Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good breakfast
Cons:
Noise from the elevator
Pool temperature
Some facilities outdated

Categories

Cleanliness
8.55
Clean but some complaints about old facilities and view.
Service
9.55
Friendly staff; however, some noted delays and issues with reception.
Location
9.55
Great location, walking distance to main attractions.
Room Quality
8.05
Mixed reviews; some rooms noisy or cold.
Amenities
8.55
Good amenities but mentioned sauna was under renovation.
Value for Money
8.55
Good location and quality but some complaints about pricing.
Food and Beverage
8.55
Breakfast was good but a few found it expensive.
Overall Experience
9.05
Overall pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:30

Property Description

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation: Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights: Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort: Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

Important information:

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 80 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 5225 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 9.05
S
Stefl family_with_children cz
8
2026-06-13 via Nuitee
B
Błażej solo_traveller pl
5
Pros:

Zdecydowanie lokalizacja to bardzo mocny atut hotelu.

Cons:

Według mnie śniadania pozostawiają jeszcze wiele do życzenia... Podczas naszego pobytu był kiepski wybór, mylono opisy dań w bemarach, ciągle czegoś brakowało.

2026-06-13 via Nuitee
H
Henry solo_traveller nz
8
Pros:

Nice restaurant. Good location.

2026-06-13 via Nuitee
C
Cristina family_with_children ro
10
Great!
Pros:

Great location, close to the castle and the center of the town. Ecerything was actually great, the room, the services, the breakfast…

2026-06-13 via Nuitee
L
Lucjan family_with_children pl
8
Nice view
Pros:

Good location, nice service, good food, clean room and facilities. . View from the window straight on the Wawel and Wisła.

Cons:

Nice swimming pool but could be bigger just like our room. Charging extra for carpark I think it's too much.

2026-06-12 via Nuitee
M
Maksym family_with_children ua
9
Загалом на 9 з 10
Pros:

Ліжка - просто супер! У номері є все необхідне

Cons:

Раковина в ванній була забита, але проблему швидко вирішили

2026-06-12 via Nuitee
H
Henry solo_traveller nz
8
2026-06-12 via Nuitee
R
Robert solo_traveller pl
10
2026-06-11 via Nuitee
G
Grzegorz solo_traveller pl
9
Pros:

Bardzo dobra lokalizacja, smaczne posilki, fajne atrakcje w hotelu jak basen, silownia, sauna w cenie pobytu

Cons:

Oddzielna (dodatkowa) oplata za parking

2026-06-10 via Nuitee
I
Ilona solo_traveller pl
10
Pros:

Miły, pomocny personel, super lokalizacja, czyste pokoje, smaczne jedzenie

Cons:

Brak uwag

2026-06-10 via Nuitee
B
Beata solo_traveller pl
9
2026-06-10 via Nuitee
A
Anna family_with_children pl
10
2026-06-09 via Nuitee
K
Klaudia solo_traveller pl
10
Pros:

Obsługa bardzo miła i pomocna. Przyjechałam z koleżanką na konkretne wydarzenie, pewien Pan poświęcił nam swój wolny czas na przerwie i pokierował nas jak dotrzeć do danego miejsca. Lokalizacja świetna, widok z okna na Wisłe, blisko do centrum. Czysto i przyjemnie, bogata oferta śniadaniowa, wszystko smaczne. Z braku czasu nie byłyśmy w stanie sprawdzić wszystkich dostępnych propozycji hotelu ale już wiemy, że przyjedziemy ponownie w to miejsce. Polecam.

2026-06-09 via Nuitee
R
ralfu18 solo_traveller pl
9
2026-06-09 via Nuitee
L
Lynch family_with_children ie
10
Pros:

Great location in Krakow

2026-06-09 via Nuitee
S
Sławomir family_with_children pl
10
Great memories during our visit in Krakow
Pros:

Very comfortable bed, pillows. I slept like a baby :)
Perfect location, very close to the main squares, buildings etc.

Cons:

Swimming pool was closed to early (10pm)

2026-06-09 via Nuitee
A
Ahmed family_with_children om
10
Pros:

Location,breakfast

Cons:

-

2026-06-09 via Nuitee
K
Krzysztof solo_traveller pl
9
2026-06-09 via Nuitee
L
Loxs4 solo_traveller ch
10
2026-06-09 via Nuitee
K
Katarzyna solo_traveller pl
10
2026-06-09 via Nuitee