Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good breakfast
Cons:
Noise from the elevator
Pool temperature
Some facilities outdated

Categories

Cleanliness
8.55
Clean but some complaints about old facilities and view.
Service
9.55
Friendly staff; however, some noted delays and issues with reception.
Location
9.55
Great location, walking distance to main attractions.
Room Quality
8.05
Mixed reviews; some rooms noisy or cold.
Amenities
8.55
Good amenities but mentioned sauna was under renovation.
Value for Money
8.55
Good location and quality but some complaints about pricing.
Food and Beverage
8.55
Breakfast was good but a few found it expensive.
Overall Experience
9.05
Overall pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:30

Property Description

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation: Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights: Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort: Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

Important information:

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 80 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 5263 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 9.05
A
Anna • solo_traveller • pl
10
2026-07-04 • via Nuitee
Łukasz • family_with_children • pl
9
2026-07-04 • via Nuitee
M
małgorzata • solo_traveller • pl
1
Pros:

Lokalizacja

Cons:

Brud, zacieki na dywanie

2026-07-03 • via Nuitee
D
Dominika • solo_traveller • pl
8
2026-07-03 • via Nuitee
B
Bev • solo_traveller • gb
10
Pros:

The location was very good could walk anywhere, food at the restaurant was very good.

Cons:

On Tuesday 30th June nobody cleaned our room or emptied the bins etc.
I had to as for towels as well

2026-07-02 • via Nuitee
M
Marcin • family_with_children • pl
10
2026-07-02 • via Nuitee
C
Catherine • solo_traveller • us
10
2026-07-02 • via Nuitee
J
Jankowiak • family_with_children • pl
10
2026-07-01 • via Nuitee
D
dana • solo_traveller • il
9
Pros:

מיקום מעולה, מלון נעים עם תמורה נאותה למחיר

2026-07-01 • via Nuitee
A
ABDULWAHAB • couple • ae
10
2026-07-01 • via Nuitee
M
Martina • family_with_children • ch
10
Optimal
Pros:

Sehr zentral
Ruhige zimmer
Kinderfreundlich

Cons:

Unfreundliche Reseptionistin beim einchecken

2026-07-01 • via Nuitee
I
Inga • solo_traveller • lt
9
Good choice for the money
Pros:

Very good location. Nice breakfast - wide choice, big breakfast area not crowded. coffee maker in the room.

Cons:

Lack ventilation, strange smell in the bathroom.
A little bit worn hotel rooms. Expensive parking.

2026-07-01 • via Nuitee
M
Miroslav • family_with_children • cz
9
2026-06-30 • via Nuitee
A
Aitor • family_with_children • es
9
2026-06-30 • via Nuitee
I
Izabela • family_with_children • pl
8
2026-06-30 • via Nuitee
D
Dariusz • family_with_children • pl
10
2026-06-30 • via Nuitee
B
BALAZS • solo_traveller • gb
4
Pros:

Location

Cons:

The pool is tiny, the place is noisy

2026-06-30 • via Nuitee
E
Elena • family_with_children • ro
10
Pros:

Locație excelentă, aproape de centrul istoric. Zona de spa foarte frumoasă. Mic dejun excelent. Patul confortabil. Samponul. Sapunul lichid- de la Rituals. Foarte impresionată de tot

Cons:

Nu e cazul

2026-06-29 • via Nuitee
E
Elena • family_with_children • ro
10
Pros:

Locație excelentă, aproape de centrul istoric. Zona de spa foarte frumoasă. Mic dejun excelent. Patul confortabil. Samponul. Sapunul lichid- de la Rituals. Foarte impresionată de tot

Cons:

Nu e cazul

2026-06-29 • via Nuitee
V
Vityk • family_with_children • ua
8
2026-06-29 • via Nuitee