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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Evening entertainment
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Broadcast Live sport events
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Golfing on site
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Garage
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Casino nearby
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in a stay at The Star Grand at The Star Gold Coast, nestled in the heart of Broadbeach. Immerse yourself in the comfort of rooms with individual climate control, cable TV, and in-room safes.
Gourmet Dining and Entertainment
Satisfy your culinary cravings at the variety of restaurants and bars within the hotel. Experience the thrill of the 24-hour casino or unwind with a swim in the outdoor pool.
Convenient Location
Explore the vibrant Broadbeach neighborhood with ease, just a short walk from premier shopping and dining options. Don't miss the stunning beach, a mere 10-minute stroll away.
Book now for an unforgettable experience at The Star Grand at The Star Gold Coast.
Please note that there is a 1% charge when you pay with a credit card.
Please note that all hotel rooms are nonsmoking, however designated smoking areas are available throughout the property.
Please note that the breakfast included rate is only for 2 adults. It will be an extra charge for additional breakfast.
Please note that oversize vehicles and trailers are not permitted to be parked onsite.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for AUD 50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and charges may be applicable.
Location
Guest Reviews
location very convenient for the Gala dinner I was attending which was fabulous in the Events ballroom
The room was nicely furnished .
The bed was way too soft and therefore for an older person very difficult to get out of.
Signage in the hotel was small and sometimes difficult to work out where to go. Reception is not well signposted being upstairs I had to ask and was then told to park first and then go up to reception.
On checking in , I had checked in online but the sign at reception saying key pickup for online check ins was again small and because there was a lot of people waiting to check in I missed seeing this sign so stood in line for about 15 minutes before someone said to go to the end counter for key pickup....
The heating in the room was also way too hot so the room was very warm when I arrived and I had to turn the heating down.
Location
Everything! We regularly stay at Sofitel properties and have always had positive experiences, however this year we chose to stay at The Star Broadbeach. Unfortunately, it was one of the most frustrating and disappointing accommodation experiences we have ever had.
The booking itself was made online and appeared straightforward, including ocean views and parking. However, upon arrival the experience immediately became confusing and disorganised.
Following the GPS directions, we arrived at what we believed was the correct hotel entrance, only to be told we were at the wrong location and directed elsewhere by staff. After driving to the second location, we were again advised we had been sent to the wrong place. We were then redirected to a third entrance where another staff member informed us we could not park temporarily in front of the lobby, despite no signage indicating this and other vehicles doing the same.
We were then told we had to park the vehicle before checking in and proceed to reception located on another level. The car park and access to reception were extremely difficult to navigate, with virtually no signage identifying where reception actually was. We appeared so lost that another guest kindly assisted us. We later discovered several other guests had experienced the same confusion.
Once we eventually located reception, the situation became even worse. The check-in queue was enormous — approximately 50 people waiting — and it took us 1 hour and 20 minutes just to reach the desk. After finally reaching reception, we were then informed that the room allocated to us was still not ready and would not be available for another one to two hours. By this stage, many guests in the queue were openly frustrated and complaining. Considering we had already spent so long trying to find the correct location and waiting in line, this was completely unacceptable. We were eventually provided with a different room.
The property was lovely. The room was adequate size for the two of us. The open lobby area was inviting and the dining options were fabulous. We were close to everything and walked to Pacific Fair and the dining precinct easily and were impressed with the accessibility.
What was there not to like, except not winning in the Casino!!
Beautiful place to stay and excellent location very central to everything. Very grand as the name states and would definitely stay there time and time again! Thanks to the staff who were so lovely as well
Nothing!
Great location and handy for shopping at Pacific Fair
Bathrooms were grubby and smelt of sewer
Rooms were OK, similar to the most average rooms in hotels around the country
location was ok for what we had plans for
Main room lighting was poor, even when turned up to max
24hr reception, restaurants onsite, undercover car parking. Our late check-in was quick and easy.
No negatives
The room was good, bed comfortable . Great location
How unhelpful and rude some staff were and the check in process took forever
Very good facilities with very courteous & friendly staff. Have stayed at Star casino several times & will keep coming back as has great accommodation, food & drinks that suit our needs.
The staff were amazing! The valet guys were really a stand out! The location was perfect for our needs. The room was clean and we loved the little teas and chocolate treats from the staff.
The room we had was looking very tired and the timber needs a bit of a revamp. Breakfast was like what we would imagine on a cruise ship....long lines and crammed in like sardines. Would probably not eat breakfast there again.
Location and clean with lots to do
Price
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