Azoris Royal Garden – Leisure & Conference Hotel

Hotels
8.9 (2172 reviews)
Rua de Lisboa , Ponta Delgada , PT

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Excellent location near center/marina; safe and walkable
Spacious, comfortable rooms and good beds
Attractive grounds: outdoor/indoor pools and gardens
Very good and varied breakfast
Many reports of helpful and friendly staff
Cons:
Value for money concerns — perceived as expensive by several guests
Inconsistent restaurant service (cold dishes, missing items) and poor attention to dietary needs in some cases
At least one report of mold in a closet (cleanliness issue)
Gym under-equipped; indoor pool requires swim cap; elevators slow
Parking fees and occasional unfriendly reception staff

Categories

Cleanliness
7.8
Mixed cleanliness: several guests praised general cleanliness and well-kept rooms, but there is at least one report of mold inside a closet and other occasional issues, bringing this slightly below the overall level.
Service
9.9
Generally strong, with multiple mentions of very helpful and friendly staff at reception and attentive breakfast/restaurant staff; a few guests reported unfriendly reception staff or transfer not handled, but positive service comments are dominant.
Location
9.9
Very favorable location remarks across reviews: central, about a 10-minute walk to the center/marina, safe streets and easy access to downtown and attractions; only occasional notes about proximity to airport noise.
Room Quality
9.8
Rooms are frequently described as spacious, comfortable (good beds), with pleasant balconies/views and well-furnished; a few atypical room-specific complaints exist but overall room quality is excellent.
Amenities
8.6
Strong amenities cited (outdoor and indoor pools, Japanese garden, nice bar), though guests noted a few drawbacks: gym underwhelming, pool cap requirement for indoor pool, slow elevators and parking fees.
Value for Money
7.4
Value is a relative weakness: multiple guests commented that the price felt high (especially given airport noise proximity and some service lapses), so perceived value is below the overall mark.
Food and Beverage
8.1
Breakfast receives frequent praise as varied and good; however, some guests reported poor restaurant service (cold dishes, missing dessert ingredients) and issues serving guests with dietary needs, producing a mixed but generally positive score.
Overall Experience
9.7
Overall sentiment is very positive: many guests report delightful stays, recommend the property and praise the grounds, pools and atmosphere, despite some isolated service/food/value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:21

Property Description

Luxurious Accommodations
The 4-star Azoris Royal Garden offers elegantly furnished guestrooms with balconies, modern amenities, and a soothing neutral color palette, providing a comfortable retreat for guests.

Gourmet Dining and Entertainment
Indulge in a culinary journey at KOI Restaurant, serving a diverse selection of international and regional dishes. Unwind at the hotel's bar with live piano music or enjoy a sweet treat at the charming coffee shop overlooking the picturesque gardens.

Relaxation and Recreation
Guests can bask in the sun by the outdoor pool, unwind in the indoor pool, or pamper themselves with a rejuvenating massage at the spa. For the more active visitors, the hotel offers tennis facilities and a well-equipped fitness center.

Experience luxury and relaxation at Azoris Royal Garden - book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in to cover any damages or anything consumed during their stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDL

Location

Guest Reviews

8.9
Based on 2172 reviews
Cleanliness: 7.8
Service: 9.9
Location: 9.9
Room Quality: 9.8
Amenities: 8.6
Value for Money: 7.4
Food and Beverage: 8.1
Overall Experience: 9.7
I
Iñigo • couple • es
7
2026-10-31 • via Nuitee
J
Jiri • couple • cz
9
2026-10-30 • via Nuitee
R
Renata • extended_group • pl
10
2026-10-30 • via Nuitee
I
idobello • couple • at
4
Service lässt zu wünschen übrig
Pros:

Sehr schönes Haus und Garten, 24h Rezeption, nahe am Airport.

Cons:

Rezeptionistin unfreundlich und kurz angebunden. Wir hatten das Hotel extra wegen der Nähe zum Airport und der 24h rezeption nur für 1 Nacht gebucht, da um 6:30 bereits unser Flug ging. Frühstück wäre eigentlich im Preis inbegriffen gewesen, leider ist es in diesem großen Hotel nicht möglich, den Gästen, die so früh auschecken eine kleine Lunchbox mit Kaffee herzurichten. Und das, obwohl im Lift groß mit Picknick Boxen geworben wird, die man zusätzlich erwerben kann. Habe ich bisher noch nie erlebt, dass das nicht geht.

2026-10-27 • via Nuitee
C
Celine • solo_traveller • lu
8
2026-10-27 • via Nuitee
J
Jiri • couple • cz
9
Pros:

Pohodlný, dobře vybavený hotel, kousek od centra a kousek od letiště. Výborná snídaně.
V pokoji s balkonem do ulice trochu rušil hluk.

2026-10-27 • via Nuitee
J
James • couple • gb
9
2026-10-26 • via Nuitee
J
João • extended_group • pt
9
2026-10-26 • via Nuitee
Émilie • family_with_children • be
10
Pros:

Hôtel incroyable!

Cons:

Rien

2026-10-25 • via Nuitee
M
martijn • family_with_children • fr
7
2026-10-25 • via Nuitee
M
Marco • solo_traveller • pt
8
2026-10-25 • via Nuitee
D
Dorit • couple • il
9
Pros:

The view.the breakfast is very good

Cons:

No parking.need to look for at the street.

2026-10-24 • via Nuitee
I
Isilda • extended_group • pt
9
2026-10-22 • via Nuitee
A
Andraž • couple • si
8
2026-10-15 • via Nuitee
A
Arno • solo_traveller • nl
6
Redelijk
Pros:

Ruim van opzet.

Cons:

Het is er sleets. De verlichting op de gangen werkt op bewegingssensor en is erg wit en fel. Onrustig en ongezellig. Dat kan echt veel beter. Het zuster bedrijf in Horta beviel me beter.

2026-10-08 • via Nuitee
N
Nick • solo_traveller • nl
8
2026-10-08 • via Nuitee
A
Ana • family_with_children • pt
10
2026-10-07 • via Nuitee
V
Valentina • solo_traveller • it
8
Pros:

Hotel molto bello, dotato di tutti i confort di un hotel di questo livello. Bella camera spaziosa ma la nostra, al secondo piano, affacciava su un tetto pieno di pannelli solari. Il centro si raggiunge in meno di 10 minuti di passeggiata. Abbiamo richiesto un taxi per raggiungere l'aeroporto alle sei di mattina e ci è stato celermente fornito.

Cons:

Struttura un po' "fredda". Ma per un hotel di tali dimensioni penso sia normale

2026-09-19 • via Nuitee
M
Mohammed • solo_traveller • ae
10
الاقامه مريحه
Pros:

الغرفة واسعه

Cons:

لا شيء

2026-09-17 • via Nuitee
S
Susana correia • solo_traveller • pt
7
2026-09-13 • via Nuitee