Holiday Inn Express Newcastle City Centre by IHG

Hotels
•
Holiday Inn Express
8.6 (6793 reviews)
Waterloo Square, St James Boulevard , Newcastle upon Tyne , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Pillows too hard
Noisy corridors

Categories

Cleanliness
8.28
Most reviews mention cleanliness positively, but some noted the need for deep cleaning.
Service
9.05
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.09
Numerous reviews highlight the excellent location near the train station and city center.
Room Quality
8.04
Room quality received mixed feedback, with some noting issues with bed comfort.
Amenities
8.57
Basic amenities were available, but noted some issues with the internet and room comfort.
Value for Money
8.43
Most reviews suggest it is reasonably priced considering the location and services.
Food and Beverage
8.58
Breakfast was described positively, though some found it too crowded.
Overall Experience
8.75
Overall positive experiences shared, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:29

Property Description

Central Location and Modern Amenities
Located in the heart of Newcastle, Holiday Inn Express offers stylish accommodation just steps away from major attractions and transportation hubs. Each modern bedroom is equipped with essential amenities like a flat-screen TV, work desk, and free WiFi, ensuring a comfortable stay for every guest.

Delicious Breakfast and Refreshing Beverages
Start your day right with a generous breakfast buffet at The Great Room, offering a variety of hot and continental options. Throughout the day, guests can also indulge in light snacks and beverages, perfect for a quick pick-me-up or a relaxing evening.

Convenient Meeting Facilities
For business travelers, the hotel provides a meeting room with a projector available for hire, ideal for hosting conferences or presentations. With its central location and modern amenities, Holiday Inn Express is the perfect choice for both leisure and business travelers.

Book your stay now at Holiday Inn Express Newcastle City Centre for a memorable experience in this vibrant city.

Important information:

Please note that there is no car parking on site. Car parking is available at the council-owned Grainger Town car park next to the hotel. Charges apply.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies.

Pre-booking is essential. Please contact the hotel to check availability.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 6793 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.75
B
Balixu • family_with_children • gb
9
2026-05-30 • via Nuitee
M
Miny • solo_traveller • nl
8
Pros:

Goede ligging. Dicht bij station en centrum.

2026-05-30 • via Nuitee
R
Ruth • solo_traveller • gb
10
2026-05-30 • via Nuitee
S
Suzanne • family_with_children • gb
10
Did the job
Pros:

Breakfast was good
Rooms were well equipped and clean
Very comfortable bed
Staff were extremely helpful and friendly
Bobby checked us in and was very good at her job.

Cons:

I would have like a choice of egg at breakfast there was just scrambled to choose from.

2026-05-30 • via Nuitee
E
Elaine • solo_traveller • gb
10
2026-05-29 • via Nuitee
W
Werner • solo_traveller • de
7
Gutes Hotel und freundliches Personal.
Pros:

Sehr freundliche Mitarbeiter. Gutes Frühstück.

Cons:

Zimmer sind etwas in die Jahre gekommen.

2026-05-29 • via Nuitee
G
Gemma • couple • gb
9
Loved it
Pros:

Staff were great, room was lovely, quiet and spacious, really enjoyed breakfast, able to leave bags as we arrived before 3pm.

Cons:

Nothing!

2026-05-29 • via Nuitee
D
Danyar • family_with_children • gb
10
Pros:

Very good

2026-05-28 • via Nuitee
J
Jane • family_with_children • gb
10
We had a great few days stay and we would book again here the staff where so lovely
Pros:

The location was perfect and the staff where so friendly and helpful

Cons:

Nothing

2026-05-28 • via Nuitee
B
ben • family_with_children • gb
10
2026-05-28 • via Nuitee
R
Ryan • couple • gb
2
Location decent. Breakfast terrible
Pros:

Location was central

Cons:

The breakfast. I would never stay here again due to it.

2026-05-28 • via Nuitee
J
Judith • solo_traveller • gb
10
Pros:

.

Cons:

.

2026-05-28 • via Nuitee
M
Margaret • couple • gb
7
We got value for money, staff were so helpful and friendly bit far from the main shops though
Pros:

Good price

Cons:

Bit far from the main shops

2026-05-28 • via Nuitee
L
Lindsey • family_with_children • gb
10
2026-05-28 • via Nuitee
E
Evans • couple • gb
8
2026-05-28 • via Nuitee
P
Paul • couple • gb
10
Just disappointed about no poached eggs or eggs I ask staff she said no just scrambled eggs only
Pros:

Very clean room

Cons:

Nothing

2026-05-28 • via Nuitee
D
Danielle • couple • gb
7
2026-05-27 • via Nuitee
T
TÜRKAY • couple • tr
1
2026-05-27 • via Nuitee
S
Selcuk • family_with_children • tr
8
Pros:

Breakfast was not bad but every morning it was the same things. Maybe it can be varied

Cons:

Room size is too small

2026-05-27 • via Nuitee
S
Stephen • extended_group • gb
7
Adequate for my needs.
Pros:

It was conveniently located in the centre; was quiet, clean, and fulfilled my needs. Breakfast was adequate.

Cons:

Nothing really. It was what it was.

2026-05-27 • via Nuitee