Crowne Plaza Marlow by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (3018 reviews)
Fieldhouse Lane , Marlow , GB
+44 1628 496800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Great food options
Cons:
Unattractive location
Inconsistent heating
Limited amenities

Categories

Cleanliness
8.01
The hotel is clean, but there were some mentions of the pool being cool and feedback about the changing rooms.
Service
8.98
Staff were consistently mentioned as friendly, helpful, and accommodating, highlighting their contributions to a positive experience.
Location
8.02
The location is convenient, being close to Marlow, but situated on an industrial site, which detracts from its appeal.
Room Quality
8.47
Rooms are spacious and quiet with comfortable mattresses, but minor issues like lumpy pillows were noted.
Amenities
7.5
Amenities such as the pool and spa facilities were criticized for size and temperature, affecting overall satisfaction.
Value for Money
8.46
The overall experience and quality of service justify the price, despite some cons raised by guests.
Food and Beverage
9.01
Food quality received high praise, with excellent options at breakfast and dinner.
Overall Experience
7.98
Overall a positive experience with standout staff, despite some issues like poor management response to complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:32

Property Description

Luxurious Lakeside Retreat
The 4-Star Crowne Plaza Marlow offers a serene escape by the lake in the Thames Valley.

Leisure and Dining
Indulge in the leisure centre with a swimming pool, hot tub, sauna, and steam room. Enjoy award-winning cuisine at the Glaze Restaurant or unwind at the Agua Bar & Lounge.

Fitness and Business
Stay active at the Quad Club's fitness facilities and pamper yourself with beauty treatments. Host events seamlessly with versatile meeting rooms and free WiFi.

Experience comfort and convenience at Crowne Plaza Marlow - book your stay now for a memorable getaway.

Important information:

Please Note: Rates inclusive of dinner only include dinner for up to 2 adults. Children sharing a room with adults will be charged extra for dinner at the hotel.

SECURITY DEPOSIT
All bookings require a pre authorization security deposit of £75 per night per room per night at check in, which is released at check out.

The card used at the time of booking must be provided upon arrival.

If guests are using satnav to find the hotel, use this alternative postcode: SL7 1LU.

If you require an adjoining room, please contact the hotel after the booking for availability.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.3
Based on 3018 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.02
Room Quality: 8.47
Amenities: 7.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 7.98
R
Rudy • couple • be
8
2026-09-19 • via Nuitee
H
Helen • solo_traveller • us
10
2026-09-18 • via Nuitee
D
DAVID • couple • gb
10
2026-09-18 • via Nuitee
I
Iain • solo_traveller • gb
10
2026-09-18 • via Nuitee
B
Beverley • solo_traveller • gb
10
Best breakfast I have ever had in hotel. Highly recommended. I would stay there again for the breakfast.
Pros:

Clean , well lit adequate parking

2026-09-18 • via Nuitee
A
Andrea • couple • gb
10
Great hotel
Pros:

Great, friendly staff. Clean, spacious rooms, tasty breakfast. Easy parking quiet

2026-09-18 • via Nuitee
S
sheetal • solo_traveller • gb
9
2026-09-17 • via Nuitee
A
Andrea • couple • gb
9
Reliably good
Pros:

Friendly staff, good location, v clean and comfortable. Good breakfast.

2026-09-16 • via Nuitee
H
Hutchinson-Chatburn • extended_group • gb
5
Bathroom could have been cleaner. Breakfast was not great value
Pros:

the bar and open areas were nice

Cons:

The bathroom in my room was stained and not very clean. There were silverfish on the floor too. It was a disabled room and i am not disabled. My room - especially the bathroom - felt like it was old and in need of an upgrade if I'm honest. Also the coffee machine wasn't working at breakfast, so no lattes or capuccinos were possible (or so I was told), there was no bread knife to cut the bread and the breakfast was substandard for the price tag.

2026-09-14 • via Nuitee
M
Marco • couple • pt
6
2026-09-13 • via Nuitee
D
derick • couple • gb
8
Overall , we had a pleasant stay.
Pros:

Everything was as expected

Cons:

The food in the restaurant was a little cold but this was replaced when I complained.

2026-09-13 • via Nuitee
J
James • couple • gb
10
Delightful place with great facilities
Pros:

The spa, the food , the room , the staff,

Cons:

No complaints

2026-09-13 • via Nuitee
J
Janet • couple • gb
8
A very good and comfortable stay apart from the above 2 statements.
Pros:

Hotel was very well run and kept clean. Public rooms were of good quality. We had one evening meal in the bar. The food was excellent and value for money. Bedrooms were large comfortable and well serviced. Always plenty of car parking . Reception staff helpful and friendly.

Cons:

The evening we ate in the bar it was quite full and lively. A group of women(probably a corporate group) were very loud and started shouting/laughing very loudly. This destroyed the atmosphere. It was so bad that prior to our food arriving we moved to the conservatory.
The staff appeared to accept their behaviour as they made no challenge!
We were sat at breakfast on our last morning. We had cups of hot drinks on the table and half consumed orange juice. Also there was 2 empty cereal bowls. We left the table for a few minutes to chose some hot food . When we returned our table had been completely cleared. This was disappointing. It did seem as the table staff were very anxious to clear down. However the Maitre D was very apologetic and directed a member of his staff to reinstate what had been removed.

2026-09-13 • via Nuitee
D
David • solo_traveller • gb
10
2026-09-11 • via Nuitee
C
colin • couple • gb
8
2026-09-10 • via Nuitee
R
Rob • couple • gb
10
Clean, spacious, great location
Pros:

Excellent, great size room, very clean, breakfast really good

Cons:

Location

2026-09-10 • via Nuitee
C
Caroline • couple • gb
8
A very comfortable stop on the Thames Path.
Pros:

Very comfortable bed.
Friendly helpful staff in all areas.

Cons:

Very bright blue light in bedroom ( temperature control). Could not find a way to turn it off overnight.

2026-09-10 • via Nuitee
M
MARTYN • extended_group • gb
7
really good hotel and good facilities
Pros:

comfortable rooms
excellent staff
very good food

Cons:

no sky tv / lounge area for TV

2026-09-10 • via Nuitee
H
Hannah • couple • gb
10
Everything you need in a hotel - pool brilliant
Pros:

Pool, restaurant and room were all fantastic

Cons:

All good.

2026-09-09 • via Nuitee
P
Paul • solo_traveller • gb
10
Pros:

Beautiful setting, very friendly staff, great pool area, nice little gym, nice bar and restaurant.

Cons:

Queue for coffee machine at breakfast. Could do with anither machine really.

2026-09-08 • via Nuitee