Beachcomber Island Resort

Comunicazione via Booking, numero di telefono o Mail non sempre chiara…. troppi canali.

Wifi and water pressure could benefit from some improvements but this didn't detract from our enjoyment

Für einen längeren Aufenthalt könnte das Essen etwas mehr Abwechslung gebrauchen, aber die meisten Gäste kommen eh nur für drei bis sieben Tage.

We stayed at Beachcomber Resort for four nights and unfortunately would not return. While the island itself is beautiful and the beachfront bure we were moved to was okay, the overall experience was let down by several significant issues.

The biggest problem was the water. From the day we checked in on Tuesday until we checked out on Friday, we had either no running water or extremely low water pressure. When water did come through, it was often dirty. Despite being regularly assured the issue would be fixed, it remained unresolved for our entire stay. It wasn’t until Thursday night, after we complained that we were having to buy bottled water just to wash our hands and brush our teeth, that staff finally delivered water to the rooms. We were also left wondering whether the resort’s ice was being made from untreated water, as both adults experienced upset stomachs and the children developed diarrhoea. Having no reliable running water for almost an entire stay is simply not acceptable.

Our first room also didn’t match the photos on Booking.com and was located beside a noisy generator, with significant noise from guests upstairs. To the resort’s credit, they upgraded us to a beachfront bure, which was much nicer and better reflected what had been advertised. Booking.com notes this is a 4 star resort. It is not. This is camping - no running water, rooms are like tents. You can hear everything in the rooms next to you. I agree with other reviews. Just be upfront on booking.com as to what the accomodation is. A budget 1-2 star accomodation similar to camping.

The food was another disappointment. Breakfast had very limited variety, lunch consisted largely of fried food buffet and dinner was also very limited for what was offered. There are no dining options outside set meal times. You also have to buy an entree and a main. You cannot just order a main. Food is very basic. Same menu. Food comes out warm or cold. Service is slow.

They charged 4% for card payments and took the money 3weeks before our stay. Did not give us a chance to pay by cash

Resort needs overall tidy up. Room toilet seat loose and shower bayonet coming out of wall. Beach Bure in photos is not what we got. Not 20m sq no spare bed no glass windows or furniture as in photos. Room had slat walls so very noisy. Property under construction so building noise and sewerage smell from treatment pond middle island. Need to tidy up litter. Lots loud music and noise on 2 of our nights from staff quarters. A lot of open plumbing. No bottled water rooms. Food average and not 4 star. Sharing lunch with day trippers most days.

The meals should be improved most of the sauce wasn’t soak into meats or pasta taste very bland and the breakfast didn’t have much choice and the omelet didn’t star at 7am so never had chance to have it.

Senior staff were constantly chasing us to spend more. They had superficial friendliness towards us. The reef nearby is very damaged (95%) by coral bleaching and crown of thorns starfish. Despite clear impacts of climate change there was very little environmental education or advocacy going on. Turtle program was the one exception. Expensive place to stay. "All inclusive" package is not as it says - false advertising. Only cheap alcohol & basic sugary soft drinks included. This is a money-hungry business. Beware.

Construction is underway

would love a spa to go from hot to cold in the ‘winter months’ first world problems but just a thought! Would love to see more traditional food on the menu! The lovo was amazing!

Working in progress and noise at all time of the day and night, nicely covered by hissing of wind and waves most of the time.

Difficult for less mobile. Soft sand everywhere is charming but can be difficult to negotiate.
A few appropriately positioned hand rails would be helpful.
L

Would have loved standard sizes of reef shoes for sale in the shop (only small or supersize) as we didn't realise these would have been so useful.