ANA Crowne Plaza Kumamoto New Sky by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (633 reviews)
Chuo-Ku Higashiamidaji-Machi 2 , Kumamoto , JP
+81 96-354-2111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (luggage handling, attentive service)
Spacious rooms with comfortable beds
Good breakfast (fresh omelette, local dishes)
Nice river views from some rooms
Child-friendly supplies and themed rooms (kids enjoyed it)
Convenient access to tram and bus to onsen; short walk to station
Cons:
Occasional cleanliness concerns (musty smell, traces in bathroom)
No on-site coin laundry
Some rooms feel a bit aged or dark; minor maintenance issues (toilet crack, floor dent)
Walking distance to station can be tiring with luggage/heat
Lack of certain toiletries (e.g., lotion) mentioned by a guest
Daily parking ticket procedure was inconvenient for one guest

Categories

Cleanliness
7
Mostly reported as clean by multiple guests, but at least one guest noted a musty smell and visible traces from a previous guest in the bathroom; minor issues like a dented toilet floor and a cracked toilet were also mentioned, so cleanliness is slightly below target.
Service
9
Consistently praised: staff described as very friendly, helpful and attentive (assisted with luggage, stored items in rooms before check-in, guided guests at breakfast); several guests specifically called out excellent service.
Location
8
Good location overall — near the station within a short walk and with a tram stop nearby; river views and quiet surroundings were appreciated. Some guests found the 7–10 minute walk with luggage in hot weather slightly inconvenient.
Room Quality
8
Rooms are described as spacious, comfortable beds and good river views for many; however some rooms feel a bit aged, are somewhat dark, and a few guests noted minor maintenance issues.
Amenities
8
Basic amenities are present (ice machine, child items available), but guests noted lack of coin laundry and some desired toiletries (e.g., lotion) which reduced the score slightly.
Value for Money
8
Standard quality for this hotel tier (not explicitly discussed in reviews).
Food and Beverage
8
Breakfast received positive mentions (fresh omelette, local dishes like だご汁 recommended and enjoyed), so F&B is solid and appreciated by guests.
Overall Experience
8
Many guests reported being satisfied, would stay again, and highlighted friendly staff and comfortable rooms — overall experience aligns with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Modern Accommodation with Dining Options
Crowne Plaza ANA Kumamoto New Sky, just an 8-minute walk from JR Kumamoto Station, offers contemporary rooms with free WiFi. The guestrooms feature air-conditioning, heating, and essential amenities like a fridge and a flat-screen TV. Indulge in Italian delights at Suncielo Restaurant or savor Japanese cuisine at Kohrin Restaurant, both located on-site. Additionally, enjoy services like laundry, dry cleaning, and 24-hour luggage storage for convenience.

Convenient Location and Accessibility
Nestled a short drive from Kumamoto Airport and within walking distance to the iconic Kumamoto Castle, our hotel provides easy access to must-see attractions.

Exceptional Services for a Memorable Stay
With a perfect blend of comfort, convenience, and top-notch services, Crowne Plaza ANA Kumamoto New Sky ensures a delightful stay for every guest. Book now and experience hospitality at its finest.

Important information:

Please note, the property will be strictly nonsmoking from 1 April 2018.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Location

Guest Reviews

8
Based on 633 reviews
Cleanliness: 7
Service: 9
Location: 8
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
C
Christopher • family_with_children • au
9
Pros:

Nice big room, great breakfast.

2026-10-30 • via Nuitee
T
TSUNPAO • extended_group • tw
8
2026-10-25 • via Nuitee
M
MIKA • family_with_children • jp
8
満足
Pros:

部屋が広くて、綺麗でした。

Cons:

化粧水などのアメニティがあるといいと思います。熊本駅から徒歩で10分、コンビニまで7分、少し不便さを感じました。

2026-10-23 • via Nuitee
M
MARI • solo_traveller • jp
7
Pros:

清潔感はありました。

Cons:

周りに何もない

2026-10-12 • via Nuitee
M
Masafumi • family_with_children • jp
8
快適
Pros:

11階でしたが、窓からの景色が良かった。

Cons:

コインランドリーがないので不便でした。

2026-10-11 • via Nuitee
N
nakai • couple • jp
7
Pros:

部屋から河川が見えて大変良かった。

2026-09-14 • via Nuitee
K
Kenta • family_with_children • jp
10
2026-08-24 • via Nuitee
F
Florian • solo_traveller • de
5
Pros:

Das Personal war super freundlich und zuvorkommend.

Cons:

Das Zimmer war etwas in die Jahre gekommen und es roch leicht muffig.
Ebenso war es nicht so sauber wie ich es gerne gehabt hätte, sodass ich Spuren meines Vorgängers im Bad vorgefunden habe.

2026-08-17 • via Nuitee
A
ARAKI • extended_group • jp
10
最高です
Pros:

部屋が綺麗だった

Cons:

特に無し

2026-08-12 • via Nuitee
橋口 • solo_traveller • jp
7
Pros:

部屋が広くて清潔で、ベットが良くて熟睡出来た！　スタッフの方は感じが良かったです。

Cons:

部屋が少し暗い。　トイレの床にへこみがあったり、便器にヒビがあった。　5泊もしたので、川側が良かったかな。　駐車場が毎日チケットを貰うのが気になる。
慣れたら良いかも！

2026-08-10 • via Nuitee
S
SAITOU • couple • jp
7
2026-08-07 • via Nuitee
I
Izabela • extended_group • pl
9
Świetny hotel nad rzeką
Pros:

Hotel zlokalizowany w odległości krótkiego spaceru od dworca kolejowego, można również skorzystać z tramwaju, gdyż przystanek jest obok hotelu. Świetna lokalizacja jeżeli ktoś podróżuje do Kurokawa Onsen, ponieważ przystanek autobusowy znajduje się przed wejściem do hotelu. Personel bardzo pomocny i sympatyczny, dokładał wszelkich starań żeby pomóc w naszej dalszej podróży. Pokoje komfortowe, z pięknym widokiem na rzekę.

2026-08-06 • via Nuitee
T
Tsai yu • family_with_children • tw
10
Pros:

兒童有兒童備品，小孩們拿到很開心。
行李提前從另一地寄過來飯店，飯店人員妥善收好後，也第一時間在平台上回訊息告知已收到行李（因為是第一次使用行李寄送，所以有請飯店人員幫忙確認是否寄達）。

Cons:

沒有

2026-08-04 • via Nuitee
T
Tsai yu • family_with_children • tw
10
Pros:

在booking平台上的回覆親切專業，房間也很乾淨，即便我們因為地震更改航班至福岡而臨時取消飯店住宿，也仍然接受我們免費取消的申請。以後有機會造訪熊本，一定會再來住。 熊本加油

Cons:

沒有

2026-08-03 • via Nuitee
D
Dr. Mohammad • solo_traveller • jp
7
2026-07-25 • via Nuitee
渡邊 • solo_traveller • jp
10
2026-07-14 • via Nuitee
K
KUEIFANG • solo_traveller • tw
10
Pros:

這次是住熊本熊房，孩子非常開心。房間很寬敞，床跟枕頭都很舒服，還有提供製冰機，非常方便。

Cons:

距離熊本車站看起來感覺不遠，但拖著行李在大太陽下走，真的又熱又累。可以搭市電或公車。
沒拉行李時走起來就還好。

2026-07-11 • via Nuitee
章喜 • solo_traveller • jp
8
静かで落ち着いた良いホテル
Pros:

繁華街から少し遠いですが、市電の駅からも近く静かで落ち着いたホテルでした

Cons:

特にありません

2026-07-07 • via Nuitee
S
Shinya • solo_traveller • jp
8
落ち着いた上質感があるホテル
2026-07-07 • via Nuitee
Y
YUSA • solo_traveller • jp
9
2026-07-06 • via Nuitee