The Rees Hotel & Luxury Apartments

Hotels
9 (1635 reviews)
377 Frankton Road , Queenstown , nz
+64 3 450 1100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Stunning views
Helpful staff
Spacious apartments
Cons:
Limited restaurant seating
Some distance from town

Categories

Cleanliness
8.46
Rooms are very clean, but a few comments suggest some maintenance was needed.
Service
9.43
Staff very helpful and welcoming; some minor service hiccups reported.
Location
9.47
Beautiful location overlooking the lake, but some distance from town.
Room Quality
9.42
Rooms are spacious and modern with excellent views.
Amenities
8.95
Good facilities in the room; limited restaurant capacity noted.
Value for Money
8.41
Some comments about pricing not matching the service level.
Food and Beverage
8.46
Food quality was excellent, but dining options limited during stay.
Overall Experience
9.43
Overall a fantastic experience with a few minor flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:08

Property Description

Luxurious Lakefront Accommodation
Experience the breathtaking views of Lake Wakatipu and the surrounding mountains from your private balcony at The Rees Hotel & Apartments.

Fine Dining and Wine Experience
Indulge in the finest local and international cuisine at True South Dining, accompanied by a selection of wines from the hotel's extensive cellars at Bordeau Wine Lounge.

Relaxation and Adventure
Unwind with in-room massage services or explore Queenstown's scenic beauty with mountain bike rentals. The Rees Hotel & Luxury Apartments offers the perfect blend of relaxation and adventure.

Book your stay at The Rees Hotel & Apartments for an unforgettable experience in Queenstown.

Important information:

Please note that there is a 2.5% charge when you pay with an international Visa or Mastercard debit/credit card. (Transaction fees are nonrefundable.)
Please note that there is a 3.5% charge when you pay with an international American Express or Diners Club credit card. (Transaction fees are nonrefundable.)

Please note that when booking 4 or more rooms, full payment is required at time of booking, and no amendments or cancelations will be accepted within 30 days of arrival.

Please note that refunds may take between 7 - 10 working days.

Guests are required to show a photo ID and your original credit card used to secure this booking upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

We do not allow external catering inside any of our accommodations.

Please note full accommodations charges are due on check in.

Frankton Track Closure Advisory
Please be advised that Queenstown Lakes District Council has confirmed the closure of the Frankton Track from Monday 19 January until further notice between Frankton and Queenstown. During this period, guests will not have access to the track and alternative routes and transport options will be required.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 20 per person per stay when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1635 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 9.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 9.43
I
Ian • couple • au
10
Loved it and will be back
Pros:

The rooms were amazing, bed was so comfy. And the lounge bar area is lovely. Restaurant was also exceptional

Cons:

Nothing

2026-07-21 • via Nuitee
N
Nenny Suzanah • extended_group • sg
8
2026-07-20 • via Nuitee
Z
Zhiruo • couple • cn
10
2026-07-18 • via Nuitee
S
Shuangmei • extended_group • au
10
整体特别棒！干净整洁服务好！
Cons:

厨房里缺少深碗

2026-07-18 • via Nuitee
N
Nick • family_with_children • au
7
2026-07-15 • via Nuitee
Y
Yaling • solo_traveller • tw
9
Pros:

景色
服務

2026-07-15 • via Nuitee
H
Hui Syn Debbie • extended_group • us
10
We truly wish we could have stayed longer! Our experience was wonderful from start to finish. We enjoyed dinner at the h
Pros:

The incredible lake and mountains view, cleanliness of the entire apartment and love how they have filtered drinking water system installed in the kitchen. Love the fireplace in the living room. And the balconies!!

Cons:

The TV being on the side of the living room. We do love the fireplace though. We just had a little hard time memorizing the in room dinning menu when calling from the other side of the room to place the order.

2026-07-15 • via Nuitee
S
Sian • family_with_children • au
8
Pros:

Location, views, wonderfully appointed apartment. Staff that we dealt with were attentive and excellent!

Cons:

The cleaning was lacking. Basins weren’t wiped over during our stay - bathrooms weren’t cleaned properly as a whole. Only our towels were replaced. For the cost, this should be considered. One day our cleaner didn’t come until 4pm. The cleaning aspect needs a bit of improvement given the cost during the peak season. This does not take away from all the wonderful parts of the hotel, however! Just some feedback for quality improvement.

2026-07-14 • via Nuitee
L
Ling • family_with_children • nz
10
2026-07-13 • via Nuitee
D
Daniel • extended_group • au
5
Disappointing. We didn’t want to dine there because of the above warning signs.
Pros:

The reception area

Cons:

The shuttle service not being avail 3 times when I tried to book. Initially not being told I needed to book.
Having to contact reception every day and ask for milk (when housekeeping can see there’s none). Doesn’t matter that this was disclosed.
Requesting a blanket- no one came. Had to ask again the next night.
Access via the car park and view wasn’t consistent with my previous stay (also a 2br lake view apartment).

2026-07-12 • via Nuitee
梓琛 • solo_traveller • au
3
Cons:

I stayed at The Rees Hotel Queenstown with high expectations, especially because this trip was meant to be a special occasion. Unfortunately, the experience was far below what I expected from a hotel of this standard and price.

The biggest issue was the lack of comfort and proper service on our first night. The heating/air conditioning in our room did not work properly, and we were left waiting for several hours in cold weather while the issue remained unresolved. We were eventually moved to another room late at night, but by then the evening had already been disrupted. After travelling and arriving at the hotel expecting a comfortable and relaxing stay, having to deal with a cold room and repeated delays was very disappointing.

Another major disappointment was the birthday arrangement. I had confirmed the details with the hotel in the morning, but the setup was still not properly handled on time. Instead of receiving a smooth and thoughtful service, we had to keep checking and following up ourselves. The wine was also unclear, and when I asked about it, I did not feel that staff provided a clear or proactive solution. I was repeatedly asked to check things myself, which made the whole experience feel stressful rather than special.

What disappointed me most was not only that these problems happened, but the way they were handled. The response felt passive and insufficient for a hotel of this level. The compensation offered, such as waiving the wine charge, did not really address the inconvenience, the lost time, or the emotional impact of the evening. This was supposed to be a memorable stay, but instead it became frustrating and upsetting.

I understand that mistakes can happen, but guests should not have to repeatedly chase staff for updates or solutions, especially when paying for a premium hotel experience. I expected better communication, more initiative, and a more sincere effort to make the situation right.

2026-07-12 • via Nuitee
J
Jason • family_with_children • nz
10
2026-07-10 • via Nuitee
E
Enrico • solo_traveller • au
8
Too short
Pros:

View

Cons:

Nothing

2026-07-05 • via Nuitee
M
Manian • family_with_children • au
9
2026-07-05 • via Nuitee
E
Emily • solo_traveller • au
10
2026-07-04 • via Nuitee
L
Luana • couple • au
9
Pros:

Beautiful view
Nice big balcony
Close to town

Cons:

Lack of facilities, big footprint but no spas on balcony’s or on property. Close to city but offered no shuttle etc overpriced for what it is but staff lovely and very clean apartments.

2026-07-03 • via Nuitee
Z
zhitao • couple • au
7
Power for air condition always off when we stay in room. And the light in air condition machine just on top of bed, it
Pros:

good location

Cons:

N/A

2026-06-27 • via Nuitee
R
Rosalie • solo_traveller • nz
10
2026-06-22 • via Nuitee
S
susan • couple • au
8
Pros:

the room was clean and comfortable, view was not what i expected small balcony. Free parking was a bonus.

2026-06-15 • via Nuitee
S
Samantha • couple • au
9
10/10 a must stay!
Pros:

Incredible stay and such a luxury feel. Heated floors in the room was divine, the staff are amazing and so thoughtful. So handy to have a shuttle to Queenstown and free washer and dryer available at the hotel!

2026-06-13 • via Nuitee