Holiday Inn Express Newcastle City Centre by IHG

Hotels
•
Holiday Inn Express
8.5 (7217 reviews)
Waterloo Square, St James Boulevard , Newcastle upon Tyne , GB
+44 371 902 1625

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Great location (near station/arena/metro)
Friendly, helpful staff / warm reception
Clean and spotless rooms
Good/free breakfast choice (when fully stocked)
Excellent value for money
Easy car park access
Room extras: iron, Dove toiletries, good shower
Comfortable basic rooms
Cons:
Breakfast shortages / limited items and early finish
Long queues for coffee (only one machine sometimes)
Very hard / lumpy pillows affecting sleep
Small bed size on some doubles (135cm)
Missing breakfast options (fried eggs, pancakes, vegetarian sausages, mushrooms)
Some small room fittings issues (low toilet, small hand towel)
Price of extras (e.g., bottled water) considered high
Breakfast / bar area could be more stylish

Categories

Cleanliness
9
Many reviewers repeatedly note rooms and public areas as very clean or spotless; overall cleanliness praised across multiple stays.
Service
9.5
Numerous comments call staff friendly, welcoming and very helpful (specific praise for reception staff and smooth check‑in/out), making service a standout.
Location
9.3
Frequently referenced as a major positive — very close to the station, metro and city attractions; consistently described as a great location.
Room Quality
8.4
Rooms described as clean, roomy for the area and functional with good showers; occasional negatives include very firm/lumpy pillows, some small bed sizes and minor fittings (low toilet, small towel).
Amenities
7.8
Basic but useful amenities mentioned (car park access, iron in room, Dove toiletries, free breakfast); limited leisure/foodservice niceties and some equipment issues (single working coffee machine at times).
Value for Money
9
Many guests explicitly call the hotel great value or fantastic value for money; price-to-location/quality frequently praised despite a few small extra-cost complaints.
Food and Beverage
7
Mixed feedback: some say breakfast was exceptional, but multiple reports of items running out, limited hot options (no fried eggs/pancakes/vegetarian sausages sometimes), long queues and syrup juices lower the score.
Overall Experience
8
General impression is positive with many 'will be back' comments and repeat stays; minor but recurring issues (breakfast, pillows, small room details) prevent a higher overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Central Location and Modern Amenities
Located in the heart of Newcastle, Holiday Inn Express offers stylish accommodation just steps away from major attractions and transportation hubs. Each modern bedroom is equipped with essential amenities like a flat-screen TV, work desk, and free WiFi, ensuring a comfortable stay for every guest.

Delicious Breakfast and Refreshing Beverages
Start your day right with a generous breakfast buffet at The Great Room, offering a variety of hot and continental options. Throughout the day, guests can also indulge in light snacks and beverages, perfect for a quick pick-me-up or a relaxing evening.

Convenient Meeting Facilities
For business travelers, the hotel provides a meeting room with a projector available for hire, ideal for hosting conferences or presentations. With its central location and modern amenities, Holiday Inn Express is the perfect choice for both leisure and business travelers.

Book your stay now at Holiday Inn Express Newcastle City Centre for a memorable experience in this vibrant city.

Important information:

Please note that there is no car parking on site. Car parking is available at the council-owned Grainger Town car park next to the hotel. Charges apply.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies.

Pre-booking is essential. Please contact the hotel to check availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.5
Based on 7217 reviews
Cleanliness: 9
Service: 9.5
Location: 9.3
Room Quality: 8.4
Amenities: 7.8
Value for Money: 9
Food and Beverage: 7
Overall Experience: 8
C
Christopher • couple • gb
9
Great place to stay when visiting Newcastle for short stays. Central and very comfortable
Pros:

The room was great - spacious comfortable and the bathroom was well organized with decent soap etc

Cons:

The breakfast was not the same quality. Orange juice was seriously watered down and the scrambled eggs were awful.
The fruit and yogurt were fresh and delicious

2026-11-07 • via Nuitee
T
T • family_with_children • gb
9
Great
2026-11-07 • via Nuitee
R
Rebecca • family_with_children • gb
10
Good value for money
Pros:

The staff, as always, are the highlight of the hotel

Cons:

The place is starting to feel a little dated. Maybe needed a little more cleaning in some areas like the hallways. There was also a lot of outside noise getting in via the windows

2026-11-06 • via Nuitee
W
wheatley • couple • gb
10
2026-11-05 • via Nuitee
I
IAMDRH • family_with_children • gb
8
Good hotel
Pros:

Friendly staff. Clean room with a comfortable bed and a good, powerful shower. Easy location close to the train station.

Cons:

Breakfast was plentiful, but a bit so so. Would prefer a decent filter coffee instead of the machine.

2026-11-05 • via Nuitee
D
Denise • couple • gb
10
Excellent hotel and great location. Value for money.
Pros:

Excellent breakfast and location. Close to the station and metro.
All the staff were helpful and friendly with Michael standing out in particular for his humour, helpfulness and hard work.

Cons:

Drafty window so it was a little chilly at times but we asked for an extra heater and Michael provided us with one.

2026-11-04 • via Nuitee
D
David • solo_traveller • gb
10
2026-11-04 • via Nuitee
S
Stephen • family_with_children • gb
10
2026-11-04 • via Nuitee
M
Mathew • couple • gb
8
2026-11-04 • via Nuitee
G
Goldsmith • family_with_children • gb
8
No sockets next to bed andohd Aircon.
Pros:

Location

Cons:

No sockets next to bed. Loud air con.

2026-11-03 • via Nuitee
A
Adedokun • solo_traveller • ng
8
Pleasant stay
Pros:

brekafast

Cons:

Breakfast

2026-11-03 • via Nuitee
G
Gary • couple • gb
10
Excellent stay and brilliant staff
Pros:

The friendliness of the staff
Excellent breakfast
Very comfortable room

Cons:

Nothing

2026-11-03 • via Nuitee
M
martyn • couple • gb
8
Pros:

Location great, breakfast average, room was fine .

Cons:

Aircon was very noisy. Room 410

2026-11-03 • via Nuitee
J
Jacquelyn Spence • family_with_children • gb
10
Pros:

Location, the room and bed and felt safe. Breakfast was delicious too

Cons:

Nothing, the 3rd time I have stayed there

2026-11-02 • via Nuitee
J
jakub • family_with_children • gb
10
Pros:

Super lokalizacja,obok centrum.Bardzo czysto,miła obsługa.Polecam

2026-11-02 • via Nuitee
C
carly • couple • gb
10
Clean tidy perfect for what we needed great location
Pros:

Great location for theatre and pubs close to city center and st James park

Cons:

Nothing to add as expected

2026-11-01 • via Nuitee
K
Kelly • couple • gb
10
2026-11-01 • via Nuitee
P
pbalanza • family_with_children • gb
6
2026-11-01 • via Nuitee
S
Samantha • couple • gb
10
Great overnight stay
Pros:

Nathan at reception went out of his way to be helpful. Thank you to him and the other staff.

Cons:

Everything was good

2026-11-01 • via Nuitee
A
Amy • couple • gb
10
Staff were very accommodating
Pros:

Quiet in the center and quiet

Cons:

Nowt

2026-11-01 • via Nuitee