Crowne Plaza Marlow by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (2814 reviews)
Fieldhouse Lane , Marlow , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Great food options
Cons:
Unattractive location
Inconsistent heating
Limited amenities

Categories

Cleanliness
8.01
The hotel is clean, but there were some mentions of the pool being cool and feedback about the changing rooms.
Service
8.98
Staff were consistently mentioned as friendly, helpful, and accommodating, highlighting their contributions to a positive experience.
Location
8.02
The location is convenient, being close to Marlow, but situated on an industrial site, which detracts from its appeal.
Room Quality
8.47
Rooms are spacious and quiet with comfortable mattresses, but minor issues like lumpy pillows were noted.
Amenities
7.5
Amenities such as the pool and spa facilities were criticized for size and temperature, affecting overall satisfaction.
Value for Money
8.46
The overall experience and quality of service justify the price, despite some cons raised by guests.
Food and Beverage
9.01
Food quality received high praise, with excellent options at breakfast and dinner.
Overall Experience
7.98
Overall a positive experience with standout staff, despite some issues like poor management response to complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:32

Property Description

Luxurious Lakeside Retreat
The 4-Star Crowne Plaza Marlow offers a serene escape by the lake in the Thames Valley.

Leisure and Dining
Indulge in the leisure centre with a swimming pool, hot tub, sauna, and steam room. Enjoy award-winning cuisine at the Glaze Restaurant or unwind at the Agua Bar & Lounge.

Fitness and Business
Stay active at the Quad Club's fitness facilities and pamper yourself with beauty treatments. Host events seamlessly with versatile meeting rooms and free WiFi.

Experience comfort and convenience at Crowne Plaza Marlow - book your stay now for a memorable getaway.

Important information:

Please Note: Rates inclusive of dinner only include dinner for up to 2 adults. Children sharing a room with adults will be charged extra for dinner at the hotel.

SECURITY DEPOSIT
All bookings require a pre authorization security deposit of £75 per night per room per night at check in, which is released at check out.

The card used at the time of booking must be provided upon arrival.

If guests are using satnav to find the hotel, use this alternative postcode: SL7 1LU.

If you require an adjoining room, please contact the hotel after the booking for availability.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 2814 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.02
Room Quality: 8.47
Amenities: 7.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 7.98
L
Lisak • solo_traveller • gb
10
Pros:

Very nice clean rooms,beautiful location

2026-06-20 • via Nuitee
W
Woltman • solo_traveller • gb
10
Pros:

Fabulous hotel, good quality food/room decor. Excellent staff.

Cons:

Little bit further to Marlow town centre but would definitely book again, best hotel in the area.

2026-06-20 • via Nuitee
E
Eleisha • family_with_children • gb
9
2026-06-20 • via Nuitee
O
Olivia • solo_traveller • gb
10
2026-06-17 • via Nuitee
M
Maria • family_with_children • gb
8
Cons:

Empty body wash in the room not replaced in the 2 days of our stay
Lumpy pillows

2026-06-17 • via Nuitee
M
Matthew • solo_traveller • gb
10
Awesome place to stay in Marlow!
Pros:

Although I was there on business, it felt like a proper holiday location. Loved it!

Cons:

Nothing, I loved it!

2026-06-17 • via Nuitee
M
mark • solo_traveller • gb
1
Pros:

It was canciled
Bank cards were stolen8

2026-06-16 • via Nuitee
M
Mark • solo_traveller • nl
8
Mooi groot hotel met goed ontbijt
Pros:

Mooi hotel wat tijdens ons verblijf van eigenaar verwisselde. Grote verandering waar het personeel alles aan deed om het de gasten niet te laten merken. Erg goed gedaan.
Ontbijt is erg uitgebreid en lekker.

Cons:

Een van de klapdeuren had storing waardoor er een constante piep was. Dit werd tijdens het verblijf niet verholpen en was ook in de nacht in de kamer hoorbaar. Dit soort ongemakken moeten sneller opgepakt worden.

2026-06-16 • via Nuitee
E
Elizabeth • solo_traveller • gb
1
Awful, staffed and managed by the true definition of incompetence.
Pros:

This may have been the worst hotel visit I’ve ever experienced. I found a thick hair in my scrambled egg at breakfast and they offered to ‘correct’ it by offering my a bacon roll - obviously I wasn’t hungry after seeing that. We went through multiple key cards for our hotel room that didn’t work. I tried to explain it may be the door mechanism, rather than the key card. No one listened and their solution was to leave reception to escort us to our room every time, delaying guests checking in / out and telling us how much of an inconvenience it was. They forgot to give us towels and bathrobes. I asked to speak to the manager on check out and was told he was unavailable but would call me the next day between 12:30 - 14:00. He did not and when I called, I was told he was too busy. I escalated to guest relations (which took 6 hours of multiple calls when the phone line kept cutting off after 10 minutes of being on hold) where I had to relay the story to multiple people again to then be told the manager had offered to help on check out (see above, he did not). DO NOT STAY HERE

Cons:

This may have been the worst hotel visit I’ve ever experienced. I found a thick hair in my scrambled egg at breakfast and they offered to ‘correct’ it by offering my a bacon roll - obviously I wasn’t hungry after seeing that. We went through multiple key cards for our hotel room that didn’t work. I tried to explain it may be the door mechanism, rather than the key card. No one listened and their solution was to leave reception to escort us to our room every time, delaying guests checking in / out and telling us how much of an inconvenience it was. They forgot to give us towels and bathrobes. I asked to speak to the manager on check out and was told he was unavailable but would call me the next day between 12:30 - 14:00. He did not and when I called, I was told he was too busy. I escalated to guest relations (which took 6 hours of multiple calls when the phone line kept cutting off after 10 minutes of being on hold) where I had to relay the story to multiple people again to then be told the manager had offered to help on check out (see above, he did not). DO NOT STAY HERE

2026-06-16 • via Nuitee
J
Jeroen • solo_traveller • nl
8
Fine
Cons:

Service and choice of dinner possibility in restaurant

2026-06-15 • via Nuitee
P
Pauly G • couple • au
9
A lovely quiet stay with large comfortable rooms in a very quiet location.
Pros:

The remote location made our stay very quiet and peaceful. Large rooms with large beds and a great buffet breakfast.

Cons:

It was a very long walk into town.

2026-06-15 • via Nuitee
L
Lauren • solo_traveller • gb
8
Pros:

The staff were exceedingly helpful & accomidating, we felt at complete ease with our 7yo at this hotel. The breakfast was great & relaxed, and our family room was clean, comfortable & spacious.
The hotel was walking distance of Marlow.

Cons:

Walk into Marlow partially through a commercial area so very quiet at night but still well lit and you could opt for a cab if you prefer.

2026-06-14 • via Nuitee
J
Julia V • couple • gb
9
Highly recommended
Pros:

Cleanliness is very important to me. The staff are all professional and polite. Food is of good quality and reasonably priced.

Cons:

Only one coffee machine working at breakfast as other one was broken, caused a long queue.

2026-06-14 • via Nuitee
J
James • solo_traveller • gb
8
Pros:

Gym sauna steam room great. Room big and comfortable. Breakfast a bit dry but good variety

2026-06-13 • via Nuitee
D
David • couple • gb
6
2026-06-12 • via Nuitee
H
hilary • solo_traveller • gb
10
Pros:

It was the cleanest, friendliest hotel i've stayed in. The breakfast was excellent.

Cons:

There was nothing

2026-06-10 • via Nuitee
S
Sally • couple • gb
9
2026-06-10 • via Nuitee
S
Stephen • family_with_children • gb
7
Won’t be booking again!
Pros:

Convenient location

Cons:

Poor eating options. Only Indian food. Not what I would expect from a rated hotel!

2026-06-10 • via Nuitee
C
Carl • couple • gb
9
2026-06-09 • via Nuitee
J
Joanna • couple • gb
10
2026-06-09 • via Nuitee