Hilton Garden Inn Phoenix Airport North

Hotels
•
Hilton Garden Inn
8.2 (1113 reviews)
3838 East Van Buren Street , Phoenix , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Convenient location near airport
Cons:
Rude front desk staff
Room odor issues
Service inconsistencies

Categories

Cleanliness
7.45
Multiple guests highlighted cleanliness positively, though some had issues with room odors and bedding quality.
Service
7.95
Staff were generally friendly, but there were several negative experiences noted with specific staff members.
Location
8.95
Consistently praised for its proximity to the airport, a significant positive aspect of the stay.
Room Quality
7.95
Rooms were described as nice but some mentioned dissatisfaction with bedding and odors.
Amenities
8.45
Good amenities available, including complimentary snacks and convenient shuttle service.
Value for Money
7.95
Overall value was decent considering the location and variety of amenities.
Food and Beverage
8.45
The breakfast buffet received positive remarks, contributing positively to guest experiences.
Overall Experience
8.45
Most guests had a satisfactory experience with noted exceptions, yet many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:33

Property Description

Convenient Airport Access
Located just minutes from Phoenix Sky Harbor International Airport, the Hilton Garden Inn Phoenix Airport North offers complimentary 24-hour shuttles, ensuring a stress-free travel experience for guests.

Modern Amenities
Experience contemporary accommodations at this hotel, featuring spacious rooms equipped with free Wi-Fi, flat-screen TVs, microwaves, refrigerators, and coffeemakers for ultimate comfort and convenience.

Dining and Recreation
Indulge in delicious meals at The Garden Grille & Bar restaurant, grab quick bites from the 24-hour convenience store, and stay active at the modern fitness center or outdoor swimming pool during your stay at the Phoenix Airport Hilton Garden Inn.

Book now for a seamless blend of convenience and comfort at the Hilton Garden Inn Phoenix Airport North.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1113 reviews
Cleanliness: 7.45
Service: 7.95
Location: 8.95
Room Quality: 7.95
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.45
D
Daniel • solo_traveller • au
6
2026-05-30 • via Nuitee
M
Michele • solo_traveller • us
8
2026-05-30 • via Nuitee
S
S Suzanne • solo_traveller • us
10
On the whole - this hotel is comfortable and provides what you want !
Pros:

Breakfast - staff was great!! Food prepared with care - bacon was just the way I love it! The staff interact in a caring way - and keep attentive to coffee refills, food refills on the buffet, and also with cleanliness. They were actually the best part of the staff in my opinion. Far warmer than the front desk! They also have worked there many years and praise their management!!

Cons:

Although the front desk people are "adequate" - having arrived twice from international travel where hospitality truly is an art for the whole country - adequate is just not much when arriving from all day flights!! Out of all my stays in Phoenix hotels for over 25 years - this hotel could really improve in this area!! Attitude of wanting your stay to be great is a wonderful way to serve the people who choose your hotel!

2026-05-28 • via Nuitee
S
Sherry • couple • us
10
Excellent stay
Pros:

Good location to airport. Food was great at the bar and all of staff very nice and helpful.

Cons:

Nothing

2026-05-27 • via Nuitee
D
Dempsey • couple • us
10
2026-05-25 • via Nuitee
J
Jóhn • couple • us
10
2026-05-23 • via Nuitee
B
Barbara • couple • us
5
2026-05-22 • via Nuitee
S
S Suzanne • solo_traveller • us
7
adequate... says it all.
Pros:

This time the shuttle driver was great! Very helpful - left on time and communicated well - being helpful to insure I had a good experience. Dropped exactly where I needed to be!! That makes a big difference to me.

Cons:

Check in - not as expected at all other hotels I have stayed in ( a lot!!). Usually the staff goes out of their way to greet in a friendly manner and exude a desire to be helpful and ensure you have a positive stay. I have yet to experience that kind of attitude from the woman who is on evenings. She accuses me of being rude when I want to make sure that the information about the shuttle is clear and complete (which it has not always been in the past). I chalk it up to her life experience - however, good training could improve the situation... otherwise I may choose to stay at a different hotel. The one I loved and stayed at for years has closed - they recommended this hotel --- but it is not at all the attitude of service that the other hotel offered. AND to pay $10 a night for parking ... I thought it was $6 per night ... the other hotel was always free. lI want to like this hotel - just haven't been given a reason to after two stays. Another stay coming up --- let 3 be the charm???

2026-05-19 • via Nuitee
M
McDowell • couple • us
10
We are Hilton Honors people and it was like coming home
Pros:

It was clean and comfortable

Cons:

The temperature was hard to regulate in the room

2026-05-15 • via Nuitee
J
John • couple • us
8
2026-05-15 • via Nuitee
C
Cam • couple • au
9
Recommend & would stay again
Pros:

Great stay for stopover . Restaurant was great. Streaming options excellent. Shuttle service. Friendly

Cons:

Cleaning product smell (bleach) in rooms was overpowering. A suggestion would be to leave room doors open a bit after cleaning to evaporate fumes as there no windows to open.

2026-05-15 • via Nuitee
N
Nynke • extended_group • nl
7
2026-05-15 • via Nuitee
J
Joseph • couple • us
9
2026-05-14 • via Nuitee
K
Kidd • couple • us
10
2026-05-14 • via Nuitee
A
Adam • solo_traveller • us
6
Pros:

Availability

Cons:

Rooms need upgraded

2026-05-13 • via Nuitee
W
Wayne • couple • us
5
We will not be staying here again
Pros:

Close to the airport

Cons:

We were staff and had to make our own beds, pick up clean towels and replacement coffee from the front desk.
No complementary breakfast, $17 for breakfast.

2026-05-12 • via Nuitee
L
Lance • couple • us
7
Overall our stay was well, the transportation was the plus for the hotel
Pros:

The location wasn’t bad

Cons:

On the phone the front dest person was less than concerned about our getting to the hotel. It wasn’t till we arrived that we saw it was no one in the lobby to distract the front deck. It was clear that the personnel cell phone was the distraction as we waited them to put the phone down.

2026-05-01 • via Nuitee
A
Alfonso • couple • us
10
Perfectly
Pros:

Everything

Cons:

Nothing at all

2026-04-29 • via Nuitee
M
Melissa • extended_group • us
1
Cons:

Stay away, plenty of better option around the airport. Had to wait 50 minutes at 1 in the morning for a shuttle to the hotel that never arrived, because an incompetent front desk person didn’t confirm it. Never had this issue with any other hotels around the airports. Would not stay again

2026-04-27 • via Nuitee
L
Lynn • couple • us
8
2026-04-21 • via Nuitee