Grand Hotel Kempinski High Tatras

Hotels
Kempinski
9.6 (1308 reviews)
Kupelna 6 , Poprad , sk

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Excellent breakfast and dinner options
Beautiful location with great views
Helpful and friendly staff
Cons:
High parking fees
Minor issues with amenities and room details

Categories

Cleanliness
9.49
The reviews consistently mentioned the cleanliness of the room.
Service
9.96
The staff was described as polite, experienced, and accommodating, providing excellent service.
Location
10
Guests appreciated the beautiful setting and proximity to the lake.
Room Quality
9.45
The rooms received positive remarks, with some suggesting more attention to ecological practices.
Amenities
9.48
Praise was given for amenities like a pool, although some minor improvements were suggested.
Value for Money
8.95
Concerns about parking fees indicated that value could be perceived as lacking.
Food and Beverage
9.49
Breakfasts and dinner received high praise, although some comments mentioned potential improvements.
Overall Experience
10
Overall enjoyment with some minor issues noted, but most feedback was overwhelmingly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 19:40

Property Description

Alpine Luxury at Grand Hotel Kempinski High Tatras

Exclusive Rooms with Free Wi-Fi

Indulge in the comfort of the Grand Hotel Kempinski's exclusive rooms, each offering free wireless internet access for your convenience.

Culinary Delights and Elegant Dining

Savor mouthwatering international cuisine and local specialties at the superb restaurant, complemented by a well-stocked wine cellar and two bars for a delightful dining experience.

Business and Leisure Unite

Experience a seamless blend of work and leisure with the hotel's business center, conference, and meeting facilities, ensuring a productive stay amidst breathtaking surroundings.

Book now to immerse yourself in the ultimate luxury and hospitality at the Grand Hotel Kempinski High Tatras.

Important information:

Please note that a smart casual dress code rules apply in the Grand Restaurant, Lobby Lounge & Bar, Zion Spa Luxury during lunch and dinner time.

According to current legislation, pets are not allowed in the above mentioned areas (except for guide dogs).

Children aged 17 and under are allowed in the pool area until 20:00. Only guests aged 18 and older are allowed in the wellness zone.

If a room with breakfast is booked, children below 6 years of age are not charged any meal supplement.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TAT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for € 45 per person per night when using an existing bed.
    Children from 5 years old to 11 years old stay for € 55 per person per night when using an available extra bed.
    People 12 years old and over stay for € 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1308 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 8.95
Food and Beverage: 9.49
Overall Experience: 10
M
Mazal couple il
9
מלון מפנק ויפיפה
Pros:

הספא מדהים, הנוף מהמם,

Cons:

ביקשנו חדר עם נוף לאגם קיבלנו עליית גג עם חלון לאגם

2026-07-25 via Nuitee
T
Tomas couple cz
10
Úžasný hotel se vším, co si jen člověk může přát
Pros:

Ještě nikdy jsem nedal tak vysoké hodnocení, ale tento hotel si to opravdu zaslouží. Absolutně skvělý servis, personál je skutečně velmi profesionální a příjemný. Tak jak to má být. Wellness, lobby bar a vše ostatní nabídnou ten nejlepší zážitek. Rád se znovu vrátím.

Cons:

Nic mě nenapadá. Snad jen, že na pokoji nebyly hned po mém příjezdu v krabičce papírové kapesníky. Pokud je ale taková hloupost skutečně jediným, co mi chybělo, tak dávám nejvyšší hodnocení.

2026-07-23 via Nuitee
C
Carolyn family_with_children us
10
An extraordinary hotel in an exquisitely beautiful place.
Pros:

Hotel Kempinski is extraordinary. It is beautiful, immaculately clean and well-staffed. The room was spacious and had a spectacular view of the lake and mountains. Breakfast was wonderful! Hot and cold foods, servers to augment the buffet, and all was delicious. The spa is luxurious and clean. Dinner was what might be expected at a Michelin-starred place. All in all, one of the best hotels in the world.

Cons:

There is nothing I didn't like.

2026-07-23 via Nuitee
V
Vojtěch solo_traveller cz
9
Pros:

The service, as well as staff and restaurant were really great. I felt welcomed and well informed about my options during the stay, and I'd definitely recommend this hotel.

Cons:

The parking spots were not reserved for each guest, while there was plenty of space to park, it felt more like a public car park rather than a fancy hotel parking lot. No underground garages were available.

2026-07-23 via Nuitee
M
Marek couple sk
10
2026-07-22 via Nuitee
I
Ido couple il
10
Cons:

חייבו בגין חניה. לא מוצדק. מחייבים בארוחת בוקר שידרוג לחביתה וכו. לא מוצדק.

2026-07-21 via Nuitee
Z
Zsolt couple hu
10
2026-07-20 via Nuitee
V
Veronika family_with_children cz
10
Krásný hotel
Pros:

Tento hotel je dechberoucí.
Umístění hotelu hned v blízkosti jezera je magické.

2026-07-20 via Nuitee
D
David couple cz
10
Pros:

Super lokalita a přátelský personál

2026-07-19 via Nuitee
R
Rýdel couple cz
10
2026-07-18 via Nuitee
M
Martina family_with_children cz
10
2026-07-17 via Nuitee
R
Rastislav solo_traveller sk
10
Pros:

Absolútne dokonalé. Všetko. Bol som na 1noc v deň narodenín. Milé prekvapenie na izbe i pri večeri, wellness na Slovensku nemá konkurenciu. Ďakujem.

2026-07-16 via Nuitee
K
Karel family_with_children cz
10
2026-07-12 via Nuitee
A
Adi solo_traveller il
10
Pros:

השרות, החדרים וה SPA, ברמה מאוד גבוהה

Cons:

אהבנו

2026-07-11 via Nuitee
J
Jana couple cz
9
2026-07-09 via Nuitee
M
Martina extended_group cz
10
Ubytování jako z pohádky
Pros:

Tenhle pobyt byl naprostá paráda od A do Z. Nádherné, čisté pokoje. Personál opravdu špičkový. Skvělý wellness a servis. Opravdu bohaté snídaně. Ubytovat se zde, je zážitek. Naprostá spokojenost :)

2026-07-08 via Nuitee
Y
Yossef couple il
8
The king’s new clothes
Pros:

The view from the room.

Cons:

The attitude of the staff. They treat us like we are children that it is our first time to be hosted in a luxury hotel.
There is no ability to prepare your coffee by yourself in breakfast, and the coffee you get doesn’t fit your taste.
There are a lot of not necessary staff in the room, so you have to concentrate them, in order to use the desk, for example.
The door of the toilet doesn’t enable privacy.

2026-07-07 via Nuitee
P
Petra couple sk
10
2026-07-01 via Nuitee
G
gil haimovich couple il
10
שהיה מצוינת אחזור פעם נוספת למלון
Pros:

מלון מצוין חזרתי אליו פעם שניה חדרים מצוינים ארוחת בוקר מצוינת ועשירה מאוד הצוות שרותי וכל בקשה ביצעו מהר מאוד המיקום מצוין ליד אזורי טרקים וטיולים בסביבה הטיפול בספא המשולב היה מקצועי מתחם הספא מפואר עם סאונות מסוגים שונים ואיכותי מתכוון לחזור לשם שוב

2026-07-01 via Nuitee
‫צבי פורטנוי‬‎ solo_traveller il
9
Pros:

Luxurious hotel with excellent service and attitude

Cons:

I was surprised that there was no air conditioning in the room, it was really hot and the hotel responded that they had not yet switched to summer and their temperature control was like in winter. Outside temperatures were 30 degrees and above. The hotel's solution was to provide a fan and leave the windows open.

2026-06-30 via Nuitee