Holiday Inn Express London - Wandsworth by IHG

Hotels
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Holiday Inn Express
8.2 (5667 reviews)
Smugglers Way , London , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast
Cons:
Temperature control issues
Noise disturbances
Unfriendly reception upon arrival

Categories

Cleanliness
7.59
Several reviews mentioned rooms as clean, but one indicated some neglected maintenance issues.
Service
9.06
Overall, staff were described as friendly and helpful in many reviews, although one mention of unfriendly reception impacted the score.
Location
8.6
Multiple reviews highlighted the good location, with easy access to transport.
Room Quality
7.55
Some guests found rooms comfortable while others reported issues like temperature control and worn conditions.
Amenities
8.08
Some amenities were praised, but there were complaints about basic features not functioning properly.
Value for Money
8.04
While some guests felt the hotel was worth the money, others believed the prices were too high for the quality.
Food and Beverage
8.59
Breakfast received positive comments from multiple guests who appreciated the variety.
Overall Experience
8.06
Guests had mixed experiences; some were satisfied while others had significant issues impacting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:09

Property Description

Modern Hotel with Convenient Location

Inclusive Breakfast and Free WiFi

Start your day with a hearty breakfast buffet and stay connected with free WiFi throughout your stay.

Comfortable Rooms and Lounge Bar

Relax in air-conditioned rooms with flat-screen TVs and enjoy a range of snacks and beverages at the lounge bar.

Near Major Attractions and Transportation

Explore central London just a short train ride away and easily reach Gatwick Airport. With limited on-site parking and proximity to popular landmarks, your stay at Holiday Inn Express Wandsworth will be both convenient and enjoyable.

Book now for a memorable stay in London!

Important information:

When booking the Double Room with Sofa Bed and you require an extra bed, you must notify the property via the Special Requests box during the booking process.

Please note that the card used to make the reservation must be presented upon check-in and verified by a PIN.

Please note that cash payments are not allowed.

When traveling with pets, please note that an extra charge of GBP 30 per pet, per stay applies. Please inform the property in advance of your stay if you plan to bring a pet.

Rooms each have a flat-screen TV, tea/coffee facilities, ironing facilities, a desk and a comfortable bed. Also, they have a modern private bathroom with a power shower, hairdryer and free toiletries.

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Property Accessibility

Total Disability Score: 75
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 5667 reviews
Cleanliness: 7.59
Service: 9.06
Location: 8.6
Room Quality: 7.55
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.06
S
Shivani K • family_with_children • gb
2
*Unacceptable abd racist Guest Experience at Holiday Inn, NO AIRCON in rooms”*
Pros:

Location

Cons:

I am writing to formally complain about a highly disappointing stay at Holiday Inn Wandsworth, London, which was booked through Booking.com.

A significant part of the issue was that the hotel room did not have air conditioning available, despite this not being adequately disclosed at the time of booking. During check-in, I was informed by hotel staff that for reservations made through third-party platforms such as Booking.com, the hotel had simply removed "air conditioning" from the facilities list. This does not constitute clear or adequate disclosure. The absence of such a basic amenity, particularly during warm weather in London, should have been prominently highlighted before a customer commits to a booking.

On the day of our arrival, the outside temperature was approximately 26°C. The only notification I received was a message sent after the booking had already been completed. As I only saw this message shortly before check-in, it did not provide sufficient notice to make alternative arrangements. Had the lack of air conditioning been clearly disclosed during the booking process, I would have selected alternative accommodation.

When I raised my concerns at reception, Jake was dismissive and appeared unwilling to engage constructively with the feedback. Rather than acknowledging the issue, my concerns were brushed aside, which further added to the frustration of the experience.
The hotel's solution was to provide a fan. Unfortunately, the fan was extremely noisy and made it very difficult to sleep. I am not normally a light sleeper, yet I slept very poorly throughout the stay as a result of the heat and constant noise.

This wasn’t it- another Most concerning incident was a comment made by another receptionist during check-in. My 14-year-old niece was asked where we were from, and when she replied that we are from India, the receptionist said we should be used to warm weather and therefore be fine without air conditioning.

2026-06-20 • via Nuitee
D
Daniel • family_with_children • ar
8
2026-06-20 • via Nuitee
T
traveller • solo_traveller • fi
7
2026-06-19 • via Nuitee
H
Hemingway • solo_traveller • gb
7
2026-06-18 • via Nuitee
K
Kihara • couple • br
10
2026-06-18 • via Nuitee
R
Robert • solo_traveller • pl
8
Pros:

Superb

2026-06-18 • via Nuitee
J
Jefferson • solo_traveller • br
9
2026-06-18 • via Nuitee
• solo_traveller • gb
8
Good comfortable room and bed. Good breakfast
Pros:

Good location

Cons:

No problems

2026-06-18 • via Nuitee
M
Małgorzata • solo_traveller • pl
10
Pros:

Czystość pokoju. Obsługa bardzo pomocna

Cons:

Dodatkowe łóżko nie było zbyt wygodne, ale przy rozkładanych łóżkach należy się tego spodziewać, że wyczuwa się konstrukcję.

2026-06-16 • via Nuitee
S
Sabrina • solo_traveller • gb
6
Pros:

Close to train station

Cons:

Light broken in bathroom
Sink blocked
Room stank of bo when we arrived

2026-06-15 • via Nuitee
G
GEMA • solo_traveller • es
8
2026-06-15 • via Nuitee
O
Owczarzak • couple • gb
8
Pros:

Lokalizacja i czystość w obiekcie

Cons:

Około północy Pan z personelu zapukał do drzwi i zapytał jak się nazywam bo ktoś z obsługi coś namieszał z pokojami. Mało sympatycznie. No i minus za płatny parking przy hotelu

2026-06-15 • via Nuitee
C
Carlos • couple • ar
10
2026-06-15 • via Nuitee
A
annick • family_with_children • fr
7
Chambre un peu limite en dimensions pour 4 personnes ( 2 adultes 2 enfants..une fois le canapéouver
2026-06-15 • via Nuitee
D
David • family_with_children • gb
8
If needed to be in this area in the future then we would definitely consider staying here again.
Pros:

Staff were helpful, friendly and able to provide answers to all our questions, nothing was too much trouble. a little surprised that we went to breakfast almost at the start but some items were a little cooler than expected, that said there was in deed a full selection of all items. We needed to leave our bags after checkout and this was handled without any drama.

Cons:

Had planned to dine at the hotel in the evening but felt the choice was quite limited and the same could be said about the drinks selection at the bar.

2026-06-15 • via Nuitee
W
Wendelska • solo_traveller • pl
10
2026-06-14 • via Nuitee
A
Adelaide • couple • es
8
Pros:

Muy limpio , atención muy buena de parte del personal.

Cons:

Que el desayuno es lo mismo cada día, me gustaría más variedad.

2026-06-14 • via Nuitee
A
Ann • couple • gb
8
Pros:

Excellent value for money and convenient location

2026-06-14 • via Nuitee
Y
Yuri Chernetskiy • solo_traveller • ua
10
2026-06-14 • via Nuitee
H
Hazel • solo_traveller • gb
7
Pros:

Staff were very nice and helpful.

Cons:

A year on since my last visit, the air conditioning in tge rooms still wasn't working. It was a warm weekend, so barely slept due to the heat and the noise from outside our broken and,I think single glazed window.

Pillows were also uncomfortable.

2026-06-14 • via Nuitee