Candlewood Suites - Bluffton-Hilton Head by IHG

Hotels
•
Candlewood Suites
7.2 (409 reviews)
5 Young Clyde Court , Okatie , US
+1 843-705-9600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location / convenient to shopping and family
Friendly, helpful staff (several reviewers)
Rooms with kitchen facilities (fridge, hot plate, dishwasher) available
Good price/value for some guests
Generally comfortable rooms when not affected by damp
Cons:
Damp carpets / leaking air conditioning / moldy or musty smells
Smoke / marijuana odor reported in halls and rooms
Understaffed front desk and occasional rude check-in experience
Maintenance issues: fire alarms, elevators, toilets, pool temperature
Unclean public areas (pet area) and reported security concern (someone looking through window)

Categories

Cleanliness
4.8
Multiple reviews note damp carpets, moldy/musty and smoky smells, and generally dated/unclean public areas (pet area, outside). Cleanliness is a clear weakness.
Service
8.6
Several reviewers praise friendly, helpful staff; however there are repeated notes of understaffing and an occasionally rude/check-in receptionist, so service is generally good but inconsistent.
Location
9.2
Location is repeatedly praised (convenient, close to shopping/visiting family). This is one of the strongest aspects mentioned.
Room Quality
5
Rooms provide useful features (kitchenette, fridge) but suffer from issues: leaking AC, damp rugs/carpets, weak toilets, warm pool and dated fixtures; some guests reported security concerns (someone peeking).
Amenities
7.8
Amenities are mixed: in-room kitchens and appliances are available and appreciated, but advertised extras (lending locker, complimentary hot chocolate/coffee) were reportedly missing; pool and pet areas had complaints.
Value for Money
7.5
Price was called a positive by some guests and rooms offer kitchen facilities, supporting decent value, though cleanliness and maintenance issues lower perceived value for others.
Food and Beverage
7.5
Very little formal F&B on site; complimentary coffee/hot chocolate was advertised but reportedly unavailable. Neutral-to-slightly-positive due to lack of major F&B offerings.
Overall Experience
7.2
Mixed overall: strong location and generally helpful staff offset by cleanliness, maintenance, and occasional security/noise issues — results in a middling overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Amenities
Indulge in the outdoor pool and 24-hour fitness center at Candlewood Suites Bluffton - Hilton Head. Relax in rooms equipped with flat-screen TVs, dining areas, and full kitchen facilities.

Comfortable Accommodation
Experience comfort with air conditioning, work desks, and free Wi-Fi in every room. Enjoy the convenience of dishwashers, microwaves, and tea/coffee makers in the kitchens.

Convenient Services
Take advantage of the 24-hour front desk, business center, and on-site launderette. With Savannah and Hilton Head Island nearby, explore the best of the region during your stay.

Book now to experience the perfect blend of luxury and comfort at Candlewood Suites Bluffton - Hilton Head.

Important information:

Please note that renovations are taking place from January 2, 2015 until May 2, 2015. You may experience minor disturbances.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAV

Location

Guest Reviews

7.2
Based on 409 reviews
Cleanliness: 4.8
Service: 8.6
Location: 9.2
Room Quality: 5
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 7.2
T
Terry • solo_traveller • us
4
The room is very damp and the carpet is wet from a leaking air conditioner. Without the carpet, it would be less damp.
Pros:

Very clean location

2026-10-24 • via Nuitee
L
Lisa • solo_traveller • us
6
Not great
Pros:

The price for the room

Cons:

It smelled bad. Like smoke or mildew. In the hallway and in the room!

2026-10-07 • via Nuitee
D
Damon • couple • us
4
2026-09-14 • via Nuitee
R
Richard • couple • us
8
2026-09-14 • via Nuitee
E
Esther • couple • us
8
convenient with kitchen
Pros:

very comfortable

2026-09-07 • via Nuitee
D
Driving s. Laura • solo_traveller • us
10
Pros:

Very friendly staff. Great location, comfortable rooms.

2026-09-07 • via Nuitee
V
Vicki • couple • us
2
The lobby of the hotels Mills horrible when you first walk in, the smell of marijuana throughout the halls of the hotel!
Pros:

We will never stay at this property again! Don’t waste your time or money!

Cons:

The hotel gave us the wrong room!! we booked our King suite, when we got there, they told us the King suites were sold out!! hotel refused to make any accommodations for us!!there are no housekeeping staff available to clean your room daily, you’re responsible for removing your own trash and washing your own linens! Do not recommend this hotel to anyone!!

2026-08-31 • via Nuitee
K
Kevin • family_with_children • us
1
Don’t waste your time or money!
Pros:

Nothing

Cons:

Nothing! We will never stay in this hotel again!! There was only one staff member at the front desk, she appeared to be running the entire hotel!!

2026-08-31 • via Nuitee
S
Shenae • solo_traveller • us
9
2026-08-26 • via Nuitee
D
Doretha • family_with_children • us
8
Great guess
Pros:

It was nicd

Cons:

It was nice

2026-07-25 • via Nuitee
R
Rebecca • solo_traveller • us
4
Pros:

Location

Cons:

Fire alarms going off at 10pm 3am. 5am not being able to access grills because people sitting in grill area just drinking. Elevators breaking, toilets barely flush. Pool was like warm bath water.

2026-07-22 • via Nuitee
A
Avery • couple • us
5
it was fine
Pros:

it was quiet and our room was pretty clean

Cons:

the lobby felt like a nursing home. our room was pretty clean but the carpet felt very damp the entire time but it could have been the condensation from the ac. the hotel also advertises things like a lending locker and complimentary hot chocolate and coffee but when i asked about the lending locker and hot chocolate i got stared down by the man at the front desk and he acted like i had no idea what i was talking about. its fine if there was nothing of a sort but i had to ask him “no?” until he agreed that he was saying that. on our last night the fire alarm went off and the fire department showed up but it may have just been a false alarm. also the wifi may have given my computer a virus

2026-07-20 • via Nuitee
R
Ragiene • solo_traveller • us
8
2026-07-20 • via Nuitee
H
Heath • couple • us
1
2026-07-20 • via Nuitee
V
vanyla • couple • us
9
2026-07-13 • via Nuitee
R
Ragiene • solo_traveller • us
10
2026-07-03 • via Nuitee
E
Ella • couple • us
6
Outside wasn’t the cleanest, and inside as well. Moldly sent and the room was cluttered.
Pros:

Location

Cons:

Everything else

2026-07-02 • via Nuitee
D
David • solo_traveller • us
9
Great stay
Pros:

Great location. Very clean with a nice layout.

Cons:

Receptionist at check in wasn't very polite. The woman that was there for checking out was such a wonderful person. She more than made up for the other employee at checking in.

2026-06-30 • via Nuitee
J
Jacquelyn • couple • us
10
2026-06-29 • via Nuitee
D
Donovan • couple • us
10
2026-06-29 • via Nuitee