Holiday Inn - Indianapolis Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (1080 reviews)
515 S West Street , Indianapolis , US
+1 317-631-9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near stadium/venue
Friendly/helpful staff (many mentions)
Rooms described as spacious/clean in several reviews
Some guests reported good breakfast
Clean and safe (mentioned explicitly)
Cons:
Paid parking / high parking fees cited multiple times
Long waits for rooms / late check-in (hours-long delays)
Advertised hot tub unavailable
Housekeeping issues: stains, dirty bathtub, left door open, guest clothing left behind
Spotty Wi‑Fi in rooms
Elevator not working / stairs required

Categories

Cleanliness
7
Generally reported as clean in multiple reviews, but several guests noted issues (stained comforter, dirty bathtub, previous guest clothing left, housekeeping left door open), so cleanliness is slightly below average.
Service
8.2
Staff often described as friendly and helpful in many reviews, but multiple serious service failures (very long waits for rooms, poor front-desk communication, inadequate management response, elevator issues) make this mixed; overall leans positive for frontline staff but with operational failures.
Location
9.2
Consistently praised for proximity to the stadium/venue and downtown; location is one of the strongest attributes mentioned.
Room Quality
7.9
Rooms described as large and generally nice but sometimes outdated; specific problems reported (stains, refrigerator not cold, spotty Wi‑Fi affecting in-room use).
Amenities
6.7
Amenities were mixed: breakfast offered (mixed feedback), advertised hot tub was unavailable/covered, parking is paid and inconsistently handled, and Wi‑Fi was reported spotty—overall below average for amenities.
Value for Money
6
Multiple complaints about paid parking fees ($25–$50), extra charges and perceived poor value (breakfast fee vs quality), so value perception is notably low.
Food and Beverage
7.5
Breakfast received mixed comments—some guests called it good, others called it terrible and overpriced—overall slightly above average given some positive mentions.
Overall Experience
8.3
Many guests had a good stay due to location, clean rooms and friendly staff, but a meaningful subset experienced severe issues (long waits, housekeeping and amenity failures) leading to a mixed-but-still-positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Modern Accommodations with Free Amenities
Holiday Inn - Indianapolis Downtown offers modern rooms equipped with microwaves and refrigerators. Guests can enjoy free wireless internet access and a completely non-smoking environment.

Convenient Location
Located in downtown Indianapolis, the hotel is close to popular attractions such as the Indiana Convention Center, Lucas Oil Baseball Stadium, and the Indianapolis Motor Speedway. Explore nearby scenic spots like White River Park and the Indianapolis Zoo.

On-Site Dining and Fitness Facilities
Indulge in delicious meals at the hotel's on-site restaurant serving breakfast and dinner. Stay active at the fitness center and unwind in the indoor pool. For a comfortable and enjoyable stay in Indianapolis, book your room at Holiday Inn - Indianapolis Downtown now.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Guest Reviews

7.6
Based on 1080 reviews
Cleanliness: 7
Service: 8.2
Location: 9.2
Room Quality: 7.9
Amenities: 6.7
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 8.3
M
Maria • family_with_children • us
9
Pros:

Location..was there for concert. Very close to venue. Breakfast was good. Room was big. Staff was great!

Cons:

There was supposed to be a Jacuzzi and it was covered up.

2026-10-31 • via Nuitee
M
Mahdi • solo_traveller • gb
8
2026-10-28 • via Nuitee
K
Kintzel • family_with_children • us
5
Pros:

No

Cons:

None

2026-10-26 • via Nuitee
J
Justin • extended_group • us
10
Great place and great location
Pros:

Location

Cons:

No hot tub when it was pictured

2026-10-26 • via Nuitee
M
MATHEW PRAVEEN • solo_traveller • in
10
2026-10-26 • via Nuitee
A
Alexus • couple • us
4
2026-10-25 • via Nuitee
T
Terry • couple • us
10
2026-10-19 • via Nuitee
M
Mary • family_with_children • us
10
Stay was very nice and would use again.
Pros:

The room was very clean and the staff were very friendly. The breakfast package was very good too. It was quiet as well.

Cons:

There wasn’t much parking at the building but a garage was next to it.

2026-10-17 • via Nuitee
S
ShaRia • couple • us
8
2026-10-17 • via Nuitee
H
Hockey Referer • family_with_children • us
2
2026-10-16 • via Nuitee
E
Erin • couple • us
3
Not impressed. Will NOT be back.
Cons:

No free parking I was told that there was free parking. The staff wouldn’t let me park in the little check in circle and unload my bags. I had to park my car a block away and walk my bags to the hotel. The elevator buttons were NOT working. I was not informed and had to carry my bags up 4 flights of stairs.

2026-10-16 • via Nuitee
D
Deja • couple • us
10
2026-10-12 • via Nuitee
C
Charlene • extended_group • us
9
2026-10-07 • via Nuitee
T
Tammie • couple • us
4
Cons:

The breakfast was terrible and $10 each person for each day. We came back from lunch and housekeeping had left our door open. Parking is extra.

2026-09-18 • via Nuitee
G
Gary • family_with_children • us
1
Never staying again!’
Pros:

The location near the stadium

Cons:

Check in was at 3. I didn’t get my room til most 6pm. They kept telling my over and over they were still cleaning it. I had to wait in the lobby for over 3 hours with my children!!!!!

2026-09-17 • via Nuitee
A
Angela • solo_traveller • us
10
2026-09-11 • via Nuitee
C
Carol • solo_traveller • us
10
2026-09-11 • via Nuitee
P
Pedro • couple • us
10
Thank you for everything
Pros:

Clean and safe

2026-09-01 • via Nuitee
A
Adam • solo_traveller • us
7
Nice downtown hotel right by the football stadium
Pros:

Nice room clean breakfast was good

Cons:

Wi-Fi was spotty only seem to work by the bathroom did not work if you were lying in bed

2026-09-01 • via Nuitee
M
Morgan • family_with_children • us
3
Wouldn’t stay here again. Need to update parking policy.
Pros:

It was close to my destination. Front desk staff was friendly.

Cons:

Paid parking. The staff said “are you parking with us today?” Isn’t everyone parking?? An additional $25 charge to park is crazy. Our comforter also had two big black/maroon stains.

2026-08-28 • via Nuitee