Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good breakfast
Cons:
Noise from the elevator
Pool temperature
Some facilities outdated

Categories

Cleanliness
8.55
Clean but some complaints about old facilities and view.
Service
9.55
Friendly staff; however, some noted delays and issues with reception.
Location
9.55
Great location, walking distance to main attractions.
Room Quality
8.05
Mixed reviews; some rooms noisy or cold.
Amenities
8.55
Good amenities but mentioned sauna was under renovation.
Value for Money
8.55
Good location and quality but some complaints about pricing.
Food and Beverage
8.55
Breakfast was good but a few found it expensive.
Overall Experience
9.05
Overall pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:30

Property Description

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation: Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights: Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort: Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

Important information:

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 80 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 5151 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 9.05
A
Adam • solo_traveller • pl
10
2026-05-30 • via Nuitee
A
Amanda • extended_group • gb
10
2026-05-30 • via Nuitee
T
Tiffany • family_with_children • it
10
2026-05-30 • via Nuitee
S
SARAH • couple • fr
8
Bon hôtel bien placé et tres propre
Pros:

Bien situé à 15 minutes à pied de la place centrale et 5 min du vistule .

2026-05-29 • via Nuitee
N
Nancy • couple • br
10
Mto boa
Pros:

Não tomei café da manhã no hotel

2026-05-29 • via Nuitee
S
Sviatoslav • couple • ua
10
2026-05-28 • via Nuitee
R
Ruta Adeyemi • solo_traveller • gb
10
2026-05-28 • via Nuitee
R
Raghunandan • family_with_children • no
5
Pros:

Location

Cons:

The air conditioner was not working properly, in the last night of our stay we did not have any sleep, we were staying with 2 kids, when I went to the reception to complain, they could not help, they did not even provide another room nor they provided a Fan as a backup, not even an apology. Quality of the mattresses was very basic. Not worth the money.

2026-05-28 • via Nuitee
A
Angela • couple • br
10
Aconchego e conforto
Pros:

Da gentileza e do quarto super amplo

Cons:

O cafe da manha terminar ta9 cedo … queria que ele fosse até as 11

2026-05-27 • via Nuitee
L
lorna • extended_group • gb
10
Excellent value for money and lovely
Pros:

Excellent location , very good size room , breakfast choice great , a lovely hotel

2026-05-27 • via Nuitee
K
Kamil • family_with_children • pl
8
2026-05-26 • via Nuitee
K
Korga-Mazurek • solo_traveller • pl
10
2026-05-26 • via Nuitee
K
Krisztina • family_with_children • hu
7
Pros:

Az elhelyezkedés,a játszósarok,a parkoló és a recepciósok kedvessége.

Cons:

A konyhai kisegítő- felszolgáló személyzet egykedvű fáradtsága, a standard szoba felszereltsége.

2026-05-25 • via Nuitee
T
Tomasz • solo_traveller • pl
10
2026-05-25 • via Nuitee
S
Szymon • couple • pl
8
Bardzo udany pobyt dobra alternatywa dla innych Hoteli, naszym zdaniem atrakcyjniejsza cenowo.
Pros:

Zarowno standard jak i lokalizacja hotelu jest duzym plusem, Sniadania urozmaicone, dodatkowo punkt ze spersonalizowanymi zamowieniami (life coocking) w stylu omlet/tost francuski. Wynajem rowerow, Silownia duza na spokojnie kilka osob moze wykonac trening, Strefa SPA, sauna/basen na plus.

Cons:

Hotel wciaz zachowuje standard ale w pokojach czuc powoli uplyw czasu, widac to po kolorze scian laziankach. Pare maszyn na silowni wymaga remontu.

2026-05-25 • via Nuitee
C
Colin • solo_traveller • gb
10
Pros:

Great location and good facilities

2026-05-25 • via Nuitee
K
Kevyn • solo_traveller • us
8
Excellent location and clean stay. Breakfast and parking a little steep.
Pros:

Location easy walk to Old Town and tourist sites. Parking convenient but pricey. Gas station and deli nearby.

Cons:

Parking cost too high. Breakfast cost too high for us so we skipped.

2026-05-24 • via Nuitee
P
Plant • solo_traveller • nz
8
2026-05-22 • via Nuitee
K
Keren • solo_traveller • cz
9
2026-05-22 • via Nuitee
E
Erwin • solo_traveller • nl
10
Goed hotel aan de Wisla met goede faciliteiten
Pros:

Prachtige locatie aan de Wisla, ruime schone kamers en met vriendelijk behulpzaam personeel. In 10/15 minuten wandelen ben je in de Old-Town en je zit direct aan de Wisla. Zwembad en Sauna hebben ruime openingstijden en zag er netjes en verzorgd uit. Hetzelfde geldt voor de 24u gym. Prijs kwaliteit technisch gezien erg goed.

2026-05-22 • via Nuitee