La Quinta by Wyndham San Antonio Northwest

I didn’t like the WiFi service there and parking was pretty bad hard to find a spot

The only thing I can dislike was that under fold out bed was dirty. Needs vacuuming. Everything else was great

Sounds from upstair and adjacent rooms were awful , specially if someone arrived late at night.

There were roaches in the bathtub and the floors and counters were not cleaned. Found old hair clips by the bed on the floor and bathroom counters were dusty.

El desayuno podría tener mejor variedad

Breakfast is picked up right on time so if you don't make it nothing is left for you to snack on.

We chose this hotel because of its excellent cleanliness ratings, but our experience was very disappointing.

The biggest issue was cleanliness. The sofa bed came with visibly stained sheets, the replacement sheets were also stained, and the towels had holes and smelled unpleasant. We eventually had to move to another room because the original one was simply not acceptable.

What frustrated us most was how the situation was handled. We were told to speak with the manager, but later we were told there was no manager, no supervisor, and that the owner could not be reached. If a guest has a serious issue, there doesn't seem to be anyone with the authority to resolve it. We ended up having to go through Booking.com just to get a response.

The hot tub has been out of service for quite some time.

Breakfast was another disappointment. The selection was very limited, and basic items like cream cheese and yogurt were not being restocked. Even though staff saw that food had run out, it wasn't replenished unless guests specifically asked. The same thing happened both mornings of our stay.

The hotel is also right next to a busy road, so expect traffic noise. There is also nothing within walking distance, so you'll need to drive if you want to eat or go anywhere.

Overall, this was one of the most disappointing hotel experiences we've had. Problems can happen anywhere, but the lack of cleanliness, poor communication, and absence of anyone able to resolve guest concerns made the experience much worse. I would not stay here again, especially when traveling with family.

Not enough parking

The hot tub was not working the whole time we were there it was slightly warmer than the actual pool which was a bummer. There wasn’t a sign or anything saying it wasn’t working either which was confusing. The “dining” table we had in our room was super wobbly no matter what we did it wouldn’t stay stable. I’m sure if we had said something about it they would have fixed it but it wasn’t a big deal and we were hardly using it anyway.