cadre est superbe, avec de très belles vues sur l'océan et le port.
Un excellent point de départ pour découvrir la région sans avoir à utiliser la voiture. Nous recommandons sans hésiter !
Une adresse idéale pour profiter de Ciboure et de Saint-Jean-de-Luz en toute tranquillité.

2026-06-15 • via Nuitee
A
Anabela • solo_traveller • fr
10
Pros:

Escale à confort appartement hôtel zenitude Carcassonne, parfait, calme avec piscine. Thomas à la réception d'une gentillesse exceptionnelle. Appartement spacieux et très propre, avec le nécessaire pour y passer quelques jours. Petit déjeuner buffet, salé et sucré payment en plus. Local pour vélo et parking gratuit sécurisé. Ville et cité, château à 20min en vélo.

2026-06-15 • via Nuitee
L
Laurence • solo_traveller • fr
10
Pros:

accueil très sympa
appartement fonctionnel

Cons:

proximité d'une route fréquentée mais on s'y fait vite

2026-06-15 • via Nuitee