Staybridge Suites Rochester University by IHG

Hotels
•
Staybridge Suites
8.3 (420 reviews)
1000 Genesee Street , Rochester , US
+1 585-527-9110

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very clean rooms and facilities
Friendly/welcoming staff (many reports)
Excellent, bountiful breakfast
Great riverfront location and proximity to university
Spacious suites/large rooms
Pet-friendly with reasonable fees
Good value for the price
Cons:
Occasional rude or confrontational staff incidents
Poor sound insulation/noise from other floors
Breakfast restocking issues and dirty utensils reported
Pool out of service for at least one guest
Small gym
Limited availability during busy college events

Categories

Cleanliness
9.2
Consistently described as very clean/super clean; multiple guests called rooms and facilities 'super clean' or 'very clean.'
Service
7.5
Mixed: many reports of warm, welcoming and helpful staff, but several strong negative incidents (rude kitchen staff, confrontational interactions, and a front-desk delivery misunderstanding) lower the score.
Location
9.2
Frequently praised for a great riverfront location and convenience to the University of Rochester; described as quiet, peaceful, and well-situated.
Room Quality
7.8
Rooms and suites described as spacious and comfortable, but repeated complaints about poor sound insulation/noise from other floors and occasional elevator wait times.
Amenities
7.6
Strong complimentary offerings (breakfast, occasional dinner perks, pet amenities) but some negatives — pool not working for one guest, small gym, and slow restocking at peak breakfast times.
Value for Money
9
Multiple guests noted affordability, good room size for the price, reasonable pet fee, and overall strong value.
Food and Beverage
8.6
Breakfast repeatedly called bountiful, delicious and a highlight; isolated issues with utensils/dishes running out and occasional slow replenishment.
Overall Experience
7.5
Overall positive impressions (clean, friendly staff, great breakfast, good location), tempered by isolated but significant negative service incidents and some amenity/maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Suites with Kitchenettes: Staybridge Suites Rochester University offers spacious guest suites with full kitchenettes, perfect for extended stays or quick getaways. Enjoy the convenience of a dining area, sofa bed, cable TV, and a DVD player in every suite.

Convenient Amenities: Take advantage of the 24-hour business center, well-equipped gym, and laundry facilities during your stay. Whether you're here for work or leisure, we have everything you need to make your stay comfortable and productive.

Nearby Attractions: Located just 2.1 km from the University of Rochester and close to Greater Rochester International Airport, our hotel is also near Frontier Field, where you can catch a Rochester Red Wings baseball game. Experience the best of Rochester right at your doorstep!

Experience comfort and convenience at Staybridge Suites Rochester University. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Location

Guest Reviews

8.3
Based on 420 reviews
Cleanliness: 9.2
Service: 7.5
Location: 9.2
Room Quality: 7.8
Amenities: 7.6
Value for Money: 9
Food and Beverage: 8.6
Overall Experience: 7.5
B
Bettina • couple • de
10
2026-10-31 • via Nuitee
C
Carmen • solo_traveller • us
10
2026-10-26 • via Nuitee
B
Beswick • family_with_children • us
10
Pros:

Very clean, super friendly, very accommodating. Breakfast was great.

Cons:

Wish I could have stayed longer. When we want to go back they have no availability because they are a college town. So sad we can't stay here.,

2026-10-22 • via Nuitee
M
Marie • couple • is
10
Best staff, great breakfast, very clean and great location.
Pros:

Very well kept property in a perfect location on the Genesee River. Quiet and peaceful. The staff went above and beyond to make us feel so welcome.

Cons:

Nothing!

2026-10-21 • via Nuitee
L
luis • couple • us
1
2026-10-13 • via Nuitee
A
annucci • solo_traveller • us
7
Cons:

Staff member in the kitchen was very rude, aggressive and confrontational. It changed my entire opinion about my experience at your hotel.
Manager- I hope you make the right decision for your establishment so you don't lose any more customers.

2026-10-12 • via Nuitee
D
David • extended_group • us
7
Pros:

Breakfast, room view and the facility was super clean

Cons:

The staff was not kind at all. At breakfast time, the dishes ran out, and the utensils were dirty
I ordered food delivery, and when I went to meet the driver, one of the front desk employees asked me if I knew where I was going. I responded, " Yes, I'm going to my room, they thought that I was the delivery guy,
This is not ok and makes me feel like what? Why did this employee say that to me?

2026-09-17 • via Nuitee
H
Huang • family_with_children • us
9
Pros:

selection for breakfast is good.

Cons:

Insulation is not good. I heard people above me and below me easily.

2026-09-06 • via Nuitee
E
elaine • solo_traveller • us
9
Pros:

Perfectly location for a visit to University of Rochester. Clean, large suite. Bountiful and delicious breakfast.

2026-09-06 • via Nuitee
T
Taylor • solo_traveller • us
1
It was the worst’s experience I have ever had in my life
Pros:

Nothing

Cons:

Nothing

2026-09-01 • via Nuitee
C
Christopher • family_with_children • us
10
2026-08-29 • via Nuitee
E
Elizabeth • family_with_children • us
10
Great place to stay that meets the needs for s simple relaxing stay that is clean with great service
Pros:

Front desk and all of staff were friendly, approachable and provided excellent customer service. Everyone greeted you when they saw you without hesitation. Room was clean, breakfast service was tasty, great selection and easy

Cons:

Not applicable

2026-08-20 • via Nuitee
A
Abigail • family_with_children • us
9
2026-08-19 • via Nuitee
M
Madelynn • couple • us
10
Best affordable pet-friendly accommodations!!!
Pros:

I loved that this location was so convenient and right along the river. This was our first time staying with our pet in a hotel and the pet fee was super reasonable. The size and amenities of the room was surprising at this price point!

2026-08-16 • via Nuitee
F
Fredrick • couple • us
9
2026-08-15 • via Nuitee
B
BIYUAN • family_with_children • ca
8
2026-08-14 • via Nuitee
L
LeAnne • couple • us
10
2026-08-10 • via Nuitee
J
James • couple • us
8
Overall, good
Pros:

breakfast great! Bed comfortable!

Cons:

pool not working

2026-08-06 • via Nuitee
E
Evian Zhow • couple • ca
9
Clean, spacious room, friendly staff. Facilities could be better.
Pros:

The room is spacious and very clean and well-groomed. All staff members, including concierge, are very friendly, and I felt welcome. The pet cleanliness fee is acceptable.

Cons:

Although there is a quiet hour around midnight and people usually follow it, the hotel room's sound insulation could be better. We often woke up in the morning because of the running steps from the upper floors.
The complimentary breakfast could be restocked or refilled more quickly because we arrived at the cafeteria around 9, and the 2 of 3 coffee bottles were almost empty.
Also, the elevator wait time could be long during peak hours.

2026-08-04 • via Nuitee
G
Gregory • solo_traveller • us
10
2026-07-20 • via Nuitee