Sugar Marina Hotel - ART - Karon Beach

Hotels
8 (1502 reviews)
542/1 Patak Road, Karon Beach, Muang , Karon Beach , th

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good amenities
Cons:
Cleanliness issues
Value for money concerns

Categories

Cleanliness
6.64
Several negative comments on cleanliness, especially regarding dirty tables and other areas.
Service
9.11
Although there were complaints about service, many reviews highlighted helpful staff.
Location
8.65
The location is generally appreciated, but some felt the local area wasn't as nice.
Room Quality
7.6
Mixed reviews; some rooms faced issues, such as small size and poor sound insulation.
Amenities
9.13
Positive remarks on facilities like the pool, despite some mixed sentiments.
Value for Money
6.59
A significant concern expressed regarding the price in relation to overall value.
Food and Beverage
7.64
Mixed experiences with breakfast quality and presentation.
Overall Experience
8.61
Many found their stays enjoyable overall despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:01

Property Description

Luxurious Accommodation
Sugar Marina Resort- ART- Karon Beach offers elegantly designed rooms equipped with modern amenities, ensuring a comfortable stay for guests. The private bathrooms with a rain shower and bathtub add a touch of luxury to your experience.

Relaxation and Recreation
With an outdoor pool and a spacious sun deck overlooking the pool, guests can unwind and soak up the sun in style. The large grass lawn is perfect for engaging in daily activities, providing a serene environment for relaxation.

Exceptional Dining and Services
Indulge in a delectable international buffet breakfast at Tann Tanod Restaurant, or explore other dining options like Mama Restaurant and Black Pearl Restaurant. The hotel's tour arrangements, car rental services, and laundry service cater to all your needs, ensuring a seamless and enjoyable stay.

Book now for an unforgettable experience at Sugar Marina Resort- ART- Karon Beach.

Important information:

Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the hotel upon check-in.

For the card holder's protection, if the card holder is not present, full payment will be taken on the presented card and the pre-payment will be credited back to the original card. Additional authorizations for incidental charges can be processed on a separate card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Thu, Jul 2, 2026 until Wed, Jul 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 11 years old stay for THB 600 per person per night when using an available extra bed.
    People 12 years old and over stay for THB 1,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1502 reviews
Cleanliness: 6.64
Service: 9.11
Location: 8.65
Room Quality: 7.6
Amenities: 9.13
Value for Money: 6.59
Food and Beverage: 7.64
Overall Experience: 8.61
F
Fang • family_with_children • cn
10
Pros:

"有机会入住这家酒店，给我留下了非常深刻的印象。最突出的绝对是员工的服务，特别是 Alex 和 Eye 。她们服务非常贴心，热情迎客，而且最棒的是她们都能用流利的中文进行沟通，让我们的交流变得毫无障碍。从入住登记到退房，所有员工都积极主动地提供帮助，让人感觉宾至如归。如果有机会，我一定会再次入住，强烈推荐！"

Cons:

我们入住期间正值大楼和泳池翻新改造，因此孩子们游泳不太方便，而且还能听到施工的噪音。

2026-07-17 • via Nuitee
A
Anastasiia • extended_group • th
10
a wonderful holiday experience."
Pros:

"The hotel is located in a prime area close to Karon Beach, local restaurants, and shopping. The rooms are excellent. Although there is ongoing renovation in another building and the main swimming pool, it hasn’t disturbed my stay. I will highly recommend this hotel to my friends for a wonderful holiday experience."

Cons:

If you're visiting during the low season, you're likely to encounter rain. Phuket can have rain for two to three consecutive days on some days, so be sure to bring an umbrella or raincoat.

2026-07-13 • via Nuitee
K
KASTURI • family_with_children • my
10
Execellent and great … worth the money and ideal place for anyone even families
Pros:

Excellent service and facilities, very good room and clean and logistically near alot shops near by

Cons:

The pool need some cleaning

2026-07-12 • via Nuitee
M
moon • solo_traveller • om
9
Pros:

Everything is fine

Cons:

-

2026-07-10 • via Nuitee
M
MANAL • solo_traveller • ma
8
2026-07-07 • via Nuitee
K
Katerin • family_with_children • be
8
Bien
Pros:

La zona de piscina de niños fue lo mejor del hotel. Tambien que esta muy bien ubicado tienes todo cerca y la playa es a unos minutos caminando

Cons:

Cuando estas en la habitacion hueles todo el tiempo Un olor a humedad que no te deja ni dormir.

2026-07-07 • via Nuitee
N
Nick • couple • au
10
I will return
Pros:

Well presented and good location. Bed was great. Not too soft

Cons:

Wifi slow and pillows too soft

2026-06-28 • via Nuitee
M
Mathilde • family_with_children • fr
8
Bon séjour dans l’ensemble
Pros:

La gentillesse du personnel, l’emplacement. La chambre spacieuse et les femmes de ménages qui nous changent les serviettes tous les jours plus l’eau gratuite. Plusieurs seven eleven à proximité. Le restaurant onion juste à côté.

Cons:

La piscine présente des traces de moisissures. Des saletés sont restés plusieurs jours dans la piscine. Les transats sont moisis. La population Russe qui fait beaucoup de bruit et ne respecte pas les autres. La vue sur les fils d’électricité de notre chambre. L’hôtel est en travaux donc tous les après midis à la piscine beaucoup de bruit et juste derrière vu sur une décharge.

2026-06-27 • via Nuitee
D
DukeLeto • solo_traveller • au
8
Pros:

Location, room and the staff.

Cons:

Pool and pool area use after dark needs to be controlled, too many groups drinking, noisey and swimming , something will happen and resort will be liable.

2026-05-30 • via Nuitee
S
Sarah • solo_traveller • nz
10
Highly recommend a stay here!
Pros:

We loved staying here! The room was immaculate, the staff super helpful and friendly and even went out of their way to send me.back a charger I had left behind. The buffet breakfast was huge and varied daily all cooked fresh and tasty.
Super close to the beach and patak road which has several resturants and things to do but dont look past the kiri restaurant which also does food for the pool bar at Sugar Art, food is well priced and delicious!

2026-05-21 • via Nuitee
N
Nazira • couple • kz
10
2026-05-18 • via Nuitee
Y
Yohan • family_with_children • re
4
Vraiment pas terrible et cher pour ce que c’est. Pas du tout un 4 étoiles
Pros:

L’emplacement est bien

Cons:

Le personnel n’était pas accueillant, l’hôtel est vieux et il y a des travaux partout

2026-05-10 • via Nuitee
K
Kuan Chan • solo_traveller • sg
7
A gem need polishing
Pros:

The overall stay was pleasant, however the property need more maintenance,; my bed mattress spring was detached, the showers tap control was hard and not able to control hand shower and rain shower. They did change the mattress and get the tap fixed after feedback.
The sofa fabric and cuddling pillow is dirty, suggest to change materials.

Cons:

The mosquitoes and Flies in the room and the building surroundings. Attention needed before guests fall sick.

2026-05-06 • via Nuitee
O
omayma • family_with_children • fr
3
Pros:

Juste la proximité

Cons:

Les femmes de ménage pas du tout aimable , ne font pas le ménage correctement, pas de service pour les bagages

2026-05-05 • via Nuitee
M
Marlen • couple • gb
10
2026-05-03 • via Nuitee
C
Carl • solo_traveller • au
6
Pros:

Closeness to main street and beach

Cons:

Stayed for 2.5weeks asked for wifi 6 times was only fixed 3 days before leaving in 2 rooms also work got done next to us for 3 days and no notice to say there would be loud banging and grinding

2026-05-03 • via Nuitee
M
Marlen • couple • gb
10
Great, comfortable and a good selection of breakfast
Pros:

The staff are really friendly and the hotel is really nice. Great location 😊

Cons:

I absolutely liked this hotel so much that I extended our stay

2026-05-03 • via Nuitee
N
Naphac • extended_group • th
10
2026-05-03 • via Nuitee
N
Ngahana • solo_traveller • au
7
2026-04-30 • via Nuitee
E
EUZA TATEI • family_with_children • br
5
custo beneficio medio
Pros:

localizacao boa do hotel ,proximo ao centro e praia.
Porem nao gostei da posicao do quarto ficava em uma rua movimentada e com pouca ventilacao.
Sugiro pedir acomodacao de frente para a praia

Cons:

Posicao do quarto .
Pedimos taxi para a recepcao no dia da partida ,porem quando chegou no aeroporto o motorista quis cobrar o dobro do valor acordado no hotel ,quem pediu o taxi foi a funcionaria do hotel Sugar Marina , pelo aplicativo Bolt do celular dela.
O motorista disse que queria ver o valor no aplicativo expliquei que foi pedido no hotel e mostrei o print, mas nao aceitou e tive que pagar em dobro.

2026-04-23 • via Nuitee