Staybridge Suites Williamsville Buffalo by IHG

Hotels
•
Hawthorn Suites
7 (416 reviews)
8005 Sheridan Drive , Williamsville , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Inconsistent room quality
Food safety concerns

Categories

Cleanliness
5.25
Concerns about dirty tables and outdated bathrooms.
Service
8.75
Staff were praised for being friendly and helpful.
Location
8.25
Good location near many stores and restaurants.
Room Quality
6.25
Rooms had issues like missing cabinet handles and odors.
Amenities
6.75
Missing some expected amenities; however, general comfort noted.
Value for Money
7.25
Overall okay value, though some aspects felt overpriced.
Food and Beverage
6.25
Breakfast options were not the best, with some safety concerns.
Overall Experience
7.25
Mixed experience with both positive and negative factors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:26

Property Description

Convenient Location:
Located just 2.6 miles off I-90, the Clarence hotel offers easy access for travelers looking for a comfortable stay near the highway.

Amenities Galore:
From an indoor pool to an outdoor sports court, guests at Hawthorn Suites Buffalo-Airport can enjoy a range of activities during their stay. The fully-equipped kitchen in every room and the on-site convenience store add a touch of convenience to make your stay even more enjoyable.

Complimentary Services:
Enjoy free Wi-Fi, cable TV, and even a DVD player in your room. Additionally, don't miss out on the complimentary buffet breakfast and evening light food and drinks served on select days. With a complimentary airport shuttle and a variety of sports facilities available, your stay is bound to be both comfortable and entertaining.

Book your stay at Hawthorn Suites Buffalo-Airport now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 416 reviews
Cleanliness: 5.25
Service: 8.75
Location: 8.25
Room Quality: 6.25
Amenities: 6.75
Value for Money: 7.25
Food and Beverage: 6.25
Overall Experience: 7.25
V
Val • solo_traveller • us
2
Reinenforce policies and procedures.
Pros:

The friendly night staff man. The location.

Cons:

Good morning,

This is my formal complaint for my booking number in room 149. Confirmation: 6873763414 under Val Holiday.

The front desk man at night was very pleasant when I arrived around 11, the card key given to my partner who came later was not active. I believe the woman who gave him the card key did not activate it. I did not learn of this until after we left.

The security on the door was not working properly. The door would not properly lock sometimes and he had to knock in order for me to open the door, but that was because I physically turned the lock that one time.

Immediantly, I became acutely aware of the door and was uncomfortable. If you notice in the picture, it looks like there was screws put into the door from the inside and someone busted through it from the outside.

I am baffled that anyone would rent this room to anyone without fixing it first. I hope that this was just a miscommunication and not something more malicious.

In fact, I noticed that the table where people are meant to eat wasn't properly cleaned. The solid rock looking table in the kitchen. I did wipe it and was not particularly bothered by it. However, for guests all rooms should always be properly maintained and not rushed.

The air conditioner had a panel over it, and I almost assumed it was broken. I made sure to lock and bolt my door but there was no proper chain lock either and it made me realize that it would be relatively easy for someone to break in.

As someone who has worked with doors on occasion, that particular door frame should have been immediantly replaced.

Breakfast bar was decent, but the cleaning service knocked on my door before check out time. It felt like we were being pushed out. It made my boyfriend upset.

The whole purpose of the stay was to treat a hard working man with an easy night off. So of course anything that would upset him would upset me.

If I hadn't of had someone with me, I would have found another place to stay.

2026-07-03 • via Nuitee
C
Crystiani • couple • us
10
2026-06-12 • via Nuitee
D
Darlene • solo_traveller • us
8
2026-05-18 • via Nuitee
W
William • solo_traveller • us
4
2026-04-17 • via Nuitee
D
Darlene • extended_group • us
9
2026-04-10 • via Nuitee
J
John • couple • us
7
2026-03-14 • via Nuitee
R
RACHEEN Garrett • couple • us
1
2026-03-02 • via Nuitee
L
Lucille • couple • us
10
2026-02-25 • via Nuitee
D
Deborah • solo_traveller • us
10
Good night sleep
Pros:

Everything was great

2026-02-23 • via Nuitee
D
David • couple • us
1
2026-02-11 • via Nuitee
J
John • couple • us
9
2026-01-28 • via Nuitee
S
SRINIVASA NAGA VIDYADHAR • family_with_children • us
8
2026-01-19 • via Nuitee
M
Matthew • solo_traveller • us
1
Pros:

Still no hot water upstairs. Told desk and they did nothing. It’s 3rd time I stayed there and they still have issues.

Cons:

Hot water in shower would be nice since it is buffalo

2026-01-19 • via Nuitee
D
DiRe Jr • couple • us
7
2026-01-13 • via Nuitee
J
Jennifer • couple • us
10
2026-01-03 • via Nuitee
S
Saquiera • couple • us
10
2026-01-02 • via Nuitee
K
Kathleen • couple • us
9
2025-12-29 • via Nuitee
M
Marquita • family_with_children • us
1
Horrible
Pros:

When I checked in staff was very rude and argumentative with me.
I would never stay here again I didn't appreciate they I was treated at the front desk

Cons:

Staff customer service was horrible

2025-12-08 • via Nuitee
N
Nina • family_with_children • us
10
2025-11-27 • via Nuitee
K
Kelley • couple • us
9
2025-11-17 • via Nuitee