The Key Bangkok Hotel

Hotels
8.5 (496 reviews)
19 Sukhumvit Soi 19, Sukhumvit Road, Klongtoey-Nua , Bangkok , th

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location (near Terminal 21 / Asok BTS)
Friendly and helpful staff / exceptional front desk
Very clean rooms
Spacious rooms / upgraded rooms available
Good value for money
Large in-room fridge and reliable shower temperature
Cons:
No breakfast offered
Some rooms have no window
Building/rooms described as a bit old

Categories

Cleanliness
9
Multiple reviewers explicitly praised cleanliness (Thai review: 'สะอาดมากค่ะ') and rooms described as neat; overall very clean for the price point.
Service
9
Staff and front-desk repeatedly praised as exceptional, helpful and friendly across reviews.
Location
9
Consistently highlighted as a major positive: adjacent to Robinsons/Terminal 21, close to Asok BTS and Soi Cowboy — described as 'brilliant' and 'best value for the location.'
Room Quality
8
Rooms described as spacious, comfortable and upgraded with a large fridge and good shower; minor negatives noted (no window, building described as somewhat old).
Amenities
8.5
In-room amenities noted positively (large refrigerator, functioning shower temperature); no broad on-site amenity complaints mentioned.
Value for Money
9
Multiple reviewers called it great value or 'best value for the location' and found the offering surprising for the price.
Food and Beverage
6.5
A clear downside: lack of breakfast mentioned and limited on-site F&B detail; nearby venues recommended instead (e.g., Penny Black).
Overall Experience
9
Overall sentiment is positive: guests report good experiences, praising staff, location and cleanliness; few minor issues do not heavily detract.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:07

Property Description

Modern Rooms with Kitchenettes and Free Wi-Fi
Enjoy the convenience of modern rooms at The Key Bangkok Hotel, complete with kitchenettes, DVD players, and complimentary Wi-Fi. The cozy dining and lounge areas, along with contemporary amenities, ensure a comfortable stay.

Convenient Location near BTS Station and Shopping Mall
Located just a 3-minute walk from Asok BTS Skytrain Station and Terminal 21 Shopping Mall, The Key Sukhumvit Bangkok offers easy access to transportation and shopping opportunities. Explore the vibrant city of Bangkok with ease.

Personalized Services and Amenities
Indulge in a daily light breakfast served in your room and take advantage of the 24-hour front desk, tour desk, and ticketing services for a hassle-free stay. Whether for leisure or business, The Key Bangkok Hotel caters to all your needs.

Book your stay at The Key Bangkok Hotel now for a memorable experience in the heart of Bangkok.

Important information:

Please note that guests booking 5-9 rooms will be charged a 10% deposit at the time of booking. Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking. This payment is nonrefundable and nontransferable.

Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Location

Guest Reviews

8.5
Based on 496 reviews
Cleanliness: 9
Service: 9
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 9
Food and Beverage: 6.5
Overall Experience: 9
J
John H Chewens • solo_traveller • us
10
Pros:

Staff was amazing
Very quick to mrt and bts

Cons:

Nothing

2026-09-05 • via Nuitee
V
Vladimir • couple • ge
9
2026-09-05 • via Nuitee
A
Aminath Neefeen • solo_traveller • mv
9
2026-09-05 • via Nuitee
A
Arron • solo_traveller • sg
10
Pros:

Best!!!

Cons:

-

2026-09-01 • via Nuitee
M
Medina • family_with_children • sg
9
I always have wonderful experience at The Key, largely due to the impeccable service of Jacky, Kate, Betty and Add. I lo
Pros:

Location, friendly staff

Cons:

No slope at main entrance for pushing up stroller

2026-08-30 • via Nuitee
H
hanan • solo_traveller • il
10
Pros:

פעם שלישית שלי במלון הוא נקי, קרוב לכל מקום, צוות מקצועי ואדיב ובטוח שאחזור לשם שוב.

2026-08-29 • via Nuitee
S
Sheenal • solo_traveller • gb
10
Perfect place to stay in Bangkok to get around.
Pros:

Great location close to BTS and MRT stations as well as shopping mall and bars.
Very comfortable room and staff were very helpful.

2026-08-28 • via Nuitee
H
Hsuan Hsuan • solo_traveller • ch
10
Wonderful stay
Pros:

First time in Bangkok and location is convenient with public transport very close by, can easily get to places. Massage shops and mall nearby, but also away from loud traffic. Had a very comfortable stay, nice clean spacious room.

Cons:

Fidgety shower as others mentioned, might take a while to adjust the temperature and water pressure to not get water everywhere.

2026-08-26 • via Nuitee
P
Peter • couple • de
8
2026-08-21 • via Nuitee
S
Salomée • family_with_children • fr
8
Pros:

La propreté
La disponibilité du personnels

Cons:

bruit côté rue (circulation/klaxon) jusqu’à minuit après ça se calme

2026-08-17 • via Nuitee
H
Hamad • solo_traveller • ae
8
شكرا طاقم فندق Ghe Key
Pros:

استقبال لطيف وخدوم ورائحة العطر في ممرات الفندق وعمال نظافة علا مدار الساعة

Cons:

الغرفة قريبه جدا من الشارع العام وصوت التوك توك مزعج جدا

2026-08-11 • via Nuitee
D
dariusz • solo_traveller • se
9
2026-08-08 • via Nuitee
淑芬 • couple • tw
9
2026-08-07 • via Nuitee
I
ivy • extended_group • tw
8
2026-08-03 • via Nuitee
L
LesterPH • solo_traveller • ph
10
Nice hotel near Terminal 21
Pros:

The convenient location near Terminal 21 and BTS Asoke. There are 2 7 Eleven stores and plenty of dining options and massage parlors nearby. The hotel is a small one tucked in a narrow alley. They had given me a room upgrade. Also, they allowed me to stay at the lobby for my online meeting after I checked out.

Cons:

A bit outdated and the lift is too small.

2026-08-03 • via Nuitee
G
Girish • couple • in
10
2026-07-23 • via Nuitee
B
Benjamin • solo_traveller • au
9
2026-07-18 • via Nuitee
K
Kacper • couple • pl
8
2026-07-18 • via Nuitee
D
Duncan • solo_traveller • th
9
Pros:

Location its brilliant 👏

Cons:

Everything was good 👍

2026-07-11 • via Nuitee
K
Kumar Pudashine • solo_traveller • np
10
2026-06-28 • via Nuitee